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Senior Engineer - Public Cloud Data Protection

Veeam SoftwarePune, India
On-site Full-time

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Experience Level

Senior

Qualifications

What You’ll BringProven experience in technical support or engineering roles, ideally within cloud data protection. Strong problem-solving skills and the ability to troubleshoot complex technical issues. Excellent communication and interpersonal skills for effective collaboration. Proficiency in managing customer relationships and expectations. Familiarity with Veeam products and cloud technologies is a plus.

About the job

Veeam is recognized as the Data and AI Trust Company, dedicated to empowering organizations to understand, secure, and fortify their data and AI systems. We are at the forefront of data resilience and security posture management, seamlessly integrating identity, data, security, and AI risk. With our headquarters in Seattle and offices spanning over 30 countries, Veeam safeguards more than 550,000 customers globally, who rely on us for uninterrupted business operations. Join us on our journey to innovate, grow, and make a positive impact for some of the world’s leading brands.

About the Role

Our Technical Customer Support team serves as the critical communication link for our customers, transforming the traditional support model. They tackle the complexities of individual support interactions and aim to leave a lasting positive impression while offering vital insights to our development and testing teams.

Currently, we are seeking a Public Cloud Data Protection Engineer.

What You’ll Do

  • Deliver technical support and comprehensive troubleshooting for Veeam Software’s clients (B2B) through various communication channels including telephone, email, and web conferencing.
  • Act as a technical liaison, building strong relationships with fellow IT professionals.
  • Investigate and resolve customer issues and inquiries.
  • Ensure timely updates and management of assigned cases.
  • Contribute to the creation and enhancement of Veeam’s knowledge base documentation.
  • Maintain accurate records of all customer interactions in our CRM tool, adhering to service level agreements.
  • Stay informed about the latest technologies related to Veeam’s products and underlying technologies.

About Veeam Software

Veeam Software is a leader in data management solutions, specializing in data protection and disaster recovery for cloud, virtual, and physical environments. We are committed to delivering innovative solutions that enhance the resilience of our customers' data ecosystems.

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