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Senior Solutions Engineer

IntercomDublin, Ireland
On-site Full-time

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Experience Level

Senior

Qualifications

To excel in this role, candidates should possess strong technical acumen, outstanding communication skills, and a passion for delivering exceptional customer experiences. A proven track record in solutions engineering or a related field is essential.

About the job

Intercom is a pioneering AI Customer Service company committed to revolutionizing business-customer interactions by delivering exceptional customer experiences.

Our flagship AI agent, Fin, represents the forefront of customer service AI technology, empowering businesses to maintain flawless, around-the-clock customer support. This innovation transforms customer interactions, making them more efficient and impactful. Fin seamlessly integrates with our Helpdesk, forming the comprehensive Intercom Customer Service Suite, which enhances support for intricate inquiries that necessitate human engagement.

Since our inception in 2011, we have garnered trust from nearly 30,000 businesses worldwide, setting a new benchmark for customer service excellence. Guided by our core values, we constantly challenge limits, operate with urgency, and deliver unmatched value to our clientele.

What’s The Opportunity?

As an AI-first organization, Intercom is redefining the landscape of customer service. Our advanced AI agent, Fin, combines automation with empathy, establishing a new paradigm in customer support. In this role, you will play a crucial part in shaping the future of AI-driven customer service, showcasing the transformative impact of artificial intelligence. By articulating an ambitious vision and delivering significant solutions, you will turn the concept of AI-enhanced support into a tangible reality for our clients.

About the Role:

We are seeking an extraordinary Solutions Engineer to become a vital member of our dynamic Customer Solutions Team. In this position, you will engage directly with our clients as their trusted advisor, playing a critical role in their success...

About Intercom

Intercom is at the forefront of AI-driven customer service, providing innovative solutions that empower businesses to enhance customer interactions and experiences. With a commitment to excellence and a rapidly expanding global presence, Intercom is setting new standards in customer support.

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