Senior Support Engineer - Dublin

Role Overview Version1 is hiring an AI Engineer in Dublin to support projects across the public sector and utilities. This position suits mid-senior professionals with a strong interest in artificial intelligence and its use to improve public services.

Join Version1 as a Data Architect, where you will play a pivotal role in designing and implementing robust data solutions that drive business intelligence and analytics. You will collaborate with cross-functional teams to ensure data integrity and optimize data flow across various platforms. Your expertise in data modeling, ETL processes, and database design will be crucial in transforming our data landscape.

Join our dynamic team at Version1 as an Angular Frontend Developer. In this role, you will be responsible for creating innovative and user-friendly web applications using Angular. You will collaborate closely with cross-functional teams to deliver high-quality software solutions that meet our clients' needs in the public sector and utilities domain.

Version1 seeks a Senior Oracle PPM Cloud Functional Consultant for a contract role based in Dublin or Cork. This position centers on helping clients strengthen their project portfolio management using Oracle PPM Cloud. Key responsibilities Engage with clients to gather and clarify project portfolio management needs Work with cross-functional teams to design and deliver Oracle PPM Cloud solutions Assist clients during implementation and ongoing optimization of Oracle PPM Cloud Location Dublin or Cork Contract type Contractor

About the TeamAt OpenAI, our User Operations team is dedicated to guiding customers through their journey of adopting AI technologies, ensuring their experience with our products is nothing short of outstanding. We are pioneering the first post-AGI support team, tackling intricate challenges, offering technical expertise, and helping customers unlock the full potential of our offerings. Collaborating closely with Sales, Technical Success, Product, and Engineering teams, we strive to provide an unparalleled customer experience at scale. Our clientele ranges from emerging startups to established global corporations, representing a rich diversity of backgrounds and needs.About the RoleWe are seeking passionate and experienced individuals to join us in addressing the most challenging issues our customers face while helping to shape our post-AGI support team. In this role, you'll engage directly with customers via support tickets and Slack, troubleshooting complex and often undefined technical challenges while setting a positive example for your peers. You will collaborate with cross-functional teams to drive initiatives that minimize bugs, enhance features, and develop systems that elevate our customer experience. Your contributions will help us achieve industry-leading response times and service levels while fortifying our internal customer feedback processes in an ever-evolving landscape. You will play a crucial role in scaling our support organization by refining operational processes and leveraging our technology to develop the next evolution of support in the AI realm. If you thrive in a dynamic environment that values impact, teamwork, and rapid problem-solving, you may be the ideal candidate for our team.We embrace a hybrid work model, requiring three days in the office each week, and provide relocation assistance for new hires.Your Responsibilities Include:Directly engage with customers to solve their most complex issues and provide guidance and education on our platforms.Become a leading expert on all things related to OpenAI products, even in areas where our AI may not have definitive answers.Serve as a critical support layer before escalating issues to our core Product and Engineering teams, collaborating with them to resolve challenges effectively.Utilize scripting and emerging AI capabilities to streamline processes and enhance outcomes.

About SeapointSeapoint is revolutionizing financial management for European startups and scale-ups. We offer an AI-driven business account that consolidates payroll, expenses, invoice payments, and reporting into a single platform, simplifying financial operations.Founded by Sean Mullaney, former European CIO at Stripe, alongside a talented team of alumni from Stripe, Wise, Wayflyer, Nubank, and Tide, we recently secured $3M in pre-seed funding from Frontline Ventures. After nine months of dedicated development, we are now in private beta, collaborating with numerous VC-backed startups who are gaining unprecedented visibility into their financial landscapes.Our mission is clear: to bridge the gap for European startups caught between the limitations of neobanks and the complexities of traditional banking. By automating the tedious aspects of finance through AI, we empower founders to focus on what truly matters—the growth of their businesses.Discover more about our innovative solutions here.About the RoleWe are seeking an experienced AI Software Engineer to take ownership of and enhance the intelligent systems that fuel our financial platform. You will directly influence how founders manage their finances by developing AI features that enrich transaction data, automate invoice matching, and provide insightful reporting and forecasting.Key ResponsibilitiesVendor Enrichment Pipeline: Enhance our existing system that aggregates bank transactions from various sources (open banking, accounting software, email invoices) and enriches them with vendor details. This role includes improving search accuracy, normalization logic, and data integration.Invoice Management Automation: Expand the AI capabilities behind our bill payment product, which scans invoices and matches them to transactions. There is significant potential for enhancements in risk assessment, beneficiary creation, and payment automation.AI Evaluation Infrastructure: Advance our evaluation framework by utilizing a dedicated environment to test AI prompts and agents. Implement industry best practices for accurately measuring AI system performance.Feature Development: Spearhead technical discovery for AI-driven functionalities across reporting, forecasting, and other essential areas. Propose and scope innovative capabilities that enrich the financial experience for business owners, steering us towards agent-based systems.

