Senior Staff Project Lead, Customer Experience

hmgroup seeks a Senior Lead in Digital Experience & Development to join the New York team. This leadership position shapes the company’s digital presence and steers the development of user-centered digital solutions. Key responsibilities Mentor and guide a team of developers and designers Collaborate with stakeholders to ensure digital strategy meets business goals Manage projects from concept through launch Use established digital development methods to deliver practical solutions Requirements Proven experience leading digital teams Strong background in digital development and user experience Skilled at cross-departmental collaboration and project management This role offers the opportunity to influence hmgroup’s approach to digital experience and development at a senior level.

Join ServiceNow as a Digital Experience Lead and be at the forefront of transforming digital interactions within our global marketing team. In this pivotal role, you will harness your expertise to enhance user journeys across various platforms, driving engagement and optimizing customer experiences. Your strategic vision will shape our digital landscape, ensuring that our brand resonates authentically with our audiences.

Join ServiceNow as a Senior Manager of Digital Experience Strategy, where you will spearhead innovative digital initiatives aimed at enhancing user engagement and satisfaction. Your role will involve collaborating closely with cross-functional teams to define and execute a comprehensive digital strategy that aligns with our brand vision. You will leverage data-driven insights to optimize digital platforms and ensure a seamless customer experience across all digital touchpoints.

Peec AI, a Series A startup based in Berlin, develops analytics and intelligence tools for modern SEO and growth teams. As AI transforms online discovery, the company helps businesses track visibility, measure performance, and find ways to improve their organic reach across AI-driven search platforms. Role overview The Web Experience Lead will be based in New York City and take full ownership of the Peec AI website. This site is central to the company’s product and growth strategy. The role covers everything from site structure and user experience to messaging, design standards, and performance. The main objective is to communicate Peec AI’s value clearly and turn visitors into engaged users. What you will do Manage all aspects of the Peec AI website, including information architecture and daily updates Collaborate with Product, Marketing, Growth, and Design teams to improve user journeys and site flows Shape messaging and visual design to match the quality and ambition of Peec AI’s product Apply strong SEO practices to increase organic traffic Monitor site performance and pinpoint areas for enhancement Collaboration This position works closely with cross-functional teams to keep the website in sync with product changes and company objectives. Ongoing feedback with stakeholders ensures the content and user experience adapt as Peec AI grows.

Join our dynamic team as a Lead AEM Developer, where you will spearhead the design and implementation of innovative solutions using Adobe Experience Manager (AEM). Collaborate with cross-functional teams to create compelling digital experiences that engage and satisfy user needs.Your expertise in AEM will drive the development process, ensuring high-quality standards and best practices are adhered to throughout the project lifecycle.

Join Justworks as a Senior Developer Experience Engineer, where you will play a pivotal role in enhancing our developer experience, streamlining workflows, and fostering innovation. You will collaborate closely with cross-functional teams, ensuring developers have the tools and resources they need to thrive. Your expertise will directly impact the efficiency and satisfaction of our engineering teams.

Join ShopMy – Shaping the Future of Digital MarketingAt ShopMy, we are transforming the e-commerce landscape by constructing the infrastructure for human-led curation on a large scale.We empower brands to launch and expand impactful, performance-oriented creator programs while enabling influential creators to monetize their impact and collaborate directly with their favorite brands. Our operating system allows consumers to discover and purchase premier products through leading brands, trendsetting tastemakers, and genuine human curation.Having recently achieved unicorn status with a valuation of $1.5 billion, backed by esteemed investors such as Bessemer Venture Partners, Avenir Growth Capital, and Bain Capital Ventures, we invite you to help us redefine curated commerce at the nexus of technology, culture, and taste.About The Role:As we launch our NYC headquarters, we seek a highly organized and experienced Workplace Experience Lead to cultivate and maintain a welcoming and high-performing office environment for our expanding team.This pivotal role will influence the in-office experience for employees, visitors, and partners. You will manage daily office operations, including facilities coordination, vendor management, employee experience, and event planning. Collaborating closely with the People and Workplace Technology teams, you will ensure that the office operates smoothly, efficiently, and reflects ShopMy's culture and brand.This position is perfect for someone who excels in fast-paced, high-growth settings and takes pride in delivering exceptional in-person experiences.Your Impact on The Role:Oversee daily office operations for our NYC HQ, ensuring a seamless, inviting, and organized environment.Develop and implement the in-person employee experience strategy, acting as the primary driver of ShopMy's physical workplace presence.Manage office vendors (cleaning, maintenance, security, supplies, catering, etc.) and serve as the main point of contact.Supervise the stocking and organization of the kitchen, common areas, and office supplies.Coordinate badge access, security protocols, and visitor check-in processes in conjunction with Workplace Technology.Welcome guests, candidates, and partners, ensuring a premier in-office experience.Assist with onboarding logistics for new hires (workspace setup, supplies, coordination with IT for equipment and access).Collaborate with the People team to support internal events, team gatherings, and more.

