Senior Technical Program Manager - Coupang Pay

Please ensure you complete the attached Internal Transfer Request Form and submit it promptly.Note: Applications must be submitted using your Coupang email account.This role focuses on enhancing our inbound processes by identifying and resolving errors efficiently, contributing to the overall operational excellence of Rocket Growth.

직무 소개Rocket Growth 프로그램은 셀러들이 쿠팡의 로켓배송 및 풀필먼트 네트워크를 활용하여 고객에게 더 빠르고 안정적인 서비스를 제공하고 비즈니스를 성장시킬 수 있도록 지원합니다. 로켓 배지를 획득한 셀러는 판매 속도를 높이고, 고객은 로켓배송과 Wow 멤버십 혜택(무료배송 및 무료반품)을 누릴 수 있습니다.Inbound팀은 Rocket Growth 조직의 물류 입고 정책 및 프로세스를 수립하고 발전시키며, 입고 비용과 소요기간을 지속적으로 개선하여 전반적인 셀러의 입고 경험을 향상시키는 데 중점을 두고 있습니다.

Company OverviewCoupang exists to create customer delight. When customers ask, "How did I live without Coupang?" we know our mission is fulfilled. With a singular focus on making shopping, dining, and everyday life effortless for our customers, Coupang is driving innovation across the multi-billion dollar commerce industry. As one of the fastest-growing retail companies, Coupang has established a unique position in the domestic commerce landscape, earning the trust of our customers.Coupang proudly considers itself a global publicly traded company rooted in startup culture. This mindset helps us maintain the agility we had at our founding, constantly launching new services and expanding our business. Every employee is empowered with an entrepreneurial spirit and the opportunity to drive new innovations and initiatives. The boldness to dive into work and achieve results is at the core of how we operate. At Coupang, you will witness daily growth for yourself, your colleagues, your team, and the entire company.Every employee at Coupang is genuinely committed to our mission of shaping the future of commerce. We solve customer challenges, challenge traditional norms, and push the boundaries of what's possible. If you seek an amazing work experience in a hyper-connected world with high availability and cutting-edge technology, join Coupang now.

We invite you to apply for the position of Product Manager for Rocket Growth (Consumables) at Coupang. To proceed, please ensure you complete and submit the attached ‘Internal Transfer Request Form’.It is mandatory that applications are submitted using your Coupang email account.We look forward to your application and to possibly welcoming you to our dynamic team!

About Coupang Coupang is a global e-commerce company headquartered in Seoul, South Korea. Our mission centers on making shopping, dining, and daily living simpler for customers. As a publicly listed company with startup roots, we continue to grow quickly in the domestic commerce market, earning customer trust through reliable service and innovation. We encourage employees to act with an entrepreneurial mindset, take initiative, and drive new ideas forward. This culture of agility and bold decision-making supports both individual and company-wide growth. Every team member plays a part in shaping the future of commerce by tackling challenges and finding better ways to serve customers. Role Overview: Product Planning Manager, Rocket Delivery (Stationery) The Product Planning Manager for Rocket Delivery (Stationery) will join Coupang's Retail team, which is responsible for growing the Rocket Delivery business. This role focuses on designing category strategies and building revenue structures for the stationery segment, helping set new benchmarks in distribution. Senior professionals who thrive on data-driven decisions and customer-focused strategies will find opportunities to influence business direction and outcomes. Coupang values bold action and original thinking, especially from those who have demonstrated their impact through proactive, unconventional approaches. What You Will Do Develop and execute category strategies for stationery within Rocket Delivery. Shape revenue models and drive business growth in the stationery segment. Set new standards in the distribution industry through innovative planning and execution. Collaborate with cross-functional teams to translate data insights and customer needs into actionable plans. Contribute to the ongoing expansion and success of Coupang's Rocket Delivery service. Who We’re Looking For Experience in product planning, category management, or a related field (stationery or e-commerce preferred). Proven ability to drive business growth through data analysis and customer-centric strategies. Comfort with taking initiative and pursuing bold, innovative solutions. Strong communication and collaboration skills. Location This position is based in Seoul, South Korea.