About Our TeamAt OpenAI, our Forward Deployed Engineering team collaborates with clients to transform groundbreaking research into practical production systems. We thrive at the crossroads of customer engagement and foundational platform advancement.About the RoleAs a Forward Deployed Engineer (FDE), you will spearhead intricate end-to-end deployments of cutting-edge models in partnership with our most pivotal clients. You will take ownership of the entire process, from discovery and technical scoping to system design, implementation, and production launch, working closely with customer engineering and domain experts.Your success will be measured by the adoption of production systems, the tangible impact on workflows, and feedback-driven evaluations that influence product and model trajectories. Collaboration is key, as you will interact regularly with our Product, Research, Partnerships, GRC, Security, and GTM teams.This position is based in Dublin, with a hybrid work model requiring three days in the office each week. We provide relocation assistance, and travel may be necessary up to 50% of the time.Key ResponsibilitiesLead technical delivery across various deployments from initial prototype to robust production.Develop full-stack systems that not only provide customer value but also enhance our learning processes.Integrate deeply with customer teams, grasp their requirements, and facilitate the adoption of your solutions.Define project scope, sequence deliveries efficiently, and proactively eliminate barriers.Balance trade-offs between project scope, speed, and quality; adjust plans to ensure timely delivery.Contribute directly to coding when necessary to ensure progress and clarity.Document effective working patterns in tools, playbooks, or reusable components for team use.Provide field feedback that aids Research and Product in understanding model performance and areas for improvement.Maintain team momentum through clear communication and follow-through.Ideal Candidate ProfilePossess 5+ years of engineering or technical deployment experience, including customer-facing roles.Demonstrated ability to scope and deliver complex systems in dynamic or unclear environments.Proficient in writing and reviewing production-grade code across frontend and backend, particularly in Python, JavaScript, and other relevant technologies.

Intercom is a pioneering AI Customer Service company dedicated to empowering businesses in delivering exceptional customer experiences.Our AI agent, Fin, stands as the most sophisticated customer service AI available, enabling businesses to provide always-on, flawless customer service, thereby enhancing customer experiences significantly. Fin can also integrate with our Helpdesk to form a comprehensive solution known as the Intercom Customer Service Suite, which offers AI-enhanced support for intricate or high-touch queries requiring human intervention.Established in 2011 and trusted by nearly 30,000 businesses worldwide, Intercom is redefining the benchmarks for customer service. Guided by our core values, we consistently push boundaries, develop with speed and vigor, and deliver outstanding value to our clientele.What’s the opportunity?At Intercom, you'll take on the role of a Product Engineer, addressing genuine customer challenges through the astute and efficient application of your technical expertise and tools. You will be an integral part of one of our multidisciplinary product teams, collaborating closely with designers, product managers, researchers, and data analysts to develop both back-end and front-end systems.We are currently navigating a variety of exciting scaling challenges and are building a robust platform where your skillset can be applied to diverse areas such as developing a stunning messenger composer, rule matching, deliverability, security, application availability, and machine learning, among others.What will I be doing?As a seasoned engineer, you will:Develop technical plans and contribute to our architectural framework as we scale our products to cater to tens of millions of users daily.Write Ruby code that integrates numerous AWS, infrastructure, platform, and SaaS technologies that form the backbone of Intercom’s backend infrastructure.Deploy a change to production on your very first day and roll out a feature within your first week.

