About the job
Mapbox stands at the forefront of real-time location technology for a new generation of location-aware enterprises. Our platform is uniquely designed to provide organizations with a comprehensive suite of tools essential for navigating people, packages, and vehicles across the globe. With over 4 million registered developers, Mapbox is the preferred choice due to its unparalleled flexibility, robust security, and commitment to privacy compliance. Organizations leverage Mapbox's applications, data, SDKs, and APIs to craft tailored and captivating experiences that resonate with their customers.
Important Information for Applicants:
This position may be advertised externally under various job titles to ensure we attract a diverse pool of qualified candidates. Please be aware that all postings correspond to the same role and selection process. We kindly request that you submit only one application, as multiple submissions for the same position (under different titles) are unnecessary and may delay the review process.
What We Do
At Mapbox, our Technical Program Managers (TPMs) play a pivotal role in delivering successful, timely launches for our key clients by transforming complex requirements into tangible value. TPMs autonomously devise and implement strategies aimed at maximizing customer satisfaction while minimizing disruptions in priorities and project roadmaps. They provide insightful updates to Mapbox leadership, ensuring they remain informed of progress while managing daily operations independently.
What You'll Do
Mapbox is in search of a Senior Manager, Technical Program Management (EMEA) to spearhead our post-sales TPM organization across the region. This influential leadership role will thrive in a fast-paced environment where you will enhance the team's organization and effectiveness. You will implement necessary changes in processes and resource allocation throughout the organization, ensuring accountability for consistent and high-quality deliverables among TPMs and other teams.
In this role you will:
Define and promote the charter, engagement model, and responsibilities of the EMEA TPM team.
Recruit, develop, and retain high-performing TPMs with strong technical acumen and customer leadership skills.
Act as the senior escalation point for complex customer launches and significant customer incidents that have considerable financial and strategic implications.
Identify inconsistencies or gaps in processes within the organization (e.g., standards for JIRA bugs or absent dashboards).
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