About Coupang Coupang is a global e-commerce company headquartered in Seoul, South Korea. Since its founding, Coupang has focused on making shopping and daily life easier for customers. The company is known for its rapid growth and strong presence in the domestic commerce sector, building trust through reliable service and innovation. With a public listing and a startup mindset, Coupang encourages employees to take initiative and approach challenges with an entrepreneurial spirit. New services and business expansions are frequent, and teams are empowered to pursue bold ideas and deliver results. Growth is a daily experience here , for individuals, teams, and the company as a whole. About the Retail Department Coupang Retail drives much of the company’s business growth, especially through the Rocket Delivery service. The team is responsible for shaping category strategies and revenue models, setting new benchmarks in the distribution industry. Data-driven decision making and a focus on customer needs are central to the way this group operates. Those who thrive here often have a track record of taking initiative and achieving results through original approaches. What is Rocket Delivery? Rocket Delivery is Coupang’s signature service, offering next-day delivery powered by advanced logistics and technology. Coupang manages the full process, from purchasing and storage to delivery and returns, ensuring a seamless customer experience.

About CoupangCoupang exists to create customer delight. When our customers say, "How did I live without Coupang?" we know we have fulfilled our mission. With an unwavering focus on making shopping, dining, and everyday life easier for our customers, Coupang leads innovation across the multi-billion dollar e-commerce industry. As one of the fastest-growing e-commerce companies, we have established a unique position in the domestic commerce sector and built a strong trust with our customers.We take pride in being a globally listed company rooted in startup culture, maintaining agility since our founding. Our growth driver is the constant launch of new services and expansion of our business. At Coupang, every employee is empowered with an entrepreneurial spirit to drive innovation and initiatives. A bold approach to achieving results is at the core of how we operate. Here, you will witness daily growth in yourself, your colleagues, your team, and the entire company.Every Coupang employee is genuinely committed to our mission to shape the future of commerce. We tackle customer challenges and push beyond traditional norms and limits. If you seek an amazing work experience in a hyper-connected world with high availability and cutting-edge technology, join us at Coupang now.

About Coupang Coupang aims to make everyday life easier for customers. The company’s mission is realized when customers wonder how they managed before Coupang. With a focus on convenience in shopping, dining, and daily routines, Coupang has become a leader in South Korea’s e-commerce industry and earned strong customer trust. Founded with a startup mindset, Coupang has grown into a large, publicly traded company while preserving its original agility. Employees are encouraged to take initiative, launch new services, and drive innovation. The company values bold action and measurable results, supporting personal and team growth every day. Everyone at Coupang is dedicated to shaping the future of commerce. Teams address customer challenges, question established norms, and push boundaries. Those interested in working with advanced technology in a connected environment will find meaningful work here. About Coupang Retail Coupang Retail drives much of the company’s growth, fueled by the rapid expansion of Rocket Delivery. The team develops category strategies and revenue models, setting new benchmarks in the distribution sector. Senior professionals who use data and put customers first will find opportunities to expand their careers. Coupang values those who create success through bold decisions rather than following standard answers. What is Rocket Delivery? Rocket Delivery is Coupang’s signature service, offering next-day delivery for orders placed today. The company manages the entire process, from sourcing products to storage, shipping, and returns, ensuring a seamless experience for customers through advanced technology and logistics.