Are you a passionate Java Developer seeking a dynamic work environment? Join Version 1, where we harness innovative solutions to drive public sector and utilities projects across Ireland. As a key member of our technology team, you will design, develop, and implement cutting-edge applications that enhance service delivery.In this role, you will collaborate with cross-functional teams to understand requirements and translate them into technical specifications. Your expertise in Java will be crucial in building scalable, reliable, and efficient systems that meet the needs of our clients.

Onsite rotational role in Dublin, ROI.Full-time position with working hours from 08:00 to 18:00, excluding ROI Bank Holidays. You will cover early and late support hours as per the local rota. When not on the customer site, you may work from home or the Version 1 office.Department: ASPIRE Managed Services.Practice: Services Reliability Group.Role Overview:Join our ASPIRE Global Service Centre, the nucleus of our Service Management operations. Beyond a conventional Service Desk, we serve as the definitive authority and shared service delivery hub, managing all operational workflows, processes, and tools. Our commitment to integrating AI, ongoing improvement, and business innovation defines everything we do at Version 1. With a focus on enhancing self-service and automation, we leverage the powerful digital capabilities of ServiceNow ITSM to ensure a superior experience for our customers.We seek a dedicated and skilled Onsite Support Analyst based in Dublin, Republic of Ireland. In this position, you will be the primary point of contact for local technical support at our customer sites. Your role will involve delivering swift and professional assistance to address IT-related issues, empowering your colleagues and customers to maintain productivity and meet their objectives. With an emphasis on exceptional customer service, you will utilize your technical knowledge to ensure a reliable IT infrastructure. Whether you are resolving first-level issues, escalating complex challenges, or conducting maintenance tasks, your commitment to maintaining an efficient IT environment will be paramount.The ideal candidate will be instrumental in addressing advanced technical issues, particularly in Microsoft 365 and Windows operating systems while demonstrating proficiency in security practices (e.g., MFA), MacOS, mobile device management, and remote support tools. This position demands outstanding problem-solving skills, onsite presence, and a strong sense of customer empathy to handle escalations calmly and professionally.Key Responsibilities:Act as the initial point of contact for technical support via phone, email, or chat.Log and manage incidents, service requests, and inquiries within ServiceNow ITSM or customer systems.Conduct initial triage, diagnosis, and troubleshooting for IT issues, encompassing hardware, software, audio-visual, and network problems.Ensure timely resolution of incidents in accordance with Service Level Agreements (SLAs).Maintain accurate documentation of incidents, resolutions, and troubleshooting steps.Contribute to the development and upkeep of the IT knowledge base.Deliver outstanding customer service and cultivate strong relationships with colleagues and clients.

At Gong, we harness the transformative power of AI to revolutionize how revenue teams achieve success. The Gong Revenue AI Operating System consolidates data, insights, and workflows into a unified, trusted platform that observes, guides, and collaborates with the world's most successful revenue teams. With the Gong Revenue Graph at its core, our AI-driven intelligence, specialized agents, and trusted applications empower over 5,000 companies globally to gain profound insights into their teams and customers, automate essential sales workflows, and secure more deals with reduced effort. To learn more, visit www.gong.io.Joining Gong means becoming part of a company founded on innovation, ambitious objectives, and a passionate workforce. We are at the forefront of shaping the future of revenue intelligence, and we seek individuals who are enthusiastic about building what comes next. You’ll collaborate with a team that dreams big, moves rapidly, and places high value on craftsmanship and camaraderie. Transparency and trust are the cornerstones of our operations, and every team member has the opportunity to make a significant impact. If you aspire to grow, stretch, and engage in work that truly matters, Gong is the perfect environment for you to excel in your career.Position Overview:We are looking for a driven Engineering Manager to lead the development of our Communications Capture team, a newly established group within our Dublin R&D hub. The Comms Capture team is pivotal to Gong's core data—responsible for the data pipeline that captures customer interactions from various external communication systems such as emails, calendars, phone/web conferencing calls, and texts. These online pipelines serve all of the company’s customers and lay the groundwork for a wide array of Gong’s products, impacting thousands and turning Gong users into enthusiastic advocates of our offerings.As the Engineering Manager, your responsibilities will include:Leading and expanding a dynamic team of backend and frontend engineers.Overseeing engineering projects from inception to completion, ensuring timely delivery and adherence to quality standards.Working closely with Product Managers to shape the team’s roadmap, balancing product objectives with technical feasibility.

