About the job
About Gen Digital
Gen Digital supports nearly 500 million users in over 150 countries through well-known consumer brands such as Norton, Avast, LifeLock, and MoneyLion. The company’s focus spans cybersecurity, online privacy, identity protection, and financial wellness, aiming to help people manage and secure their digital and financial lives.
Gen values innovation, courage, and practical impact. The team uses AI tools to boost productivity and welcomes new ideas and diverse backgrounds. Employees benefit from flexible work arrangements, competitive compensation, generous time off, and well-being programs that support a healthy work-life balance.
Collaboration, open discussion, and continuous learning are central to Gen’s culture. Team members support each other and recognize that varied experiences and perspectives strengthen the company.
Role Overview: Senior Privacy Support Analyst
The Senior Privacy Support Analyst joins the Consumer Services & Inside Sales (CSIS) team in Chennai. This role ensures customers receive the correct products, entitlements, and communications on time. The position works closely with support, sales IT, and external vendors to maintain accurate and scalable fulfillment and Executive Privacy workflows as Gen grows.
Main Responsibilities
- Oversee the full order, entitlement, and fulfillment process for Executive Privacy and consumer customers, ensuring timely and accurate delivery.
- Manage the daily execution of Executive Privacy removal strategies, including monitoring, auditing, and performing quality checks to ensure thorough due diligence and optimal results.
- Monitor fulfillment and removal processes each day, troubleshoot issues, and resolve them quickly.
- Use both traditional analytics and AI-powered tools to recommend improvements that reduce defects and minimize rework.
- Apply AI assistants for research, documentation, and analysis while maintaining strong human judgment and quality control.
Location
Chennai, India
