Qualifications
Requirements:Minimum of 3 years of experience in SaaS software sales and/or solution architecture, particularly with mid-market and enterprise clients. Proficient knowledge of major CRM and ERP platforms, specifically Salesforce and Netsuite. Technical proficiency in web/scripting technologies such as HTML, CSS, JavaScript, and SaaS applications. Desirable knowledge of VoIP, SIP, networking technologies, and cloud infrastructure. Experience in the call center domain is highly advantageous. Outstanding communication skills, with the ability to clearly articulate technical concepts to both technical and business audiences. Ability to thrive in a fast-paced, dynamic environment. Strong interpersonal skills and a passion for developing new market opportunities. Bachelor's or Master's degree in Computer Science, Engineering, Information Systems, or a related field.
About the job
8x8 Inc. is on the lookout for a dynamic and experienced Senior Solutions Engineer to drive the growth of our strategic alliances with key technology partners. As a pivotal member of our business development team, you will play a key role in defining, developing, marketing, and supporting innovative integrations of 8x8’s premier cloud communications platform with prominent CRM, ERP, and sales and marketing automation tools. The ideal candidate will bring robust technical expertise, extensive experience with major CRM and ERP platforms, exceptional communication skills, and a proven track record in selling and supporting SaaS solutions.
Key Responsibilities:
- Act as the primary technical liaison with CRM and ERP partners, adept at capturing and communicating integration requirements, managing certification and qualification processes, and collaborating with engineering teams.
- Empower internal sales and marketing teams, as well as partners, to effectively position and sell our integrated solutions.
- Gather and analyze customer feedback to identify solution requirements, use cases, and pain points.
- Oversee customer pilots and beta programs to ensure successful implementation.
- Serve as an escalation point for customer issues and requests from the customer support and sales teams.
- Assist in joint marketing initiatives with partners, including webinars and trade shows.
- Provide sales and solution engineering support for strategic sales accounts.
About 8x8 Inc.
As a leading player in cloud communications, 8x8 Inc. (NASDAQ: EGHT) has been recognized by Forbes as one of the top-performing stocks and ranked among the 20 Fastest Growing Tech Stars. Our company provides a unique connection for businesses to leverage advanced VoIP communications, offering a comprehensive suite of voice, video, mobile, and unified communications solutions tailored for small to medium-sized businesses and distributed enterprises. Our services seamlessly integrate advanced phone services, contact center solutions, web conferencing, and powerful online productivity tools, all designed to be affordable and user-friendly.