Company Overview Coupang exists to create customer delight. When customers say, 'How did I live without Coupang?' we know we have fulfilled our mission. With an unwavering commitment to making shopping, dining, and daily life easier for our customers, Coupang leads innovations across the multi-billion dollar e-commerce industry. As one of the fastest-growing e-commerce companies, Coupang has established a unique position in the domestic commerce sector and built customer trust. Coupang prides itself on being a publicly listed global company with a startup culture. This agility from our founding continues to drive us as we constantly launch new services and expand our business. All Coupang employees are empowered with the entrepreneurial spirit to drive innovation and initiatives. The boldness to dive into work and achieve results is the essence of how we operate. At Coupang, you will witness growth in yourself, your colleagues, your team, and the entire company every day. All Coupang employees are truly committed to our mission of shaping the future of commerce. We actively solve customer issues, challenge traditional beliefs, and push beyond what is considered possible. If you seek an extraordinary work experience in an always-on environment with cutting-edge technology in a hyper-connected world, join Coupang now. Team Overview We strive for bold execution beyond assigned roles. Coupang Retail is the core organization driving the overwhelming growth of Rocket Delivery into tangible business results. In Coupang Retail, we design category strategies and revenue structures, establishing new standards in the distribution industry. For senior and lead talents who can drive growth through data-driven and customer-centric thinking, Coupang offers the best platform for career expansion. If you have proven your performance through bold initiatives rather than following predetermined answers, consider enhancing your value with Rocket Delivery. What is Rocket Delivery? Rocket Delivery is Coupang's core service, ensuring that orders placed today arrive tomorrow, based on world-class technology and logistics infrastructure. It is an end-to-end service where Coupang takes responsibility for the entire process from product purchase to storage, delivery, and returns.

About Coupang Coupang’s mission is simple: make life easier for customers. When someone wonders how they managed before Coupang, that’s success. With a focus on convenience and innovation, Coupang has become a major force in Korea’s e-commerce sector, earning deep customer trust along the way. Listed globally but rooted in startup values, Coupang keeps its agility and entrepreneurial spirit at the core. Employees are encouraged to launch new services, drive business growth, and take ownership of bold ideas. Growth here is daily, personally and across teams. Everyone at Coupang is committed to shaping the future of commerce. The team tackles customer challenges, questions old ways, and pushes boundaries. For those who want to work with advanced technology in a highly connected world, Coupang offers that environment. About the Retail Team Coupang Retail leads the growth of Rocket Delivery, turning strategy into real business impact. The team sets category strategies and revenue models that raise the bar for the industry. Data-driven and customer-focused, this group values bold action and results over simply following instructions. Senior and lead professionals looking to make a measurable difference will find room to grow here. What is Rocket Delivery? Rocket Delivery is Coupang’s signature service: order today, receive it tomorrow. The company manages every step, from sourcing to storage, delivery, and returns, providing a true end-to-end experience built on advanced technology and logistics.

At Coupang, our mission is to astonish our customers with extraordinary service. We strive to elicit the response, “How did we ever live without Coupang?” Our journey began with a commitment to simplify the experiences of shopping, dining, and living, enabling us to disrupt the vast e-commerce landscape. As one of the fastest-growing e-commerce platforms in South Korea, we have forged a remarkable reputation for reliability and excellence.We embody the dynamic spirit of a startup while enjoying the robust resources of a large public corporation. This unique blend empowers us to continually expand and innovate with remarkable agility. Our culture is entrepreneurial, filled with opportunities to spearhead new initiatives and innovations. At Coupang, you’ll witness personal, team, and company growth daily.Our vision to shape the future of commerce is tangible. By challenging the limits of possibility, we resolve complex challenges and redefine conventional trade-offs. Now is your chance to join Coupang and craft exceptional experiences in a constantly evolving, high-tech, and interconnected world.

Company Overview CP One Japan LLC, a wholly-owned subsidiary of Coupang, Inc., has launched a new food delivery app called "Rocket Now" in select areas of Tokyo. As part of Coupang, Inc. (NYSE: CPNG), a Fortune 150 company listed on the New York Stock Exchange and recognized as a leading technology firm, CP One Japan is dedicated to providing fast and reliable, customer-focused food delivery services to Japanese consumers. Leveraging Coupang's technological prowess and innovative logistics solutions, we aim to deliver exceptional service under the "Rocket Now" brand. This page is designed for candidates who have successfully passed the selection process for Rocket Now to register their information for onboarding. Please review the content carefully and submit your details.

