Senior Specialist Software Architect at NiCE | Pune, India

Nice Ltd. is seeking a Software Engineer with experience in Actimize and Python for its Pune, India location. This role centers on building software applications that strengthen risk management and compliance functions. Role overview The position involves developing and maintaining Actimize-based solutions using Python. Work will focus on supporting the company's compliance and risk management systems, ensuring they meet a range of client requirements. What you will do Design and implement software applications with Actimize and Python. Contribute to projects that improve risk management and compliance processes. Collaborate with team members to deliver solutions tailored to client needs. Requirements Experience with Python programming. Familiarity with Actimize solutions. Ability to develop software for risk management or compliance applications.

At NiCE, we thrive on challenges. We constantly push our limits, aiming for excellence and innovation. Our team is ambitious, dynamic, and driven to succeed. If you share our passion, we invite you to explore a career opportunity that is not just a job but a chance to ignite your potential.What does the role entail?Join us as a Software Engineer and play a key role in developing our Contact Center Copilot solution. You will be responsible for building and maintaining data integration pipelines using Python and AWS services, facilitating the efficient ingestion of external system data into the AWS Bedrock Knowledge Base. This position offers an excellent opportunity for professional development, exposure to cutting-edge technologies, and a commitment to high-quality results.How will you contribute?Design and maintain data pipelines for seamless integration with external systems.

At NiCE, we embrace challenges as opportunities for growth. Our ambition drives us to be game changers in the industry, and we compete to excel. We uphold the highest standards and consistently exceed expectations. If you share our passion for innovation, we invite you to explore a career opportunity that will ignite your potential.What does the role entail?NiCE Actimize is actively seeking a Technical Manager proficient in deploying complex on-premise and hosted SaaS Actimize solutions. Join our Actimize professional services team at our Global Talent Center in Pune, India. We are in search of a talented and motivated individual eager to work on cutting-edge Actimize regulatory compliance solutions, focusing on leading teams dedicated to implementation, customization, and configuration. If you are willing to dive deep into intricate code and SQL queries to enhance product capabilities, we welcome you to join the Actimize Professional Services Team.How will you contribute to our success?Oversee the team's project delivery ensuring successful releases by managing work, dependencies, risks, and implementing corrective actions as needed.Ensure the technical quality and delivery of the team’s output by adhering to best engineering practices such as unit tests, smoke testing, regression testing, code reviews, and design methodologies.Act as the primary point of contact for the team, identifying and addressing any delivery risks.Support the technical and career development of team members through training, leadership opportunities, challenging assignments, and focused mentorship.Take ownership of individual and team utilization metrics.Participate directly in recruitment and hiring processes.Collaborate with R&D, other implementation teams, and customer support teams.Engage in proactive performance management activities, including regular one-on-one meetings to provide direction and constructive feedback to help engineers achieve their career goals.

At Nice Actimize, we thrive on pushing boundaries and redefining challenges. Our ambition drives us to be game changers in the industry. If you share our passion for excellence and innovation, we invite you to explore a career opportunity that will ignite your potential.What is the role about?We are seeking a dynamic and driven Full Stack Software Engineer to join our talented team. In this position, you will contribute to the development of a large-scale, mission-critical web application utilized globally for financial crime investigation and compliance.We value collaboration and independence; therefore, we are looking for a strong team player who can also take initiative, demonstrate ownership, and possess a keen ability for self-learning and problem-solving in a complex technical landscape.How will you make an impact?Develop and maintain web applications for large enterprises, supporting both On-Prem and Cloud deployments.Take full ownership of the development lifecycle for features, aligning with design documents and enterprise software standards.Enhance application performance and scalability.Design and develop solutions for deployment across multiple platforms, databases, and application servers.Collaborate with diverse R&D groups and support teams.

Nice Ltd. is looking for a Software Engineer with strong skills in Java and Angular to help build and maintain software for the Actimize platform. This position is based in Pune, India. Role overview This role centers on developing and supporting software solutions that power the Actimize platform. The work involves both creating new features and ensuring existing applications run smoothly and efficiently. What you will do Design, implement, and refine software applications using Java and Angular. Work closely with colleagues from different teams to deliver solutions that address client needs. Contribute to ongoing improvements and optimizations of the Actimize platform. Requirements Experience with Java and Angular. Ability to collaborate with cross-functional teams. Strong problem-solving skills and a focus on delivering quality software.

