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Senior Technical Operations Engineer, Customer Success (Starlink)

SpaceXBastrop, TX
On-site Full-time

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Experience Level

Senior

Qualifications

BASIC QUALIFICATIONS:Bachelor’s degree in engineering or a related field.4+ years of professional experience in venture capital, management consulting, or operations/product management within a technology company. PREFERRED SKILLS & EXPERIENCE:A willingness to deeply engage with technical topics and data analytics. A proven ability to navigate ambiguous problem spaces and drive positive outcomes. Expertise in analyzing complex technical subjects. Experience with data analysis using Python, SQL, R, or similar programming languages. Self-motivated with strong energy and effective communication skills across both business and technical domains. Outstanding verbal and written communication abilities. Capability to apply first principles thinking to business challenges. Familiarity with the software development life-cycle and release processes.

About the job

At SpaceX, we believe that a future where humanity explores the stars is far more exhilarating than one where we remain Earth-bound. Currently, we are developing innovative technologies to make this vision a reality, with the ultimate aim of establishing human life on Mars.

SENIOR TECHNICAL OPERATIONS ENGINEER, CUSTOMER SUCCESS (STARLINK)

As part of one of our most ambitious projects, the Starlink satellite constellation, we are committed to delivering reliable, high-speed internet access globally. SpaceX seeks a motivated and skilled operator who can help shape our customer experience and product strategy while bringing that vision to fruition. This role offers the opportunity to apply strong business acumen, technical expertise, and exceptional execution skills to redefine broadband access worldwide.

KEY RESPONSIBILITIES:

  • Analyze and enhance core user metrics, including Net Promoter Score, Customer Contact Ratio, Cancellation Ratio, and Customer Satisfaction Score.
  • Collaborate across departments to identify, prioritize, and resolve the root causes of poor user experiences, ensuring feedback mechanisms are in place to prevent recurrence.
  • Develop, automate, or optimize processes for addressing both structural and emerging issues.
  • Act as the product manager/project owner for feature launches and software automation initiatives.

About SpaceX

At SpaceX, we are on a mission to revolutionize space technology, with the ultimate goal of enabling human life on Mars. Our Starlink project is a testament to our commitment to providing global internet access, enhancing connectivity for millions worldwide.

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