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Senior Product Manager - Customer Solutions

GoodDataPrague
On-site Full-time

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Experience Level

Mid to Senior

Qualifications

We are looking for an experienced Product Manager who is passionate about customer success and has a proven track record in product management within tech environments. The ideal candidate will possess strong analytical and communication skills, with the ability to manage complex projects and collaborate effectively across teams. Required Qualifications:5+ years of experience in product management, preferably in SaaS or technology sectors. Strong understanding of AI, BI, and data engineering concepts. Excellent communication and interpersonal skills. Proven ability to manage client relationships and drive product enhancements based on feedback. Experience working with cross-functional teams including engineering, sales, and professional services.

About the job

Join GoodData as a Senior Product Manager in our Customer Solutions team, where you will play a pivotal role in delivering impactful solutions for enterprise clients. Collaborate closely with customer product managers to align on a strategic roadmap that integrates AI, BI, and data engineering, ensuring our clients derive maximum value from our platform.

In this role, you will facilitate a collaborative environment where client feedback directly influences product development. Your ability to translate client requests into detailed specifications will be key in ensuring our engineering teams deliver effective solutions that benefit our customers.

As you nurture customer relationships, you will also identify additional opportunities for GoodData’s offerings, collaborating with the account team to drive growth and enhance customer satisfaction.

Your Responsibilities

  • Collaborate closely with customers and delivery teams to align on priorities and decisions.
  • Act as a product partner, contributing to roadmap discussions and aligning customer needs with GoodData’s capabilities.
  • Guide customers in making informed product decisions that align with the GoodData platform.
  • Identify and advocate for opportunities where product enhancements can create additional value for customers.
  • Manage the entire lifecycle of customer-driven platform features, from discovery to delivery.
  • Create clear and actionable specifications for engineering teams.

Connecting Professional Services Work to the Product

  • Recognize when customer-specific solutions should evolve into platform features.
  • Integrate opportunities into the GoodData product roadmap, working with engineering to evaluate and prioritize.
  • Collaborate with engineering to enable professional services teams to deliver features directly into the platform.
  • Ensure that professional services commitments are in line with GoodData’s strategic direction.

About GoodData

GoodData is a leader in the analytics and business intelligence space, providing innovative data solutions that empower organizations to unlock the value of their data. We are committed to helping our customers achieve their goals through advanced technology and exceptional service.

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