About the TeamAt OpenAI, our Forward Deployed Engineering team collaborates with clients to transform groundbreaking research into impactful production systems. We operate at the nexus of client delivery and core platform innovation.About the RoleWe are seeking customer-centric software engineers passionate about developing tailored solutions that harness OpenAI’s APIs to address real-world challenges. As a Forward Deployed Software Engineer (FDSWE), you will engage with both our customers and OpenAI’s engineering teams to architect and deploy scalable solutions that tackle their most complex issues. You will design effective abstractions to enhance our delivery speed and quality across all Forward Deployed interactions.In this role, you will work closely with Sales, Solutions Engineering, Solutions Architects, and Customer Success Managers dedicated to the same accounts. Additionally, you will collaborate with our Research and Applied Product Engineering teams to relay valuable customer insights.This position is based in Dublin, utilizing a hybrid work model of three days in the office weekly. Relocation assistance is available, and travel may be required up to 50%.Your Responsibilities Will Include:Engaging closely with key customers to thoroughly understand their business needs and technical specifications.Designing and developing comprehensive full-stack solutions using an iterative, experimentation-driven methodology.Drafting detailed scopes of work and project timelines for both proof-of-concept and full-scale implementations.Acting as a technical expert and trusted advisor, working hands-on with customer technical teams to drive projects to fruition.Collaborating with Product, Research, and Applied teams to ensure exceptional customer experiences, successful project completions, and constructive product feedback.Contributing to internal knowledge repositories, codifying best practices and sharing insights from customer engagements to enhance the Forward Deployed Engineering function.You Will Excel in This Role If You Have:A minimum of 7 years of full-stack engineering experience (excluding internships) in tech-centric roles, with customer-facing experience being highly advantageous.Proficiency in programming languages and frameworks relevant to full-stack development.A strong understanding of software architecture, design patterns, and best practices for scalable applications.Excellent problem-solving skills and the ability to think critically in complex situations.Outstanding communication skills, with the ability to convey technical concepts to non-technical stakeholders.

Version 1 is seeking a Senior Java Developer in Dublin to design, build, and maintain applications for clients in the Public Sector and Utilities. This role involves hands-on development as well as shaping the technical direction of key projects. What you will do Create and maintain Java applications tailored to client requirements Collaborate with a team of skilled developers Apply best practices in coding and application architecture Influence project direction and technical decisions Impact Your work will help deliver reliable, high-quality solutions that improve efficiency for public sector and utility organizations. The team values input from experienced developers who care about strong engineering standards and practical results.

Join Intercom, the leading AI Customer Service company, dedicated to empowering businesses in providing exceptional customer experiences.Our cutting-edge AI agent, Fin, stands as the most sophisticated customer service AI in the industry, enabling businesses to offer seamless, around-the-clock customer support. When paired with our Helpdesk, it forms the comprehensive Intercom Customer Service Suite, designed to address complex queries that necessitate human intervention.Founded in 2011 and relied upon by nearly 30,000 businesses globally, Intercom is pioneering new benchmarks in customer service. Our core values drive us to push boundaries, innovate with urgency, and deliver unparalleled value to our clients.What’s the Opportunity?The Security Engineering Group at Intercom is pivotal in ensuring the secure delivery of software from our R&D teams. As the Engineering Manager for the Application Security team, you'll join our globally distributed Information Security group, safeguarding the security and trust of Intercom for over 25,000 businesses by setting high security standards for our products.Your ResponsibilitiesIn your role as Engineering Manager of a diverse security engineering team, you will:Oversee security across Intercom’s Software Development Lifecycle, implementing security controls to empower our engineering teams to operate rapidly while ensuring a secure application environment.Lead security assessments for product features, collaborating with engineering teams to identify and mitigate security vulnerabilities.Manage product security features, assisting our customers in maintaining a robust security stance while using the Intercom platform.Handle security incidents at Intercom, spearheading investigations and implementing improvements to minimize the risk of recurrence.Collaborate with key stakeholders across Infosec and engineering to define and execute our security vision, strategy, and roadmap for the Intercom product.Lead a globally distributed team of product and security engineers, fostering a collaborative culture that drives high productivity, performance, and reliability.Contribute to shaping and evolving our engineering culture through our organizational programs.Required SkillsWe recognize that these lists can sometimes seem daunting, but we value diverse experiences and backgrounds. If you’re passionate about security and ready to lead a team in a dynamic environment, we encourage you to apply!