About UsCoupang exists to create customer delight. We aim to ensure that our customers think, 'How did I live without Coupang?' This realization signifies our mission's fulfillment. Through unwavering commitment to making shopping, dining, and everyday life convenient, Coupang spearheads innovation across the multi-billion dollar e-commerce industry. Recognized as one of the fastest-growing e-commerce companies, Coupang has established a unique position in the domestic market, earning the trust of our customers.We take pride in being a globally listed company rooted in a startup culture. This maintains the agility we had at our inception, allowing us to consistently launch new services and expand our business. Every employee at Coupang is granted the opportunity to embrace entrepreneurship and drive new innovations and initiatives. The boldness to dive into work without hesitation is the essence of how we operate at Coupang. Here, you will witness the growth of yourself, your peers, your team, and the entire company every day.All Coupang employees are genuinely committed to our mission of shaping the future of commerce. We are dedicated to solving customer problems and breaking through traditional norms to exceed feasible limits. If you seek an amazing work experience in a hyper-connected world with high availability and cutting-edge technology, join Coupang today.About Coupang EatsCoupang Eats is Coupang's food delivery service and is rapidly growing as a delivery service in South Korea. Since its remarkable entry into the domestic delivery market in 2019, Coupang Eats has once again astonished the world with its 'Unlimited Free Delivery' initiative in 2024. This reflects our relentless efforts to provide the best delivery experience for our customers.The innovations we have introduced so far are just the beginning. We will continue to challenge ourselves toward a better future where everyone can enjoy better meals. Coupang Eats offers opportunities to enhance the capabilities of its members. If you want to grow the business alongside experts in various fields, join Coupang Eats now.Job DescriptionThis position is responsible for planning and executing key programs to accelerate brand sales and growth within the Coupang Eats organization. The Sr. Program Manager goes beyond mere operations, leveraging data-driven insights to enhance sales productivity and lead improvements in brand partner performance through strategic decision-making. The role involves designing actionable strategies that operate effectively in sales environments and structuring them into scalable systems, processes, and dashboards.

About the CompanyCoupang exists to create customer delight. When customers inquire, 'How did I live without Coupang?', we know we have fulfilled our mission. With an unwavering commitment to enhance the ease of shopping, dining, and everyday life, Coupang is leading a multi-billion dollar innovation in the e-commerce sector. As one of the fastest-growing e-commerce companies, Coupang has established a unique position in the domestic commerce industry and built customer trust.Coupang proudly identifies as a globally listed company rooted in startup culture. This allows us to maintain the agility from our founding days while continuously launching new services and expanding our business. Every employee at Coupang is empowered with the entrepreneurial spirit to drive innovation and initiatives. The boldness to dive into work and achieve results is the essence of how we operate at Coupang. Here, you will witness growth in yourself, your colleagues, your team, and the entire company every day.Every member of our team is genuinely committed to shaping the future of commerce. We tackle customer challenges, defy traditional notions, and push the boundaries of what is feasible. If you seek an incredible work experience in a hyper-connected world with high availability and cutting-edge technology, join Coupang today.Organizational/Role OverviewThe Coupang Eats SAM team is a Revenue Owner organization responsible for the growth of major F&B brands. This position involves managing the growth of brand GMV and advertising revenue, leading end-to-end from business strategy formulation to execution. You will analyze operational efficiency, exposure/conversion performance, and advertising effectiveness comprehensively to design long-term growth for the brand. Additionally, you will collaborate with internal stakeholders to establish and execute data-driven business directions.

About Coupang Coupang is dedicated to delivering memorable experiences for customers. When shoppers wonder how they managed before Coupang, the team knows its mission is on track. The company’s focus on improving shopping and dining has helped it become a leader in South Korea’s e-commerce sector, building strong customer trust along the way. As a publicly listed company, Coupang combines global reach with the energy of a startup. The business continues to grow by launching new services and expanding into new areas. Employees are encouraged to act with initiative, think creatively, and bring new ideas to life. At Coupang, people tackle challenges directly and work together to achieve results.

