Senior Manager, Customer Success Engineering

MindticklePune, Maharashtra

On-site Full-time

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Experience Level

Senior Level Manager

Qualifications

Proven experience in customer support or success roles, ideally within a technology-driven environment. Exceptional leadership skills with a track record of building and managing high-performance teams. Strong analytical and problem-solving abilities, with a data-driven approach to decision-making. Excellent communication skills, both verbal and written, with the ability to engage and influence stakeholders at all levels. Deep understanding of customer needs and the ability to translate them into actionable strategies.

About the job

About Us

Mindtickle stands at the forefront of revenue productivity, offering an innovative platform that merges on-the-job learning with deal execution, enabling businesses to maximize revenue per sales representative. Lauded by industry analysts and recognized by G2 as the premier choice in sales onboarding and training, we are further honored to be acknowledged as a Leader in the inaugural Forrester Wave™: Revenue Enablement Platforms, Q3 2024!

Role Overview

We are seeking a dynamic and visionary Senior Manager/Head of Support to elevate our customer success journey. This pivotal role requires a leader adept at harmonizing strategic vision with executional excellence, balancing empathy with scalability, and recognizing support as a key differentiator rather than a mere cost center.

In this capacity, you will influence the strategy, structure, and ethos of our Support function, underpinned by customer trust, technical expertise, and operational diligence. You will lead with a customer-centric approach, motivating a team of support engineers and managers to deliver exceptional service to some of the most esteemed enterprises globally.

As the customer advocate and a strategic collaborator with Product, Engineering, and Success teams, you will ensure that every engagement embodies urgency, empathy, and excellence. Your leadership will shape the experiences of our most discerning global enterprise clients and redefine the role of support as a strategic enabler across the organization.

If you are prepared to lead with passion, act decisively, and innovate with intent, we invite you to connect with us.

About Mindtickle

Mindtickle is a pioneering revenue productivity platform, recognized for enhancing sales effectiveness through innovative learning and execution strategies. Our commitment to excellence has made us a leader in the revenue enablement space, empowering businesses to achieve their sales goals.

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Senior Program Manager at Mindtickle | Pune, Maharashtra

Mindtickle

Full-time|On-site|Pune, Maharashtra

About MindtickleMindtickle stands at the forefront of the revenue productivity landscape, offering an innovative platform that integrates on-the-job learning with effective deal execution to maximize revenue generation per representative. Recognized as a market leader by distinguished industry analysts and ranked by G2 as the premier sales onboarding and tra…

Jan 13, 2026

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Senior Technical Program Manager at Mindtickle | Pune

Mindtickle

Full-time|On-site|Pune, Maharashtra

About UsMindtickle stands at the forefront of revenue productivity solutions, integrating on-the-job learning with deal execution to maximize revenue per sales representative. Recognized by leading industry analysts, we proudly hold the title of the top sales onboarding and training product according to G2. Additionally, we have been distinguished as a Leader in the inaugural Forrester Wave™: Revenue Enablement Platforms, Q3 2024!Position OverviewWe are seeking a seasoned Senior Technical Program Manager (TPM) to join our Platform Engineering team, dedicated to enhancing our Enterprise SaaS platform. In this pivotal role, you will ensure a world-class customer experience by taking full ownership of program execution from inception to delivery. Your expertise will facilitate seamless collaboration among product, design, engineering, and cross-functional teams, driving impactful outcomes. In an era dominated by AI advancements, your responsibilities will extend to identifying and resolving execution bottlenecks, mitigating risks, improving efficiencies, and ensuring delivery excellence with a focus on scalability, reliability, and business results.We are looking for a proactive, detail-oriented TPM with substantial technical acumen—someone who excels in tackling intricate engineering challenges, advocates for quality, and embodies a collaborative, hands-on leadership approach. You will be instrumental in fostering modern practices in a rapidly evolving AI landscape that necessitates not only technical execution but also systems thinking, trust-building, strategic alignment, and the swift delivery of significant business outcomes.