At Nice, we embrace challenges as opportunities to redefine our limits. We are ambitious innovators, striving for excellence in everything we do. If you share our thirst for success, we invite you to join us and ignite your career with an exhilarating opportunity.What does this role entail?As a Specialist Software Engineer, you will take on a pivotal role as a technical leader and mentor, steering engineering teams towards the design, development, and deployment of scalable, high-quality software solutions. You will make significant architectural decisions, champion the integration of AI-driven development methodologies, and ensure that your team effectively utilizes advanced tools such as GitHub Copilot to enhance productivity. This position fuses technical expertise with leadership, empowering you to influence the trajectory of our products and engineering culture.What impact will you have?Lead the design of technical architecture ensuring it aligns with product vision and business objectives.Mentor engineers in best practices, coding standards, and system architecture.Design and implement scalable, secure, and high-performance solutions across backend, cloud, and UI components.Promote the use of AI in automation and development, including advanced implementations of GitHub Copilot.Assess and integrate emerging technologies to enhance system reliability and foster innovation.

At NiCE, we are driven by a relentless pursuit of excellence. We embrace challenges, push boundaries, and strive to set new benchmarks in our industry. If you're an ambitious innovator looking to ignite your career, we have an unparalleled opportunity for you.Role Overview:The Specialist Software Engineer is a pivotal customer-facing role within our organization, dedicated to the implementation, configuration, and delivery of AI-powered and Conversational AI solutions throughout the NICE CXone ecosystem. As a hands-on technical contributor, you will be responsible for building integrations, configuring conversational AI platforms, and ensuring the flawless execution of project deliverables.Your Impact:Technical Implementation and Configuration:Configure and customize Conversational AI solutions that align with defined business and technical requirements.Build and maintain integrations utilizing APIs, modern web technologies, and authentication standards.Enhance bot behaviors through conversational design and prompt engineering best practices.Develop proofs of concept (PoCs) and production-ready solution components.Support testing, validation, and go-live activities to guarantee solutions operate as intended across customer environments.Technical Problem Solving & Quality:Diagnose and resolve complex technical challenges across SaaS applications, integrations, environments, and data flows.Adapt and refactor existing integrations and solution components to accommodate evolving customer needs.Ensure all implementations adhere to quality, performance, security, and usability standards.Create comprehensive documentation including specifications, test cases, and deployment materials.Collaboration with Implementation Teams:Work closely with Implementation Engineers, Consultants, and Project Managers to lead discovery, requirements definition, and solution design.Engage in customer workshops to clarify technical aspects, validate feasibility, and provide subject-matter expertise.Maintain consistent communication with cross-functional delivery teams.

NICE is seeking a Senior Software Engineer with a focus on AI to help shape new solutions for the financial sector. This position is based in Pune, India. Role overview This role centers on building advanced algorithms and applying machine learning technologies to support financial services. The work involves designing and developing AI-driven features that align with NICE's standards for excellence and integrity. What you will do Develop and implement machine learning models for financial applications Work with advanced algorithms to solve industry-specific challenges Collaborate with team members to deliver reliable, high-quality solutions Location This position is located in Pune, India.

At Nice, we challenge the status quo and push our limits to achieve remarkable outcomes. Our ambition drives us to innovate and excel. If you share this passion for excellence, we invite you to explore a career opportunity that will ignite your potential.What does this role entail? Joining the Actimize AI and Analytics Team means contributing to the development of a cutting-edge analytical cloud platform designed to enhance the effectiveness of our clients' Financial Crime programs. As a vital member of the PaaS/SaaS development group, you will leverage advanced cloud technologies to build scalable solutions for Actimize's cloud offerings. How will you contribute? As a leading provider of financial crime, risk, and compliance solutions, Nice Actimize is recognized globally for our innovative services. Your contributions will play a key role in our mission to empower financial institutions to combat crime effectively. We pride ourselves on fostering a collaborative environment where every team member's input is valued and rewarded. Embrace the opportunity to learn, grow, and thrive within our dynamic organization.This new SaaS platform will enable our clients, including some of the largest financial institutions worldwide, to develop effective solutions against financial crime.Do you have what it takes? 4-8 years of experienceArchitect and develop resilient, scalable, enterprise-level products from inception, serving as a technical leader within the development team. Lead end-to-end technical projects, defining approaches that align with business objectives. Act as a technical subject matter expert, providing guidance and conducting code reviews to ensure high-quality and maintainable solutions. Innovate and pitch ideas to elevate team performance and project outcomes.

