Service Desk Agent L1 with German - Night Shift

Join Veeam, the leading global provider of data resilience solutions, where we empower businesses to manage their data effectively at any time and place. With our robust offerings in data backup, recovery, portability, security, and intelligence, we safeguard over 550,000 customers globally. Become a part of our journey as we innovate and influence the futur…

Role Overview Veeam Software is hiring a Sales Development Representative in Prague, Czechia. This position focuses on engaging with potential clients in German and supporting the growth of Veeam's backup solutions business. What You Will Do Connect with prospective customers using German, identifying their needs and introducing Veeam's offerings Support the sales team by qualifying leads and setting up meetings Help drive adoption of Veeam's technology in the market Who We’re Looking For Fluency in German Interest in technology and sales Strong communication skills This role is based in Prague and offers the chance to contribute to a recognized provider of backup solutions.

About the Role Quadient is looking for a Sales Development Representative to help grow our business in Prague. This role focuses on connecting with potential customers, learning about their needs, and introducing them to our solutions. What You Will Do Engage with prospective clients by phone, email, and other channels Identify customer needs and match them to Quadient’s offerings Support the sales team by qualifying leads and setting up meetings What We’re Looking For Fluency in both German and English Interest in sales and building customer relationships Team player who enjoys working with others This position is based in Prague.

Join Quadient as a Sales Development Representative, where you will play a crucial role in driving our sales efforts. This remote position is perfect for individuals who are fluent in both German and English. You will be responsible for generating new business opportunities, qualifying leads, and setting appointments for our sales team. If you are passionate about sales and eager to contribute to a dynamic team, we want to hear from you!

Wrike is a leading work management platform designed for teams and organizations that prioritize collaboration, creativity, and success. Our platform simplifies workflow, boosts productivity, and empowers individuals to focus on their most meaningful tasks. Our Vision: A world where everyone can concentrate on their most impactful work, together. Are You Ready to Join the Wrike Team?We are seeking an enthusiastic, inquisitive, and growth-oriented Inside Sales Representative with a strong command of German to join our Commercial Sales team at Wrike. In this pivotal role, you'll foster meaningful relationships with potential and existing customers, identify new business opportunities, and drive the adoption of the Wrike platform. If you excel in a dynamic environment, enjoy solving complex problems, and thrive in collaboration with a vibrant team, we want to hear from you!This position is aligned with our Prague office strategy and follows a 3-day in-office work schedule. Working together in person fosters rapid learning, enhanced collaboration, and a synchronized rhythm that accelerates both personal and team development.Team Dynamics:The Inside Sales Representative will be responsible for cultivating business within a defined set of accounts in the commercial segments. You will collaborate closely with Account Managers to achieve specific booking targets. The ISR will engage in all aspects of sales activity, primarily outbound, while identifying customer pain points and challenges to offer optimal solutions.Your Impact:Proactively engage with all assigned existing customers and new prospects (hunting) to generate pipeline and incremental business.Develop a deep understanding of customer/prospect needs and identify opportunities for expanding Wrike's presence within existing accounts.Research industry trends, competitors, and workflows to tailor outreach and add genuine value.Identify new contacts and decision-makers within accounts through strategic networking and research.Personalize outreach via email, phone, and LinkedIn to demonstrate how Wrike can address their challenges.Qualify opportunities and connect interested prospects with the appropriate Account Executive and other relevant functions within the organization.Utilize outbound and AI tools (e.g., Lusha, Sales Navigator, SalesLoft, Regie) to create a targeted list of potential prospects for outreach.

We are seeking a dynamic Sales Support Specialist who is passionate about enhancing the experience of our small and medium-sized business (SMB) merchants. In this role, you will provide vital support during the onboarding process and assist with daily operations, addressing any queries that arise. Your responsibilities will include managing a portfolio of SMBs, conducting market and competitor analyses, and contributing to the formulation of our merchant strategy. Your efforts will directly influence merchant satisfaction, retention, and overall business growth.

