About the job
The Senior Process Excellence Specialist is instrumental in spearheading automation delivery and optimizing processes across Operations, Product, and Technology functions. This role blends analytical, technical, and program management expertise to ensure the effective design, execution, and governance of automation initiatives, ultimately enhancing efficiency, scalability, and operational control.
Your Responsibilities Include:
• Crafting comprehensive process automation documentation and capturing business requirements through meticulous analysis and validation, ensuring alignment between business objectives, process controls, and automation design.
• Assessing and prioritizing candidate processes for automation, evaluating business value, feasibility, and potential efficiency gains.
• Leading process mapping, redesign, and optimization efforts to streamline and standardize workflows prior to automation.
• Overseeing the transition from legacy VBA macro automations to contemporary automation platforms, ensuring continuity and adherence to control standards.
• Managing automation delivery governance through structured progress tracking, issue resolution, and milestone reporting.
• Maintaining delivery plans, task trackers, and dashboards to offer visibility into progress, dependencies, and performance metrics.
• Preparing and presenting updates and stakeholder communications, summarizing achievements, risks, and value delivered.
• Facilitating collaboration between Business, Product, and Technology teams to ensure coordinated delivery and ongoing improvement of automation solutions.
• Supporting governance forums and decision-making processes, ensuring that risks, actions, and dependencies are effectively monitored and resolved.
