About the job
The Senior Process Excellence Specialist is pivotal in advancing automation strategies and optimizing processes within the Operations, Product, and Technology sectors. This role merges analytical, technical, and program management skills to ensure effective execution, governance, and enhancement of automation initiatives aimed at improving efficiency, scalability, and operational control.
Key Responsibilities:
• Crafting detailed process automation documentation and gathering business requirements through thorough analysis and validation to ensure alignment with business objectives and process controls.
• Assessing and prioritizing processes suitable for automation by evaluating business value, feasibility, and potential efficiency improvements.
• Leading process mapping, redesign, and optimization efforts to streamline and standardize workflows before automation implementation.
• Managing the transition from traditional VBA macro automations to contemporary automation platforms while ensuring adherence to continuity and controls.
• Overseeing automation governance through systematic progress tracking, issue resolution, and milestone reporting.
• Maintaining delivery schedules, task trackers, and dashboards to provide insights into progress, dependencies, and performance indicators.
• Delivering updates and stakeholder communications, highlighting achievements, risks, and the value added.
• Promoting collaboration among Business, Product, and Technology teams for coordinated execution and ongoing enhancement of automation solutions.
• Supporting governance forums and decision-making processes to ensure effective monitoring and resolution of risks, actions, and dependencies.
