About the job
Betterment is looking for a Senior Manager, Customer Experience Programs & Automation to help shape how customers engage with the company. This position is based at Betterment HQ in New York City and centers on leading projects that enhance both the customer journey and automation efforts.
Key Responsibilities
- Direct programs aimed at improving customer interactions and making processes more efficient through automation.
- Collaborate with teams across Betterment to implement strategies that keep the customer at the center of decision-making.
- Identify opportunities to raise customer satisfaction and retention by driving meaningful improvements.
Role Focus
This role focuses on building and executing initiatives that make customer experiences smoother and more effective. Success in this position means finding ways to streamline operations while keeping customer needs in sharp focus.