Role overview The Senior Software Engineer II for Developer Experience at Carta will design and build tools and systems that support engineering teams. The focus is on making workflows more efficient and enabling teams to deliver high-quality products. What you will do Collaborate with cross-functional groups to identify and address challenges in developer workflows Develop and enhance tools that make software development more scalable and intuitive Use software engineering skills to create solutions that improve daily life for engineers Support systems that help Carta teams deliver products aligned with client needs Location This role is based in San Francisco, CA; Santa Clara, CA; or New York, NY.

Join our dynamic team as a Senior Frontend Developer and lead our frontend engineering efforts with your expertise in React. As a pivotal member of our compact development team, you will influence significant technical decisions while collaborating with fellow developers to create impactful products. If you have a passion for coding, API development, and tackling unique challenges, we encourage you to apply.Experience with Scrum methodologies and the ability to lead a small developer group will be highly valued.If you consider yourself an ‘uber developer’—a versatile individual with a broad skill set—your application will take priority. This role requires not only development capabilities but also software architecture insights, guiding junior developers, and conducting code reviews, mentoring, and training.Key Technologies:• JavaScript• React• Redux• NodeYour Responsibilities:• Build and maintain frontend architecture• Collaborate with backend engineers, product managers, and design teams to develop, test, and deploy code• Create innovative features for our users• Optimize web pages for maximum speed and performance• Address problems creatively and effectively• Facilitate architectural discussions and foster consensus among team members• Promote best practices, collaboration, and continuous improvement• Diagnose and rectify bugs and performance bottlenecks• Write automated tests to ensure high-quality product delivery• Mentor and develop your teammatesWhat You’ll Need:• Extensive experience with React or React Native in medium to large-scale applications• Proven experience in mentoring engineers and establishing team best practices• Proficiency in writing clean, well-tested TypeScript code• A commitment to collaboration, integrity, and team growth• Strong verbal and written communication skills.

Join ShopMy – Redefining the Future of Digital MarketingShopMy is at the forefront of transforming e-commerce by creating a robust infrastructure for human-led curation at scale.Our platform empowers brands to launch and expand high-impact, performance-focused creator programs while enabling top creators to monetize their influence and collaborate directly with the brands they cherish. With ShopMy, consumers can discover and purchase the finest products through esteemed brands, trendsetting tastemakers, and authentic human curation.Recently, ShopMy achieved unicorn status with a $1.5 billion valuation, supported by notable investors such as Bessemer Venture Partners, Avenir Growth Capital, and Bain Capital Ventures. If you are passionate about shaping the future of curated commerce at the crossroads of technology, culture, and aesthetics, we invite you to connect with us.About The Role:We are seeking a Senior Associate, Creator Experience to enhance and strategically expand our top-performing and high-potential creators. In this role, you will collaborate closely with leading digital talents, providing them with the resources, insights, and hands-on support necessary to maximize their success on ShopMy.This is a creator-centric position where you will deliver both personalized assistance and scalable guidance. You will manage a portfolio of creators, serve as a trusted advisor, and work cross-functionally with Product, Marketing, Client Strategy, and Data teams to ensure an outstanding experience while uncovering insights that fuel ShopMy's growth.Your Impact in This Role:Strategic Support: Collaborate with creators to implement best practices, uncover opportunities, and boost revenue on ShopMy.Performance Insights: Analyze creator performance data and provide tailored recommendations that drive accountability and growth.High-Touch Service: Address inquiries promptly, troubleshoot issues, and ensure creators receive consistent support throughout their journey.Cross-Functional Collaboration: Partner with internal teams to create seamless experiences and scalable support frameworks.You Are Energized By:Fostering relationships with top-tier creators and facilitating their successTranslating data into actionable growth strategiesQuickly resolving challenges to deliver exceptional serviceThriving in a dynamic environment where you can