Role Overview Version 1 is seeking an AI Technical Lead or Senior Developer with a focus on DevOps and MLOps. This position is based in Dublin. The role centers on driving AI projects, strengthening cloud infrastructure, and improving machine learning operations. What You Will Do Lead AI initiatives from concept to delivery Work closely with teams across disciplines to build and refine solutions Enhance and maintain cloud infrastructure supporting AI and machine learning workloads Optimize MLOps processes to ensure reliable deployment and monitoring of models Who You’ll Work With Collaborate with colleagues from multiple teams to deliver technology solutions for public sector and utilities clients.

At Intercom, we are revolutionizing customer service with our AI-driven platform, dedicated to empowering businesses to deliver outstanding customer experiences.Our flagship AI agent, Fin, represents the pinnacle of customer service innovation, enabling companies to provide 24/7, top-notch support that enhances customer interactions. Integrated with our Helpdesk, the Intercom Customer Service Suite is designed to tackle complex queries requiring human intervention, ensuring seamless service.Since our inception in 2011, we have gained the trust of nearly 30,000 businesses globally, setting new benchmarks for excellence in customer service. Our commitment to our core values drives us to break new ground, innovate rapidly, and create unmatched value for our clients.What’s the opportunity?As a Senior Software Engineer at Intercom, you will tackle real-world customer challenges through the strategic and efficient application of your technical expertise. You will join a multidisciplinary product team, collaborating closely with designers, product managers, researchers, and data analysts to build robust backend and frontend systems.With exciting scaling challenges ahead, you will have the opportunity to leverage your skills in areas like enhancing our messenger composer, improving rule matching, ensuring app security, optimizing deliverability, and implementing machine learning solutions.

Crusoe is on a mission to revolutionize the way we access and utilize energy and intelligence. We are building the infrastructure that empowers a future where ambitious AI-driven projects can thrive without compromising on scale, speed, or sustainability.Join us at Crusoe and be part of the AI revolution through sustainable technology. Here, you will spearhead significant innovations, create a lasting impact, and collaborate with a team committed to delivering responsible and transformative cloud infrastructure.About This Role:As a Site Reliability Engineer (SRE) at Crusoe, you will be integral in maintaining the reliability and performance of our cutting-edge infrastructure. Our SRE team focuses on identifying, analyzing, and mitigating issues to uphold high Service Level Agreements (SLAs) through effective Service Level Indicators (SLIs) and Service Level Objectives (SLOs). By automating processes and proactively addressing potential problems, you will help ensure that our systems run seamlessly, advising engineering teams on best practices for resilient coding. Your role will involve anticipating issues before they affect our customers, conducting comprehensive post-mortems, and promoting continuous improvement to uphold the highest reliability standards for Crusoe's AI platform. The ideal candidate possesses a solid foundation in SRE practices, distributed systems, networking, and Linux, along with a passion for automation and problem-solving. This is a full-time position.What You’ll Be Working On:Automation and Tool Development: Streamline routine processes and enhance Crusoe’s internal infrastructure platform, allowing software teams to operate effectively without needing in-depth knowledge of the operating system, hardware, or network.Collaboration and Planning: Engage in daily stand-up meetings with the team to review projects, recent incidents, and daily priorities. Collaborate on strategies for launching new data centers or upgrading existing ones. Work closely with software engineers to ensure the adoption of resilient coding practices and review modifications prior to deployment.System Monitoring and Alerting: Analyze overnight alerts and performance metrics to guarantee optimal system operation. Evaluate system logs and develop innovative tools to enhance our monitoring capabilities.Incident Response and Problem Solving: Participate in incident response simulations, post-mortems, and root cause analysis sessions to extract valuable lessons from past issues.