Oct 16, 2025

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Senior Instructional Designer at Mindtickle | Pune, Maharashtra

Mindtickle

Full-time|On-site|Pune, Maharashtra

About UsMindtickle is a pioneering revenue productivity platform that merges on-the-job learning with effective deal execution, enabling teams to maximize revenue potential. Acknowledged as a market leader by industry analysts, Mindtickle holds the prestigious title of the #1 sales onboarding and training product according to G2. We are also proud to have been recognized as a Leader in the inaugural Forrester Wave™: Revenue Enablement Platforms, Q3 2024!Position OverviewAt Mindtickle, we believe that the success of our clients hinges on their ability to effectively utilize our platform to achieve their revenue goals. Our Content as a Service (CaaS) team is integral to this mission, and we are excited to expand our team. The Senior Instructional Designer role transcends conventional instructional design and content development. You will be responsible for overseeing the entire project lifecycle, which includes client collaboration, storyboarding, content visualization, and the meticulous delivery of transformative learning experiences. Our educational programs are designed to be impactful and not merely transactional.If you are passionate about crafting such learning journeys, we would be thrilled to hear from you! (And by the way, our office tea is quite exceptional!).

Jun 17, 2025

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Staff Engineer at mindtickle | Pune, Maharashtra

mindtickle

Full-time|On-site|Pune, Maharashtra

Join our dynamic engineering team at mindtickle as a Staff Engineer, where you will play a pivotal role in developing innovative solutions that enhance our product offerings. You will be responsible for designing, implementing, and maintaining high-quality software systems that meet our clients' needs.

Feb 23, 2026

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IT Systems Engineer at Mindtickle | Pune, Maharashtra

Mindtickle

Full-time|On-site|Pune, Maharashtra

Join Mindtickle as an IT Systems EngineerAre you ready to take your IT career to the next level? At Mindtickle, we pride ourselves on being the leading revenue productivity platform, empowering organizations to maximize revenue per sales representative through innovative learning and deal execution strategies. Recognized by industry analysts and ranked #1 on G2 for sales onboarding and training, Mindtickle is a pioneer in revenue enablement, recently named a Leader in the Forrester Wave™: Revenue Enablement Platforms, Q3 2024.Your RoleWe are seeking a skilled IT Systems Engineer to become an essential part of our dynamic team. In this position, you will serve as the primary contact for our internal users, delivering expert technical support and overseeing our IT infrastructure. You will engage with diverse technologies to ensure a seamless and secure IT environment for all team members, fostering productivity and collaboration.

Jan 28, 2026

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Customer Support Engineer II at Mindtickle | Pune, Maharashtra

Mindtickle

Full-time|On-site|Pune, Maharashtra

About UsMindtickle stands as the premier revenue productivity platform, expertly merging on-the-job learning with deal execution to maximize revenue generation per representative. Acknowledged as a leader by esteemed industry analysts, we proudly hold the title of the top sales onboarding and training product according to G2. We are thrilled to be recognized as a leader in the inaugural Forrester Wave™: Revenue Enablement Platforms, Q3 2024!Position OverviewWe are seeking a skilled Customer Support Engineer II to enhance our Customer Support Engineering team. In this pivotal role, you will serve as the technical backbone for our global enterprise SaaS platform and our award-winning AI solutions. Your responsibilities will include diagnosing and resolving intricate issues within a distributed system that encompasses backend services, APIs, data platforms, user interface interactions, and AI-driven solutions.This position requires a robust understanding of cloud fundamentals, including debugging distributed systems, analyzing logs and traces, writing scripts, and swiftly addressing complex backend and frontend challenges. You will work closely with Engineering, Product, Quality Engineering, and DevOps teams, playing a significant role in enhancing product quality while building customer trust on a large scale.If your passion lies in tackling challenging technical problems, collaborating with cross-functional teams, excelling in high-pressure situations, and ensuring customer satisfaction, this role provides an unmatched opportunity for influence and impact that few Level 2 positions can offer.