About WhopWhop is an innovative financial technology company dedicated to empowering individuals and businesses by facilitating sustainable income streams. Our vision is to establish the largest internet marketplace, where users can create, connect, and transact seamlessly on a unified platform. With Whop, users can accept payments, launch new ventures, and interact with a vibrant community.Currently, Whop processes over $3 billion in annual payouts across 144 countries, with growth accelerating at an impressive rate of approximately 25% month over month.We have secured significant investments from renowned institutional investors, including Insight Partners, Bain Capital Ventures, A*, and Peter Thiel, alongside a recent strategic investment from Tether, the world's leading stablecoin company.Our team consists of passionate and driven young entrepreneurs, with over 75% having started their own businesses prior to joining Whop, including 53 former founders and 30 who scaled their ventures beyond $1 million in revenue. Our product leadership boasts expertise from top-tier firms such as Meta and Robinhood.To learn more about us, please visit whop.com.About the RoleAs a Developer Experience Engineer at Whop, you will play a crucial role in enhancing the engineering team's efficiency and productivity. Your focus will be on streamlining our development processes, improving reliability, reducing technical debt, and optimizing our tooling. We are looking for an individual who is passionate about empowering engineers to achieve 10x effectiveness.What You'll DoDevelop tools to swiftly establish local and remote development environments.Enhance and maintain our continuous integration and continuous deployment (CI/CD) systems.Create tools that support gradual rollouts and enable instant rollbacks.Design agentic engineering systems to accelerate development workflows.Establish dependable staging and testing environments.Collaborate with product teams to ensure smooth testing and debugging experiences.Identify and mitigate technical debt, continually finding ways to enhance team efficiency.What You NeedA minimum of 5 years of experience in a software development role.Proven ability to thrive in a dynamic startup environment with limited information.A strong desire to innovate and continually improve the product.Expertise in delivering fast, reliable software with a high attention to detail.

Join Sonsoft Inc. as a Senior Informatica Developer / Lead specializing in PWX and CDC technologies. In this role, you will lead a team of skilled developers, driving the design, development, and implementation of data integration solutions that meet our clients’ needs. You will leverage your expertise to guide best practices, optimize performance, and ensure the successful execution of projects.Your insights will play a crucial role in enhancing our data management strategies, fostering collaboration, and delivering high-quality results. If you are passionate about data integration and possess strong leadership skills, we invite you to apply.

Role overview The Senior Experience Strategist at RAPP in New York plays a key role in designing customer journeys that strengthen brand loyalty and encourage deeper user engagement. This position blends creative thinking with analytical insight to craft solutions that advance business objectives. What you will do Create strategies aimed at enhancing customer experiences and building stronger brand relationships Work closely with colleagues from various disciplines to transform insights into practical plans Study market trends and consumer behavior to guide strategic recommendations Make sure experience strategies support overall business goals

Jobgether is seeking a Digital Strategy Lead to shape and drive digital initiatives that align with the company’s growth goals. This fully remote role is open to candidates based in New York. Key responsibilities Collaborate with teams across the organization to design and implement digital strategies that connect with our audience and enhance Jobgether’s online presence. Study market trends and interpret data to guide digital decision-making and refine our approach. Location This is a remote position for candidates located in New York.

About the Role qodeworld is looking for an AEM Technical Lead based in New York, NY. This position focuses on designing and building Adobe Experience Manager (AEM) solutions. The role calls for hands-on technical leadership and a strong commitment to improving digital experiences for clients. What You Will Do Lead the development and rollout of AEM-based projects Work closely with teams across disciplines to ensure solutions meet client goals Maintain high standards for technical quality and user experience Location This role is based in New York, New York, United States.

