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Senior Staff Technical Solutions Account Manager

findhelpMadison, WI
On-site Full-time

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Experience Level

Senior

Qualifications

Proven experience in technical account management or a similar role. Strong problem-solving skills and the ability to communicate complex technical information clearly. Demonstrated passion for social care and improving the lives of individuals in need. Excellent project management skills with a history of successful implementations. Ability to work collaboratively in a cross-functional team environment.

About the job

Join us in revolutionizing social care connections.

At findhelp, our innovative platform offers a wide range of products and services designed to seamlessly connect individuals with essential resources. We empower users to track their progress and measure the impact of these connections efficiently. Our extensive social care network encompasses over half a million local, state, and national programs, ensuring support reaches every ZIP Code across the nation, from rural communities to bustling cities.
Headquartered in Austin, Texas, findhelp has been at the forefront of facilitating connections between healthcare, government, education, and other organizations to ensure individuals access the social care resources they need, all while prioritizing privacy and security since 2010.

As a mission-driven organization, we are dedicated to making a positive difference by connecting those in need with the appropriate programs in a respectful and accessible manner. Our proprietary technology empowers millions of individuals to discover food, healthcare, housing, and employment resources in their local areas.

Position Overview: The Research & Development Department comprises various disciplines, including software and database engineering, quality assurance, and technical implementation. This team is responsible for designing and developing product features, resolving platform issues, conducting technical analyses, ensuring successful installations, maintaining platform health, and creating automation tools to enhance efficient and reliable software development processes. R&D collaborates closely with teams across the organization to further findhelp's mission of connecting individuals in need with suitable programs.

As a Senior Staff Technical Solutions Account Manager, you will play a crucial role in our growing network of customers and partners dedicated to supporting individuals in need across the United States. Your primary focus will be to drive customer success through effective technical solutions, providing exemplary support, and managing the implementation of our technical capabilities. As an internal subject matter expert, you will liaise across various teams, ensuring our clients receive the highest level of service while fostering a passion for social care.

About findhelp

Findhelp is committed to changing the landscape of social care connections through a comprehensive platform that simplifies access to essential resources. With a robust network serving every ZIP Code in the U. S., we empower individuals and organizations to make meaningful connections with dignity and ease.

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