At Nice, we believe in pushing boundaries. Our ambition drives us to be innovators in the field, and we strive to excel in everything we do. If you share our passion for excellence, we invite you to explore a career opportunity that will ignite your potential.What does the role entail?As a Senior Software Engineer with expertise in Python, Algorithms & Data Structures, and AWS, you will play a pivotal role in developing scalable, cloud-native systems while contributing to our AI-driven platform initiatives. You will be responsible for crafting innovative solutions for Actimize’s cloud-based offerings, leveraging the latest cloud technologies. We seek a hands-on engineer who is dedicated to technical excellence and thrives in backend development, with the option to engage with modern frontend frameworks.How will you contribute?Design and implement high-quality, well-documented technical solutions in AWS and AI that align with business objectives and corporate architectural standards.Create comprehensive unit, integration, and automation tests that meet organizational criteria.Support the troubleshooting and maintenance of existing software applications; identify opportunities for enhancement and collaborate with external stakeholders as necessary.Develop technical models and designs for assigned components.Influence technological and architectural decisions within the team.Collaborate with the Scrum Team and other stakeholders to guide decision-making and assist in supporting organizational project or product teams.Promote and enhance Agile methodologies within the organization.

At Nice, we continuously push our boundaries. We're driven, innovative thinkers, and we strive for victory in every endeavor. Our commitment to excellence sets us apart, and if you share our passion, this role could ignite your career journey.What does the role entail?The Client Services Project Manager serves as a vital partner to Nice's clients, delivering both proactive and reactive support post-implementation to align with customer priorities and our business objectives. You will build and maintain strategic relationships across various client business units, influencing activities to ensure service excellence for designated accounts. As a subject matter expert in Nice Solutions, your goal will be to maximize the value derived from our offerings. You will act as the primary liaison between our clients and Nice's support teams, addressing critical issues, challenges, and requests related to escalations and unmet expectations.How will you contribute?Oversee the project lifecycle from initiation through to deployment, including data acquisition, configuration, validation, and tuning.Manage all project tasks, including schedules, budgets, and resources, ensuring high-quality solutions are delivered within specified time and cost constraints.Establish and maintain effective communication with key members of the client team, including business users and management.Prepare and present project status reports to keep stakeholders informed about progress and challenges.Develop and uphold standard practices for client implementations that align with the project manager's operational model.Communicate customer needs and concerns to the product management team, R&D, and other internal stakeholders.Create and manage detailed project plans, defining schedules, resource allocation, and tracking progress.Engage in project discussions at a high level concerning both functional and technical aspects.

At NICE, we embrace challenges and constantly strive for excellence. Our ambition drives us to innovate and lead in our industry. If you share our passion for success, we offer a career opportunity that will ignite your potential.What does the Customer Success Manager role entail?The Customer Success Manager (CSM) is crucial in fostering customer engagement, maximizing product value, and ensuring customer satisfaction throughout their journey with our services. This role is instrumental in driving customer retention through proactive management of the renewal process.Your key responsibilities will include:Acting as the customer's voice within the company, overseeing post-sales relationships for designated accounts.Crafting and implementing tailored account frameworks, including governance policies, regular business reviews, and internal stakeholder updates.Collaborating with internal teams to maintain detailed account profiles, ensuring informed decision-making that benefits both clients and NICE.Identifying obstacles to success and working closely with clients and internal teams to develop effective solutions.Leveraging internal expertise to maximize customer investment, assess solution value, and promote value adoption.Ensuring timely contract renewals while managing all aspects of client engagement, commercial considerations, and operational integrity to guarantee client retention and service continuity.Providing insightful account data to assist the sales team in generating new business opportunities.Leading initiatives for key clients across NICE teams to ensure successful outcomes.Overseeing the Customer Satisfaction Survey process, including follow-ups and internal feedback loops.Coordinating responses to client inquiries and requests for information or assessments.

