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Senior Technical Support Engineer Tier 3 - SaaS Platform

OomnitzaDublin Remote
Remote Full-time

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Experience Level

Senior

Qualifications

Proven experience in providing technical support for SaaS platforms. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Experience with API troubleshooting. Ability to work independently and as part of a team. Customer-centric mindset with a passion for delivering exceptional service.

About the job

Oomnitza provides a cutting-edge Enterprise Technology Management platform that streamlines and automates essential IT business processes. Our innovative SaaS solution features agentless integrations, established best practices, and low-code workflows, empowering enterprises to optimize their existing infrastructure and automate critical tasks such as onboarding, offboarding, audit readiness, refresh forecasting, and more. This significantly minimizes reliance on manual processes and error-prone ticketing systems. We proudly support some of the most renowned and forward-thinking companies in enhancing operational efficiency, expediting audits, reducing cyber risks, and eliminating unnecessary IT expenditures.

We are in search of a Senior Technical Support Engineer who excels in dynamic environments, possesses a knack for resolving intricate technical issues, and demonstrates a strong aptitude for self-directed learning while delivering superior customer experiences. This pivotal role demands robust technical expertise, proficiency in API troubleshooting, and a collaborative, customer-focused approach.

About Oomnitza

Oomnitza is a leader in the Enterprise Technology Management space, offering innovative solutions that enhance efficiency and reduce IT costs for businesses worldwide. Our commitment to excellence and customer satisfaction drives us to continuously improve our platform and services.

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