Confirmo, founded in Prague in 2014, operates a global payment platform focused on stablecoin transactions. Trusted by major industry players, the company has built a reputation for reliable infrastructure. With a team of 60 professionals, Confirmo continues to expand into new markets. Role overview The Business Development Representative (BDR) for EMEA will be based in Prague. This role centers on outbound prospecting and qualifying leads, with a strong focus on building a personal pipeline. Success in this position leads to clear advancement opportunities within the sales team, including progression toward Account Executive roles. The BDR will connect with potential clients and contribute to shaping Confirmo’s approach in the market. What you will do Outbound prospecting: Identify and contact potential clients across key sectors using email, LinkedIn, and phone. Build a pipeline from the ground up rather than relying on inbound leads. Lead qualification: Conduct discovery conversations to understand client needs, then hand over qualified opportunities to Account Executives. Manage activity metrics: Maintain discipline with outreach sequences, follow-ups, and CRM updates. Meet performance targets and track progress. Use sales technology: Work with Apollo, LinkedIn Sales Navigator, and Salesforce to research prospects, personalize outreach, and monitor pipeline activity. Collaborate with teams: Share market feedback with sales and marketing to help refine messaging and targeting. Advance your career: High performers will have a clear path to Account Executive roles with broader responsibilities. Requirements Experience: 1–3 years as a BDR or SDR, focused on outbound prospecting and lead qualification, ideally in SaaS, Payments, or FinTech. Sales tools: Comfortable using Apollo, LinkedIn Sales Navigator, and Salesforce or a similar CRM daily. Communication: Strong verbal and written skills for engaging prospects and presenting a compelling story. Proactive approach: Self-motivated and effective at generating leads through outbound activities. Ambition: Driven to grow beyond the BDR role, learn quickly, achieve targets, and move into closing positions. Location: Prague, Czechia

Wrike is the leading work management platform designed for teams and organizations striving to collaborate, innovate, and achieve excellence daily. Our platform integrates all work processes into one cohesive environment, simplifying complexity, enhancing productivity, and allowing individuals to concentrate on their most meaningful tasks. Our vision: A world where everyone can dedicate themselves to their most impactful work, together. About the Role:Working Hours: AMS 3:30pm - 12:30amWe are seeking a motivated, inquisitive, and Strategic Inside Sales Representative to become a part of our Commercial Sales team at Wrike. In this position, you will connect with prospects and existing customers across high-value accounts, fostering strong relationships and discovering new opportunities to expand Wrike’s influence. If you excel in a fast-paced setting, enjoy tackling complex customer challenges, and thrive in collaboration with a high-performing team, we would love to meet you.This role is part of our Prague co-location strategy, requiring a 3-day in-office schedule. Working together accelerates learning, enhances collaboration, and helps us establish a consistent, high-impact sales approach across the team.Team Dynamics:As a Strategic Inside Sales Representative, you will oversee a designated set of enterprise accounts, collaborating closely with Account Executives to drive the pipeline and achieve collective booking objectives. You will balance inbound interactions with proactive outbound prospecting, identifying customer pain points and positioning Wrike as the solution that empowers teams to work more efficiently and effectively.This role operates at the intersection of sales strategy, customer insight, and execution. You will be expected to grasp complex customer landscapes, tailor your outreach, and contribute to account-level planning. You will join a collaborative, co-located team that values curiosity, resilience, and continuous improvement—where willpower is as crucial as skill.Your Impact:Engage proactively with all assigned existing customers and new prospective clients (hunting) to generate pipeline and incremental business.Develop a deep understanding of customer/prospect needs and identify opportunities to expand Wrike within existing accounts.Conduct research on competitors, consumer behavior, market trends, product developments, and lead acquisition strategies to inform strategy and identify cross-selling opportunities.Identify new prospects within targeted accounts by analyzing business workflows.