About KotaKota is revolutionizing the accessibility of insurance and retirement benefits, akin to the convenience of modern software. Our innovative offerings include the Kota Platform, the world’s first fully integrated benefits platform, and Kota Embed, which provides embedded insurance and retirement solutions for various platforms. Our mission is to make benefits and insurance more accessible and enjoyable for today’s workforce.Founded in 2022, Kota has successfully raised over €20 million from leading European tech investors such as Eurazeo, EQT Ventures, Northzone, Frontline, and notable angel investors like Romain Huet (formerly of Stripe, now OpenAI) and David Clarke (formerly of Workday). Our investors have previously supported illustrious companies including Spotify, Airbnb, Klarna, Truelayer, Snapchat, Workday, Personio, Workvivo, Pointy, Workable, and Wayflyer.About the TeamAs a member of Kota’s Forward Deployed Engineering team, you will collaborate directly with our customers, such as global payroll providers and HR platforms, to facilitate the integration of our APIs and SDKs through personalized support and insightful guidance. Our aim is to simplify complexities, enabling platforms to focus on delivering attractive benefits without the burden of outdated systems.The RoleIn the position of Forward Deployed Engineer (FDE) at Kota, you will be at the crossroads of engineering, product development, and customer success. You will engage with clients to design and implement solutions that maximize the value derived from Kota’s developer offerings. Unlike conventional engineering roles, this position emphasizes customer interaction and hands-on involvement. You will produce production-quality code, counsel partners on best practices, and influence our product roadmap through real-world integration feedback. This role is ideal for those looking to apply their technical expertise in a high-impact, customer-centric setting while transforming global benefits delivery.What You’ll DoCollaborate with customer engineering teams to integrate Kota’s SDKs and APIs into their platforms.Convert customer requirements into scalable, production-ready solutions.Enhance Kota’s product offerings by developing internal tools, writing reusable code, and identifying areas for API and SDK improvements.Work alongside Product, Engineering, and Customer Success teams to ensure successful deployments.Serve as the technical advocate for customers, shaping feedback into actionable insights for our product development.

At Intercom, we are pioneering AI-driven customer service solutions that empower businesses to deliver exceptional customer experiences.Our flagship AI agent, Fin, represents the cutting edge of customer service technology, enabling businesses to provide continuous, high-quality service that significantly enhances customer satisfaction. When paired with our Helpdesk, Fin evolves into the Intercom Customer Service Suite, offering AI-enhanced support for complex inquiries that necessitate human intervention.Founded in 2011, Intercom is trusted by nearly 30,000 global companies and is reshaping the standard for customer service through our relentless commitment to innovation, speed, and delivering outstanding value to our clients.What is the opportunity?Join our AI Group at Intercom, where we define and develop new machine learning functionalities, investigate the latest algorithms and technologies, and quickly prototype solutions to provide to our customers.Our highly focused product team, comprising over 50 ML scientists, engineers, designers, and researchers, collaborates closely with various departments across the organization. We prioritize rapid production cycles, often transitioning from successful offline tests to beta releases in just weeks.We continuously run experiments to assess the effectiveness of our AI features by employing both frequentist and Bayesian methodologies. We create dashboards to monitor outcomes and engage in detailed analysis of user interactions to uncover complex patterns. Working with stochastic AI products, we navigate intricate effects to drive improvements.We are seeking a passionate Analytics Engineer to become a vital part of our AI Group, assisting us in achieving these ambitious objectives.What will I be doing?Data Platform Development: Design, implement, and oversee scalable data pipelines and ETL processes to establish a robust, analytics-ready data platform.Cross-functional Collaboration: Collaborate with AI analysts, ML scientists, engineers, and business teams to understand data requirements and ensure reliable and user-friendly data solutions.Data Strategy & Governance: Spearhead initiatives in data model development, data quality stewardship, warehouse management, and production support for essential workflows.Advanced Analytics & Insights: Conduct in-depth data analyses and develop custom models to inform strategic business decisions and performance metrics.Automation & Optimization: Enhance data collection and reporting processes through automation and optimization techniques.