Dec 4, 2025

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Senior Software Engineer at MindTickle | Pune

MindTickle

Full-time|On-site|Pune

Platform Technical Overview: The platform is architected as a Service-Oriented Architecture (SOA) to deliver significant flexibility, allowing independent autoscaling of functional units. Each functional unit is equipped with a customized tech stack tailored to its use case.Web servers are primarily managed by Jetty, Node.js, PHP, and the Play framework, with a full commitment to HTML and JavaScript—eliminating any reliance on Flash components. Given the high interaction nature of the platform, many units are write-heavy, utilizing various data stores such as MySQL, Couchbase, Redis, and Elasticsearch based on specific use cases.If you are an innovator, you are likely familiar with docker.io, which is transforming development practices. At MindTickle, we leverage Docker extensively in our development workflow.Additionally, with the support of AWS, features such as autoscaling and services like SQS enhance our infrastructure’s health while minimizing operational effort.We are seeking a passionate technology evangelist to join our core engineering team.Job Profile:Design and manage scalable infrastructure for the MindTickle Platform Engine.Innovate and design new engagement concepts.Contribute to open-source projects.

Sep 29, 2015

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Full Stack Software Engineer at MindTickle | Pune

MindTickle

Full-time|On-site|Pune

Platform Technical Overview: Our platform is built with extensive flexibility, leveraging a Service-Oriented Architecture (SOA). It consists of various functional units that can scale independently. Each unit's stack is custom-tailored to its specific use case. Most web servers utilize technologies such as Jetty, Node.js, PHP, and the Play Framework, employing HTML and JavaScript exclusively—there are no Flash components.The platform is designed for high interaction, predominantly write-heavy operations. Based on use cases, we employ various data stores, including MySQL, Couchbase, Redis, and Elasticsearch.If you are an innovator, you are likely familiar with Docker (docker.io), which is revolutionizing development processes. At MindTickle, we extensively utilize Docker throughout our development cycles.Additionally, we benefit significantly from AWS, leveraging features like autoscaling and services such as SQS, which enhance our infrastructure's resilience.We are seeking a dynamic technology evangelist to join our core engineering team.

Dec 29, 2014

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Mobile App Software Engineer at MindTickle | Pune

MindTickle

Full-time|On-site|Pune

Key ResponsibilitiesCreate high-performance native iOS applications utilizing cutting-edge tools such as Objective-C, Cocoa, and Xcode environments.Enhance Android application development using Java and the latest toolkits.Collaborate with top-tier UI/UX designers, senior architects, and product managers to bring engaging mobile applications to life for business users.

Dec 29, 2014

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Senior Manager, Services Delivery

mindtickle

Full-time|On-site|Pune, Maharashtra

As a Senior Manager of Services Delivery at mindtickle, you will spearhead the delivery of high-quality services that drive customer success. You will be responsible for overseeing project management, ensuring that services are delivered on time and within scope, while leading and mentoring a talented team. Your role will also involve collaborating with cross-functional teams to optimize processes and enhance service offerings.

Oct 31, 2025

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Senior Manager, Business Development – Enterprise

Mindtickle

Full-time|On-site|Pune, Maharashtra

About UsMindtickle is a premier revenue productivity platform that integrates on-the-job training and deal execution, empowering sales representatives to achieve higher revenue outcomes. Acknowledged as a leader in the industry by top analysts, we proudly hold the title of the #1 sales onboarding and training solution according to G2. Additionally, we have been recognized as a Leader in the inaugural Forrester Wave™: Revenue Enablement Platforms, Q3 2024!Role OverviewThe Senior Manager, Business Development – Enterprise is tasked with developing and maintaining Mindtickle’s Enterprise pipeline for the Americas. This pivotal role involves close collaboration with the Enterprise Sales team to establish a reliable and high-quality outbound strategy, while nurturing a culture of integrity, accountability, and continual growth. The ideal candidate will possess a deep regional understanding of North American enterprise sales dynamics and demonstrate the ability to lead teams across multiple geographies.

