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Senior Engineering Manager - Billing Team Leadership

IntercomDublin, Ireland
On-site Full-time

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Experience Level

Senior Level Manager

Qualifications

Proven experience in engineering management, particularly within billing or financial systems. Strong leadership skills with a focus on team growth and development. Ability to collaborate effectively across multiple departments to drive projects forward. Excellent problem-solving and analytical skills.

About the job

Join Intercom, a pioneering AI Customer Service company, dedicated to empowering businesses to deliver exceptional customer experiences.

Our cutting-edge AI agent, Fin, stands out as the most advanced customer service AI, enabling organizations to provide round-the-clock, flawless customer support, thus revolutionizing their customer interactions. Fin seamlessly integrates with our Helpdesk, forming the Intercom Customer Service Suite, which offers AI-driven assistance for intricate queries necessitating human oversight.

Established in 2011 and trusted by nearly 30,000 businesses worldwide, Intercom is redefining the standards of customer service. Our commitment to pushing boundaries, rapid development, and delivering unmatched value to our customers drives us forward.

What’s the opportunity?

As a Senior Engineering Manager at Intercom, you will lead the Billing Team, responsible for the critical systems that enable customer purchasing, usage metering, accurate billing, revenue recognition, and financial flow. This pivotal role within Growth Engineering requires close collaboration with Pricing & Packaging, Order, Self-Service, Sales, Finance, Enterprise Systems, Analytics, and Billing Operations. You will ensure clarity, focus, and execution across this essential platform, while nurturing a culture of ownership, accountability, and high standards.

What will I be doing?

  • Guide and expand a team dedicated to developing and enhancing Intercom’s billing, subscription, invoicing, and metering functionalities, forming the backbone of our revenue and monetization strategies.
  • Oversee and enhance the reliability and operational excellence of Billing systems, ensuring high quality and responsiveness during incidents.

About Intercom

Intercom is a leading AI Customer Service company on a mission to revolutionize customer experiences through innovative technology. With our groundbreaking AI agent, Fin, we empower businesses to provide exceptional, 24/7 customer support. Trusted by nearly 30,000 global businesses, we are setting new benchmarks in customer service excellence.

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