Senior Site Reliability Engineer at Zocdoc | Silicon Valley

Role Overview Zocdoc is looking for a Staff Data Platform Engineer to help build and maintain the foundation of our data systems. This role can be based in Silicon Valley, CA or fully remote within the United States. What You Will Do Design and implement scalable data infrastructure to support a range of business needs. Collaborate with engineering, analytic…

At AlixPartners, we tackle the most intricate and urgent challenges by swiftly transitioning from analysis to action, delivering value that leaves a lasting imprint on companies, their personnel, and the communities they support. We prioritize understanding, respecting, and meeting the needs of our employees, clients, and communities, fostering an inclusive atmosphere. Our commitment to diversity enhances our collective experiences, and we are dedicated to continuous improvements in our initiatives, policies, and practices. We hold ourselves accountable for creating an environment that encourages authenticity, growth, and equity for all.AlixPartners embraces a hybrid work model designed to offer flexibility and enhance our employees’ work-life integration. This model combines in-person engagements (at client sites or AlixPartners offices) with remote work. Travel is required for this role, with frequency varying by client, team, and individual circumstances.

Empower Patients with Us!At Zocdoc, we believe that healthcare should be seamless for every patient. Unfortunately, outdated systems make this nearly impossible, forcing patients to navigate cumbersome insurance directories and endure long wait times for appointments and billing surprises. In other industries, such poor customer service would not be tolerated, but patients often find themselves powerless in the healthcare system. Our mission is to empower patients by providing a leading healthcare marketplace that enables easy access to in-person and virtual care across all 50 states, encompassing over 200 specialties and 12,000 insurance plans. By offering patients the choice and transparency they deserve, we aim to revolutionize healthcare into a competitive market that prioritizes quality and affordability. With 18 years of experience and leadership in our field, we are just beginning to scratch the surface of what’s possible. If you are passionate about tackling significant challenges alongside a team of thoughtful and driven professionals, we invite you to join us. Your Role in Our Mission:As a Senior Site Reliability Engineer (SRE) at Zocdoc, you will play a vital role in shaping the reliability and scalability of our systems. You will lead initiatives aimed at enhancing incident response, establishing reliability standards, and promoting operational excellence throughout the organization. Your expertise will contribute to building systems that gracefully fail, recover swiftly, and scale efficiently.Rather than merely responding to incidents, you will design the tools and practices that prevent them. Your efforts will clarify system ownership, enhance on-call experiences, and bolster our observability capabilities. By integrating best practices into our service development and operations, you will empower every engineering team at Zocdoc to innovate with speed, safety, and confidence.

Zocdoc connects patients with both in-person and virtual healthcare providers across the United States. The platform supports over 200 specialties and works with 12,000 insurance plans, aiming to give people more control over their healthcare choices. With nearly two decades of experience, Zocdoc continues to grow and address new challenges in healthcare technology. Role overview The Senior Partner Engineer position is based in Silicon Valley, CA, with the option to work remotely from anywhere in the USA. This role focuses on supporting and enhancing how partners integrate with Zocdoc’s public APIs, with a particular emphasis on electronic health record (EHR) and practice management system (PMS) providers. The work directly influences scheduling interoperability and the overall partner experience. Key responsibilities Guide partners through technical integrations using Zocdoc’s public APIs. Serve as a technical advisor to help ensure integrations meet quality standards. Identify common integration needs and create reusable tools and solutions for partners. Strengthen and expand connections with EHR and PMS partners to improve scheduling workflows. Who thrives in this role Engineers who enjoy tackling complex integration challenges, collaborating with talented peers, and contributing to projects that directly affect healthcare access and efficiency will find this role rewarding.