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Senior IT Consultant

networkrightSan Francisco Office
On-site Full-time

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Experience Level

Senior

Qualifications

Qualifications:To excel in this role, you should possess a strong foundation in IT support, especially with Mac OS and Windows environments. Proven experience in managing technical teams and handling escalated issues is essential. You should also be comfortable working with various identity management platforms and have a solid understanding of networking best practices. Strong interpersonal skills are crucial as you will engage with clients at all levels.

About the job

About Us:

At Network Right, we are dedicated to transforming the IT landscape through tailored, human-centric solutions. Our innovative approach is reshaping the IT service sector by offering personalized services to our diverse clientele. We pride ourselves on connecting technology with people, simplifying their work lives and enhancing business efficiency.

Why You Should Join Us:

By becoming part of our team, you will have the opportunity to engage with a wide range of IT systems, forge valuable professional relationships, and explore cutting-edge technologies. You will play a key role in strategic tech stack decisions and project planning, all while being part of a dynamic team that supports businesses globally. Your work will directly contribute to improving the operational efficiency of organizations of all sizes by addressing their real-world IT challenges with adaptable solutions.

We foster a culture of care not only for our clients but also for our team members. We are a passionate group united in our mission to create something extraordinary. If you are a technology enthusiast who enjoys interacting with people, you will thrive in our environment!

Role Overview:

As a Senior IT Consultant, you will serve as the primary technical expert for your team, overseeing junior technicians, managing escalations, and liaising with major accounts. Your responsibilities will encompass both in-person and remote technical support. You will tackle various tasks, from organizing cables under desks to configuring firewalls and deploying a large number of computers. Your focus will primarily be on supporting Mac OS and Windows devices, and you will facilitate IT logistics for onboarding and offboarding processes. You will work closely with stakeholders at all levels, including business owners and executive staff, to cultivate strong client relationships and provide effective solutions for escalated issues.

Your Responsibilities Will Include:

  • Configuring and providing support for Mac OS, Windows, and various other devices in both office and remote settings.
  • Managing and supporting identity platforms that control application access, such as Okta and Google Workspace.
  • Assisting with network projects, deployments, and build-outs, including remote design and configuration.
  • Standardizing and implementing best networking practices across client systems.
  • Providing resolution assistance for escalated issues.

About networkright

Network Right is redefining the IT service industry by focusing on the individual needs of our clients. We leverage innovative technology to support businesses worldwide, ensuring that our solutions are as unique as the clients we serve. We believe in the power of technology to simplify work and enhance productivity.

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