Intercom logoIntercom logo

Senior Product Designer at Intercom | Berlin

IntercomBerlin, Germany
On-site Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Experience Level

Senior

Qualifications

We seek candidates who possess:Proven experience in product design or a related field. A strong portfolio showcasing your design expertise. Familiarity with AI technologies and their application in product design. Excellent collaboration skills and the ability to work within a team. A passion for user-centered design and a keen eye for detail. Strong problem-solving abilities and a proactive approach to challenges.

About the job

Join Intercom, the leading AI Customer Service company, dedicated to revolutionizing customer interactions for businesses worldwide.

Our advanced AI agent, Fin, empowers businesses to provide exceptional customer service effortlessly. Integrated with our Helpdesk, it forms the Intercom Customer Service Suite, designed to tackle complex queries effectively, blending AI efficiency with human touch.

Since our inception in 2011, we have gained the trust of nearly 30,000 businesses globally, setting the benchmark for customer service excellence. Our core values drive us to innovate rapidly and deliver unparalleled value consistently.

We are passionate about speed and innovation at Intercom, and Berlin's unique combination of technical expertise and vibrant creative culture attracts us. This dynamic city, with its proximity to our R&D hubs in Dublin and London, is a thriving environment for top talent eager to create groundbreaking products.

We are excited to expand our team in Berlin, aiming to hire 100 professionals across various domains including engineering, AI, data science, product, and design. This is a unique opportunity to be among the founding R&D members in the region and make a significant impact in building the world’s leading customer service agent!

About the Role

We are looking for a Senior Product Designer who will redefine product craftsmanship at Intercom.

As a design-driven, AI-first tech company, we pride ourselves on having Fin as the most successful AI service agent available. Our mission is to transform the future of business-customer communication through innovative AI solutions. With millions of users, our design team is crucial in ensuring we deliver a world-class product.

Why Join Intercom

The rapid evolution of AI is reshaping industries, and we are at the forefront of this transformation, particularly in the AI Agent market. Our aim is to redefine customer service standards with Fin, which will soon manage the majority of customer interactions.

This evolution not only influences our product offerings but also our operational dynamics. Our team continually adapts, integrating AI into our design, development, and marketing strategies.

At Intercom, design is integral to our identity. With a talented team of over 60 designers in R&D and branding, and co-founders with a design background, you will always have a voice in shaping our vision.

About Intercom

Intercom is a pioneering company in AI-driven customer service, committed to enabling businesses to enhance their customer interactions. Our flagship AI agent, Fin, is recognized for its exceptional performance and adaptability, making it the preferred choice for businesses aiming to elevate their customer support experiences. With a strong foundation built on innovation and a commitment to excellence, Intercom is the go-to partner for organizations looking to redefine their customer service landscape.

Similar jobs

Browse all companies, explore by city & role, or SEO search pages. View directory listings: all jobs, search results, location & role pages.

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.