Jan 7, 2026

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Senior Manager, Customer Success Engineering

Mindtickle

Full-time|On-site|Pune, Maharashtra

About UsMindtickle stands at the forefront of revenue productivity, offering an innovative platform that merges on-the-job learning with deal execution, enabling businesses to maximize revenue per sales representative. Lauded by industry analysts and recognized by G2 as the premier choice in sales onboarding and training, we are further honored to be acknowledged as a Leader in the inaugural Forrester Wave™: Revenue Enablement Platforms, Q3 2024!Role OverviewWe are seeking a dynamic and visionary Senior Manager/Head of Support to elevate our customer success journey. This pivotal role requires a leader adept at harmonizing strategic vision with executional excellence, balancing empathy with scalability, and recognizing support as a key differentiator rather than a mere cost center.In this capacity, you will influence the strategy, structure, and ethos of our Support function, underpinned by customer trust, technical expertise, and operational diligence. You will lead with a customer-centric approach, motivating a team of support engineers and managers to deliver exceptional service to some of the most esteemed enterprises globally.As the customer advocate and a strategic collaborator with Product, Engineering, and Success teams, you will ensure that every engagement embodies urgency, empathy, and excellence. Your leadership will shape the experiences of our most discerning global enterprise clients and redefine the role of support as a strategic enabler across the organization.If you are prepared to lead with passion, act decisively, and innovate with intent, we invite you to connect with us.

Jul 24, 2025

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Senior Solutions Architect - North America (NAMER)

mindtickle

Full-time|On-site|Pune, Maharashtra

Join mindtickle as a Senior Solutions Architect in our Pune office, where you'll play a pivotal role in shaping our innovative solutions to meet client needs. Leverage your extensive experience to drive architectural excellence and deliver high-impact solutions that align with business objectives.

Mar 23, 2026

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Senior UX Designer at MindTickle | Pune

MindTickle

Full-time|On-site|Pune

Are you a creative problem-solver with a passion for crafting exceptional user interfaces? Join MindTickle as a Senior UX Designer and take the lead in creating engaging and intuitive experiences for our web and mobile applications. Your expertise will be pivotal in addressing user challenges while ensuring simplicity and ease of use.In this role, you will:Analyze user requirements to inform design choices that enhance user satisfaction.Collaborate closely with the Product Management team to define project scopes and use-cases using prioritization frameworks.Design information architecture and workflows that facilitate seamless navigation.Produce design deliverables including specifications, task flow diagrams, wireframes, and HTML-ready UI components.Utilize an iterative and lean UX approach to refine features and enhance user experience.Uphold a high standard of user experience across all platforms.

May 24, 2017

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Engineering Manager II - Technical Product Owner II

Mindtickle

Full-time|On-site|Pune, Maharashtra

About UsMindtickle stands at the forefront of revenue productivity solutions, expertly merging on-the-job learning with effective deal execution to maximize revenue generation per representative. Acknowledged as a leader in the industry by prominent analysts and celebrated as the #1 sales onboarding and training product by G2, we are proud to be recognized as a Leader in the inaugural Forrester Wave™: Revenue Enablement Platforms, Q3 2024!Position OverviewWe are seeking an experienced Senior Engineering Manager with 7–11 years of expertise to lead and inspire our high-performing engineering teams. Your primary responsibility will be to deliver mission-critical products while nurturing a culture of technical excellence and high-agency performance.As a pivotal member of our engineering leadership team, you will navigate the intersection of technical strategy and operational execution. You will manage a diverse range of engineering initiatives and oversee critical AI-integrated projects, thus requiring a robust understanding of the unique lifecycles associated with AI-based features. Additionally, you will advocate for the AI-driven optimization of our internal engineering processes to enhance team velocity.

Jan 12, 2026

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Senior Software Development Engineer III (Backend)

Mindtickle

Full-time|On-site|Pune, Maharashtra

About UsMindtickle stands as the premier revenue productivity platform, seamlessly integrating on-the-job learning with deal execution to maximize revenue for each sales representative. Celebrated for our leadership in the industry, we have been recognized by esteemed analysts and proudly hold the title of the leading sales onboarding and training product as rated by G2. Additionally, we are honored to be acknowledged as a Leader in the inaugural Forrester Wave™: Revenue Enablement Platforms, Q3 2024!We are on the lookout for a Senior Software Development Engineer III (Backend) who will play a pivotal role in the design, construction, and enhancement of our Common Components Platform. This essential platform comprises shared services that power all Mindtickle products. In this hands-on technical leadership role, you will oversee one or more services, including Notifications, Authentication/Authorization, User and Organization Management, Rule Automation (RAAS), Audit Logs, Search/Indexing, and LLM Gateway, along with associated platform primitives such as workflow, time-zone handling, and API Gateway.Your core responsibilities will include ensuring high-quality engineering practices throughout design, implementation, and operational phases, focusing on multi-tenant readiness, reliability/SLOs, performance, cost efficiency, and secure-by-default foundations. This position offers a chance to make a substantial impact at scale, necessitating close collaboration with Product, SRE/DevOps, Security, and other product teams.