At NiCE, we don't just face challenges; we embrace them as opportunities for growth. We are bold, innovative, and dedicated to excellence. If you share our passion for setting high standards and surpassing them, we invite you to explore a career with us that promises to ignite your passion and ambition.What does this role entail?The Professional Services Engineer is a pivotal customer-facing role that involves delivering specialized knowledge and solutions regarding NiCE products and services. This includes the implementation, configuration, and optimization of solutions such as NiCE Engage, WFM, EEM, and other CXone digital offerings tailored specifically for enterprise contact centers. This position demands a blend of technical expertise and business acumen, involving direct collaboration with clients to assess their needs, provide consultative support, and deploy state-of-the-art solutions.How will you contribute to our success?Technical Implementation:Lead the installation and integration of NiCE software solutions, whether on-site or remotely, adhering to established methodologies and customer specifications.Collaborate closely with the implementation team to address any technical inquiries from project initiation through to the transition of the delivered solution to our support center.Ensure all elements of the technical architecture are effectively integrated and operational.Identify and resolve any design discrepancies encountered during the deployment of NiCE solutions.Assist clients and their vendors in meeting configuration requirements for all NiCE integration points within their environment.Provide expert guidance on the entire NiCE product suite and implementation methodologies.Conduct system tests to ensure performance and reliability.Document issues arising during implementation and liaise with support teams for resolution, escalating to management when necessary.Deliver comprehensive application overviews, technical support, and quality control throughout all project phases.Communicate customer feedback regarding technical enhancements and fixes with the R&D and product support teams.Project Management & Customer Engagement:Work alongside Project Managers to design and supervise comprehensive project rollouts.Contribute to the NiCE Knowledge Base by documenting lessons learned and resolutions.Ensure the seamless execution of projects to meet client expectations and company standards.

At NiCE, we embrace challenges without limits. We are ambitious innovators dedicated to excellence and success. If you share our passion and drive, we offer a transformative career opportunity that will ignite your potential.What does the role entail?NiCE is on the lookout for a talented Senior Site Reliability Engineer. In this role, you will support our diverse and complex enterprise software clients, working across applications, servers, SQL databases, and networks. Your exceptional problem-solving abilities will be critical as we scale our customer deployments. We seek someone who brings innovative ideas, a unique perspective, and enjoys collaborating with cross-functional teams to create practical solutions and enhance user experiences at every engagement.How will you contribute?Oversee the production environment by monitoring availability and adopting a comprehensive view of system health.Develop software and systems to manage platform infrastructure and applications effectively.Enhance the reliability, quality, and time-to-market of our software solutions.Assess and optimize system performance, keeping pace with customer needs while driving continuous improvement and innovation.Provide primary operational support and engineering for multiple extensive distributed software applications.Collect and analyze metrics from operating systems and applications to facilitate performance tuning and troubleshoot issues.Collaborate with development teams to enhance services through thorough testing and release processes.Engage in system design consulting, platform management, and capacity planning.Create sustainable systems and services through automation and improvements.Balance the pace of feature development with reliability while adhering to clearly defined service level objectives.

At Nice Ltd., we embrace challenges and strive to exceed our limits. Our ambition drives us to be game changers in the industry, and we are committed to winning with excellence. If you share our passion for innovation and excellence, we invite you to explore an extraordinary career opportunity that will ignite your professional journey.What does the role entail?As a Senior Automation Engineer Specialist, you will lead initiatives to enhance quality engineering through the development of scalable automation frameworks. You will implement an automation-first strategy throughout the software development life cycle (SDLC), collaborating closely with engineering, product, and DevOps teams to ensure high-quality releases. Your role will involve working with Professional Services, Cloud Operations, and Customer Success Management (CSM) teams to address customer issues based on priority.How will you contribute to our success?Define and implement QA strategies informed by risk assessments and production insights.Design and maintain robust automation frameworks using Python and Java.Enhance existing automation suites utilizing Robot Framework, Selenium, and Playwright.Promote shift-left testing methodologies across UI, API, and backend systems.Manage regression testing cycles and ensure the quality of releases.Integrate testing processes into CI/CD pipelines.Work collaboratively with Agile teams to provide quality metrics and insights.

