Senior Strategy & Operations Analyst

KaseyaBangalore, India

On-site Full-time

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Experience Level

Senior

Qualifications

Required Skills & Experience5+ years in Strategy, Analytics, Operations, Consulting, or a related field. Proficient in executive communication, with the ability to convey complex concepts succinctly. Strong analytical capabilities with experience in data-driven decision-making. Proven experience in developing and utilizing operational metrics and KPIs. Ability to work collaboratively across diverse teams and functions. Excellent problem-solving skills and a proactive approach to challenges.

About the job

Kaseya^® stands at the forefront of IT infrastructure and security management solutions, catering to Managed Service Providers (MSPs) and internal IT organizations globally, all powered by AI technology. Our cutting-edge solutions empower organizations to efficiently manage and secure their IT environments, fostering long-term business success. Backed by Insight Venture Partners (www.insightpartners.com), a premier global private equity firm specializing in transformative technology investments, Kaseya has consistently achieved impressive double-digit growth over the years.

Established in 2000, Kaseya proudly serves clients across more than 20 countries and manages over 15 million endpoints worldwide. For deeper insights into our company and our award-winning solutions, visit www. Kaseya.com and explore our unique company culture.

At Kaseya, we pride ourselves on our transparency and clear expectations. Our team members are driven by a shared commitment to exceed customer expectations.

Role Overview

The Senior Strategy & Operations Analyst is integral in shaping the strategic direction and performance of Kaseya’s Support & Customer Success organizations. This role requires a blend of analytical expertise, strategic insight, and executive-level communication skills. The ideal candidate is data-driven, thrives in independent work settings, and excels at distilling insights and recommendations for senior leadership.

Key Responsibilities

Conduct detailed analytical assessments and strategic initiatives that guide decisions made by Customer Success leadership.
Create KPI frameworks, forecasting models, and operational dashboards.
Develop presentations and narratives suitable for SVP and C-level audiences.
Collaborate with cross-functional teams (Finance, Sales Ops, Product, Support, etc.) to ensure strategic alignment.
Manage components of the team’s operational rhythms: quarterly business reviews (QBRs), weekly KPI tracking, and governance processes.
Assist in team transformation initiatives, including process redesign and program implementation.
Maintain a comprehensive understanding of customer lifecycle processes, segmentation, health models, and Customer Success motions.

About Kaseya

Kaseya is a global leader in IT management solutions, offering innovative technologies that empower organizations to manage and secure their IT infrastructure effectively. Our commitment to excellence and customer satisfaction has made us a trusted partner for IT professionals worldwide.

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