Coupang Eats Sales Strategy[쿠팡] 이츠 광고 세일즈 전략 및 운영 팀장 (경력)Company OverviewCoupang exists to deliver customer delight. When our customers say, "How did I live without Coupang?", we know we have fulfilled our mission.As a publicly traded company with a startup culture, Coupang maintains its agility since inception and continues to grow. Every employee is given the opportunity to drive new innovations, and you will witness continuous growth every day.Team IntroductionThe Coupang Eats Ads Sales team provides various advertising solutions to ensure the continuous growth of the shops and brands featured on Coupang Eats, utilizing data-driven sales strategies.

Coupang Eats, part of Coupang Corp., is known for reshaping food delivery in South Korea since its 2019 debut. Based in Seoul, the team recently launched 'Unlimited Free Delivery' in 2024, aiming to make meal delivery more accessible and convenient for everyone. Coupang Corp. is a major e-commerce company with a strong presence in domestic commerce and a reputation for customer-focused innovation. The company blends the agility of its startup roots with the scale of a global public business. Employees are encouraged to take initiative, launch new ideas, and work collaboratively to drive growth. Role overview The Business Development Analyst (Data) role at Coupang Eats focuses on using data to support business growth and improve customer experience. This position offers the chance to work with a team that values innovation, continuous improvement, and bold thinking in the food delivery sector. What you will do Analyze data to identify trends and opportunities in the food delivery market Support business development initiatives with data-driven insights Collaborate with team members from diverse backgrounds Requirements Strong analytical skills and experience working with data Interest in business development and the food delivery industry Ability to work collaboratively and contribute to team growth

About Coupang Logistics Services (CLS) Coupang Logistics Services (CLS), a subsidiary of Coupang, delivers a full range of logistics solutions across South Korea. Services include parcel delivery, freight transportation, cargo forwarding, warehousing, and cargo classification. Recognized by the Ministry of Land, Infrastructure and Transport as a designated parcel transportation provider, CLS connects customers nationwide through its sorting teams, Coupang Friends delivery staff, and a wide delivery network. The company focuses on rapid, reliable service and continues to refine the customer experience with advanced logistics infrastructure. Role Overview: Human Resources Manager (Inclusion Management Team) The Inclusion Management (IM) team leads recruitment and HR operations for employees with disabilities at CLS. This group shapes hiring strategies, manages the end-to-end recruitment process, and supports employees post-hire. The team also analyzes HR data, offering insights to guide decisions and drive improvements. Their work covers recruitment, placement, HR operations, benefits, and employee relations for this employee group, supporting diversity and sustainable growth within the organization. What You Will Do Disability Recruitment Operations Create and manage job postings for disability recruitment Screen applications and coordinate interview processes Track recruitment timelines and maintain communication with relevant departments Compile and report on hiring outcomes Assist with job analysis and drafting job descriptions Recruitment Data Analysis and Performance Management Monitor key recruitment metrics such as application, acceptance, and fill rates Organize and interpret recruitment data to identify actionable insights Report on recruitment performance with clear, logical explanations Recommend data-driven improvements to recruitment processes General Recruitment Operations Support Maintain recruitment process standards Organize recruitment documentation and workflows Support the management and operation of recruitment channels Work closely with other departments to ensure smooth operations HR Operations and Systems Management for Employees with Disabilities Assist with HR management and daily operations for employees with disabilities Support implementation of systems that promote job security and stability Review and organize HR standards and operational processes Help organize and review HR data for ongoing system improvements Location: Seoul, South Korea

About the Company Coupang exists to deliver an exceptional customer experience. We strive to make every shopping and dining experience seamless for our customers. Our mission is realized when customers ask themselves, 'How did I ever live without Coupang?' As one of the fastest-growing e-commerce companies globally, we lead innovations across the multi-billion dollar industry. We take pride in our startup culture as a large, publicly listed company. This agility drives our continuous growth and the relentless launch of new services. Every Coupang employee is empowered to embody an entrepreneurial spirit, driving innovation and initiatives that enhance our offerings. Our boldness to dive into work and achieve results embodies the essence of how we operate.