At Nice, we break new ground and redefine what's possible. We are driven by ambition and innovation, striving to set the highest standards in our industry. If you're looking for a career that ignites your passion and challenges your limits, you've come to the right place.What does the role entail?We are in search of an accomplished and client-focused Financial Crime Compliance (FCC) Business Consultant to collaborate with the Director of Professional Services. Your mission will be to lead transformative engagements that deliver substantial outcomes within our Intelligence Driven Operations Services (IDOS). This position requires a blend of business analysis, FCC operational expertise, and client advisory, ensuring operational excellence in KYC, Transaction Monitoring, and Screening environments.Your impact will be significant:Facilitate workshops with clients to gather business requirements and define transformation goals.Map current and future processes for KYC, Transaction Monitoring, Screening, and Investigations.Conduct operational assessments aligning with technology implementations and service transitions.Enhance alert triage and investigation workflows for optimal efficiency.Develop improved operating models that boost efficiency, governance, and adherence to service level agreements (SLAs).Spot opportunities to integrate automation and AI for increased operational effectiveness and enhanced user experience.Champion user adoption initiatives and coordinate stakeholder alignment sessions.Create business requirements documents (BRDs), functional specifications, and other implementation artifacts.Collaborate with Product, Technology, and Delivery teams to ensure solutions meet operational needs.Identify operational risks, regulatory challenges, and control deficiencies.Provide expert guidance to senior client stakeholders.Create high-level reports and transformation roadmaps for executive review.Travel globally as required for workshops and client engagements.

At Nice Actimize, we continuously push boundaries. Our ambition drives us to innovate and excel. We set high standards and consistently surpass them. If you're passionate about making an impact, this is your chance to ignite your career with us.What’s this role about?As part of our mission at Actimize, we are dedicated to preventing financial crimes. We are developing an advanced Fin-Crime Investigation & Detection system that utilizes external data integrations and comprehensive insights. We are looking for a passionate and energetic individual to join our growing X-Sight Monitor Data Science and AI team as a Specialist Data Analyst (AML).Your Impact:Nice Actimize is the premier provider of financial crime, risk, and compliance solutions for financial institutions globally, consistently recognized as the leader in this field.We value the contributions of every employee, as they are vital to our success. To attract top talent from around the world, we provide a dynamic work environment, competitive pay, comprehensive benefits, and excellent career advancement opportunities. Join us to share, grow, and learn in a respected, fast-growing organization.This innovative SaaS platform empowers our clients, including some of the largest financial institutions worldwide, to develop solutions aimed at combating financial crime.Do you have what it takes?8–12 years of relevant experience, with a minimum of 3 years in Anti-Money Laundering.In-depth knowledge of financial crime regulations, compliance, and risk management, particularly in AML Detection.Proficient in SQL (knowledge of Python is a plus).Experience in Product Development or Product Management is advantageous.Familiarity with Cloud technologies is a plus.Act as a Subject Matter Expert (SME) to support product requirements and domain knowledge. Analyze data and deliver analytical features and logic for AML.Strong problem-solving and analytical skills.Excellent verbal and written communication abilities.Ability to engage effectively with both technical and non-technical stakeholders.

At NiCE, we embrace challenges and surpass our limits. Our ambition drives us to be game changers in our field, always competing to win. We set lofty standards and consistently exceed them. If you share this mindset, we can provide you with an inspiring career opportunity that will ignite your passion.What does the role entail?The Manager of Professional Services plays a crucial leadership role within our Customer Services Automation AI Center of Excellence. This position combines strategic oversight with hands-on engagement, requiring a leader capable of effectively managing and nurturing a team of professionals dedicated to delivering our CSA product suite. You will be instrumental in driving the delivery and optimization of NiCE CXone products and associated technologies across our diverse customer base. Strong matrix management skills are essential as you will collaborate closely with team members within the AI CoE and the broader organization to ensure successful customer outcomes.

At NiCE, we embrace challenges without limits. Our ambition drives us to be game changers in our industry, continually striving for excellence and surpassing expectations. If you share our passion for innovation and success, this could be the perfect career opportunity for you.What does the role entail?As a Senior Client Services Project Manager, you will play a pivotal role in guiding various projects and initiatives that align with our strategic objectives. Collaborating with cross-functional teams, you will ensure projects are executed successfully, delivered on schedule, and meet the highest quality standards.How will you contribute to our success?Oversee the complete delivery of multiple projects, ensuring alignment with project scope, timelines, and client expectations.Develop and maintain comprehensive project plans, schedules, and necessary documentation.Ensure effective communication with all stakeholders, including leadership.Monitor action items and foster accountability across teams.Identify potential risks, manage escalations, and mitigate issues with professionalism.Guide teams through all phases of project launch, deployment, and closure.Drive continuous improvement by identifying process gaps and opportunities for enhancement.Remain adaptable to shifting priorities in a dynamic work environment.