About the job
Work Setup: Onsite (Alabang)
Work Schedule: Flexible mid or night shift options available
About the Role: We are seeking a highly skilled Senior Network Engineer to join our dynamic team. This role requires a blend of technical expertise and leadership capabilities to ensure our network infrastructure is robust, secure, and efficient.
Key Responsibilities:
- Procurement: Collaborate with stakeholders to gather requirements and initiate procurement processes, including Bill of Materials (BOM) for pricing.
- Service Transition: Execute technology migrations and system upgrades to facilitate seamless transitions in IT services.
- Service Delivery and Support: Provide 2nd-level troubleshooting for incidents and service requests, ensuring compliance with service delivery standards.
- Availability & Continuity: Oversee the reliability of IT services through routine backups and capacity management.
- Service Level Management: Address escalations, prepare service reports, and coordinate with service providers to meet SLAs.
- Supplier Management: Engage with vendors to resolve escalations and enhance support quality.
- Security Management: Implement corrective actions based on security alerts to uphold information security compliance.
- Incident and Problem Management: Manage service requests and incidents, performing root cause analysis when necessary.