Location: New York, NY (Hybrid: 3 days per week in the office) Role overview The Insight Operations & AI Enablement Lead joins the Global Insights & Strategy team within Gen Digital’s Global Marketing division. This role sits at the intersection of strategy, operations, and enablement. The focus is on building and scaling both operational and AI-driven frameworks for the Insights function, helping the team work more efficiently and prioritize high-impact insights and strategies. What you will do Drive the AI enablement agenda for the Insight team, identifying and implementing tools and processes that support smarter, faster decision-making. Manage core team operations, including budget oversight, supplier relationships, and coordination of regular team meetings. Oversee research operations, covering tools management, governance, compliance, and participant recruitment. Blend operational expertise with a technical mindset to support the team’s mission and service orientation. Work environment This position follows a hybrid work model, with three days each week in the New York office. The team values creative discussion, healthy debate, and continuous learning. Colleagues support one another and welcome diverse experiences and perspectives. About Gen Digital Gen Digital serves nearly 500 million users in over 150 countries through brands like Norton, Avast, LifeLock, and MoneyLion. The company focuses on cybersecurity, online privacy, identity protection, and financial wellness. Gen Digital encourages flexible work arrangements, offers competitive compensation, and supports employee well-being.

Role Overview MongoDB is hiring a Product Manager to focus on Developer Experience. This role centers on improving how developers interact with MongoDB products and tools, especially as AI shapes the way applications are built. The position is based in New York City, with options for in-person or flexible work arrangements. What You Will Do Engage directly with developers at every stage of their application journey, from early design and prototyping to maintaining enterprise-scale solutions. Identify opportunities to better support MongoDB's developer community and clients. Drive initiatives that help developers build faster and make sound design decisions using MongoDB. Refine and expand MongoDB’s suite of developer tools, including adapting them for AI-driven development. Enhance existing tools such as MongoDB Compass with AI features, explore the use of MongoDB’s MCP server, and research new AI technologies to improve the developer experience. Who We’re Looking For Experience with developer products and technologies. Comfort working in a rapidly changing development landscape, especially with AI-driven trends. Proactive, self-motivated, and collaborative approach. Strong interest in customer success and developer advocacy. Enjoys working in a collaborative environment and adapting to change. Location This position is based in New York City. In-person and flexible work options are available.

Agency Development Lead Philo is on the lookout for a passionate and experienced Agency Development Lead to bolster our expanding advertising team. In this role, you will play a crucial part in driving the remarkable growth in our advertising sales, aligning with our innovative programmatic-first sales strategy. Do you possess a background in selling digital video to leading advertisers and agency accounts through both programmatic and direct sales channels? Are you equipped with exceptional interpersonal skills, allowing you to effectively collaborate with a diverse array of clients? As a strategic thinker, can you identify sales opportunities and tailor your pitch to not only meet but exceed your objectives? Do you thrive in a dynamic, fast-paced environment where you can take ownership and initiative? If this resonates with you, we would love to connect! Your Responsibilities: Analyze market needs to create strategies that drive advertising revenue for Philo. Engage with Agencies and Brands in the field, utilizing a consultative approach to generate new business and nurture existing accounts. Manage your portfolio throughout its entire lifecycle, from prospecting and outreach to campaign execution and post-campaign analysis. Collaborate closely with ad operations and technology partners to facilitate campaign bookings and provide timely troubleshooting and reporting. Customize Philo's ad sales materials to meet the needs of specific clients. Maintain an updated database of existing and prospective business across direct and programmatic channels. Respond quickly to RFPs from advertisers and agencies. Work cross-functionally with Philo’s internal teams, including partnerships, ad operations, finance, and legal, to forge innovative advertising partnerships and share best practices. Act as the voice of advertisers within Philo, contributing insights that shape future advertising products. Stay abreast of the latest trends and innovations in CTV advertising. Your Qualifications: A minimum of 10 years of experience in selling TV, CTV, or digital video. Established connections with advertising agencies and brands, particularly with Publicis, Dentsu, and WPP. Familiarity with both direct and programmatic sales frameworks. Highly proactive with a strong drive to achieve personal and organizational objectives. A commitment to delivering top-tier, innovative CTV solutions for brands.

Join our dynamic team as a Lead User Experience (UX) Designer at Collabera Inc. in New York! We are seeking a creative and strategic thinker with a passion for enhancing user experiences. In this role, you will lead the design process, collaborate with cross-functional teams, and implement innovative solutions that enhance user satisfaction.