About the job
As the Senior Manager of US Channel Analytics, you will spearhead the generation of analytical insights, streamline reporting processes, and implement improvements that drive revenue growth while enhancing both customer and employee experiences. This pivotal role requires a robust understanding of data analytics, coupled with a deep knowledge of the business context surrounding the channel. Your proven leadership skills will be essential in managing teams through change and fostering a culture of excellence.
Your success will hinge on your ability to leverage technology and data effectively. You will be responsible for acquiring, integrating, and utilizing new and existing data sources, which will empower your contributions to the strategic advancement of our channel operations. Hands-on experience with data acquisition and transformation using tools such as SQL, SAS, SPSS, Python, or R is crucial for guiding and developing analytical talent within your team.
Key responsibilities include enabling business leaders to access data, analytics, and insights through self-service visual analytics tools while providing expert consulting to uncover actionable insights. Extensive experience with self-service BI tools like PowerBI, Spotfire, and SSRS will be highly beneficial.
Your understanding of the external contact center landscape, including industry best practices and trends within the financial services sector, will allow you to bridge internal performance with external benchmarks effectively. Strong planning and organizational skills will be vital to drive long-term strategies for data acquisition, analytics, and reporting while cultivating a strong team culture and cross-departmental collaboration.
You will promote a work environment that aligns with our core values of integrity, empathy, diversity, and accountability, ensuring that every team member feels valued and engaged in our mission.