Nov 4, 2025

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Senior Product Manager at tgs | Pune, Maharashtra

tgs

Full-time|On-site|Pune, Mahārāshtra, India

Role Overview tgs is hiring a Senior Product Manager in Pune, Maharashtra. This role focuses on shaping product strategy and guiding the development of new solutions. The Senior Product Manager works closely with teams across the company to define the product vision, build the roadmap, and identify growth opportunities. What You Will Do Collaborate with engineering, design, and business teams to align on product goals Define and communicate the product vision and strategy Develop and manage the product roadmap Identify and evaluate opportunities for product growth Lead delivery of products that address market needs and customer expectations Location This position is based in Pune, Maharashtra, India.

Apr 17, 2026

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Software Engineer in Infrastructure - Automation QA

MindTickle

Full-time|On-site|Pune

Join MindTickle as a Software Engineer in Infrastructure and play a pivotal role in enhancing the delivery speed and quality of our innovative platform. In this position, you will design and implement robust infrastructure solutions that ensure scalability and efficiency. Collaborate with a dynamic Engineering team addressing diverse challenges, such as caching optimizations, content delivery, security, network protocols, and mobile applications. Your primary focus will be to create infrastructure that provides real-time updates on the status of each platform unit, empowering developers to accelerate their product development.At MindTickle, you will typically work within small, agile teams tackling shared challenges across various products and focus areas. This collaborative environment offers you a broad exposure to complex problems, fostering rapid career development and the opportunity to engage with a wealth of technical challenges.Key Responsibilities:Develop advanced automated testing suites for our industry-leading applications.Establish infrastructure for real-time status updates of all platform units and implement effective solutions.Collaborate with development and testing engineering teams to automate testing processes.Research emerging technologies to keep our practices cutting-edge.Analyze and decompose complex software systems to devise effective testing strategies.

Jan 16, 2016

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Information Security & Privacy Specialist

mindtickle

Full-time|On-site|Pune, Maharashtra

Join mindtickle as an Information Security & Privacy Specialist and contribute to the safeguarding of our information assets. You will play a crucial role in ensuring compliance with data protection regulations and maintaining a robust security posture across the organization. Your expertise will help us in identifying risks, implementing security measures, and fostering a culture of security awareness.

Mar 18, 2026

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Content Marketing Specialist

MindTickle

Full-time|On-site|Pune

Join MindTickle as a Content Marketing Specialist, where your primary objective will be to demonstrate how our content initiatives align with and propel our business objectives.Ideal Candidates:Passionate Researcher: You have an insatiable thirst for knowledge, constantly seeking to absorb information and expand your understanding.Master Storyteller: You weave narratives into every piece of content, engaging your audience with compelling stories.Enthusiastic Writer: Writing is your passion, and you enjoy it even beyond professional requirements.Relationship Builder: You thrive on conversations and discussions, whether through email or blog comments.Key Responsibilities:Create audience-focused content tailored for various stages of the buying journey to attract relevant visitors and grow our subscriber base.Conduct thorough market research to identify relevant topics, collaborating with cross-functional teams to enhance our website.Generate excitement around our software and capture leads through diverse content formats, including ebooks, blog posts, and case studies, primarily centered on sales productivity and enablement.Coordinate with designers to produce visually appealing images and infographics that enhance engagement.Foster community interaction and enhance brand engagement through platforms like Twitter, Google+, and blog comments.Craft persuasive copy for landing pages to drive lead generation.Analyze data and analytics to inform content strategies.Nurture leads via weekly and monthly email newsletters.Implement effective marketing strategies for content promotion to draw in relevant traffic.Connect with industry experts for insightful interviews.

Apr 20, 2015

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Senior Manager, Customer Success Engineering

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