Wrike stands as the premier work management platform, empowering teams and organizations to collaborate, innovate, and excel daily. By centralizing all work and communication, Wrike simplifies processes, boosts productivity, and enables individuals to concentrate on their most meaningful tasks. Our Vision: A world where every individual can dedicate their energy to their most impactful work collectively. About the Role:As a Senior Lead Solutions Consultant at Wrike, you will play a pivotal role as a strategic partner to the sales team, overseeing the technical aspects of the sales cycle. Collaborating with Account Executives on high-stakes opportunities, you will lead the discovery phase, design tailored solutions, and conduct value-driven demonstrations to facilitate customer assessments of Wrike's offerings. This role demands a blend of robust technical acumen, business insight, and customer-centricity. You will serve as a trusted advisor to both prospects and internal stakeholders, influence our product development by incorporating customer feedback, and drive strategic initiatives across Sales, Product, Marketing, and Partnerships.Your Impact:Facilitate technical discovery sessions, translating business requirements into impactful Wrike solutions.Create and present customized demonstrations, showcasing use cases involving integrations with ERP, DAM, financial systems, BI tools, and other platforms.Oversee proof-of-concept evaluations and technical assessments to ensure successful sales outcomes.Deliver persuasive, value-centric presentations tailored to stakeholders at every level, including C-suite executives.Collaborate with Account Executives on strategic account planning and expansion initiatives.Act as a subject matter expert and trusted advisor for both customers and internal teams.Champion Wrike's value proposition and market positioning internally and externally.Mentor junior team members and contribute to internal training initiatives.Engage with cross-functional teams including Product, Marketing, and Partners.Stay informed on market trends, competitor activities, and Wrike's product developments.Provide support to customers in the DACH region, utilizing strong cultural understanding and native-level German proficiency.Your Qualifications:Bachelor’s degree in Computer Science, Software Engineering, or equivalent practical experience.8+ years of experience in pre-sales, solutions consulting, or a related field.

Laba Group is a dynamic international company operating in the EdTech sector, dedicated to empowering individuals by providing them with relevant knowledge and advancing their careers. With a team of over 800 professionals, we operate across 8 markets and foster 5 distinct educational brands.The EdTech landscape is ever-evolving, and since our inception in 2015, we have set our own rules, driving rapid and quality growth. Today, we proudly stand as one of the largest business schools in Eastern Europe.Here's a brief overview of our journey:2015: Launched our first masterclass in Kyiv, which evolved into the Laba Business School.2019: Established SKVOT, a school focusing on pop culture.2020: Founded a popular culture school, expanded our offices in 5 European countries, and created robot_dreams, a platform for IT growth.Leading the online education market in Eastern Europe.Delivered over 1,400 courses, educating more than 200,000 students from over 50 countries.Our instructors include experts from Google, Microsoft, Netflix, and Nike.Aiming to become an EdTech Unicorn soon! We are changing the game in online education and aspire to be the first company to achieve EdTech Unicorn status. Our product serves as a practical tool for achieving immediate results.We are seeking a driven and high-performing Sales Representative to help us boost sales and expand our services to new clients. This role requires a solid understanding of the sales process, excellent communication skills, and the ability to build strong relationships.Your future responsibilities:Provide guidance regarding our courses to clients who have filled out contact forms, as well as reach out to our database to promote new products;Identify and understand client needs while effectively communicating the value of our product that helps them achieve their goals;Input relevant data into our CRM – the world-class HubSpot system;Engage with clients via email and other communication channels;Experience the thrill of meeting and exceeding targets.

Join our dynamic team at Bolt as a Business Sales Development Specialist in Prague! We are seeking an enthusiastic professional to fuel our sales expansion by engaging with small to medium-sized enterprises. Your role will involve reaching out to businesses, establishing relationships, presenting our innovative B2B solutions, negotiating terms, and successfully closing deals.Our mission at Bolt is to create cities for people, not cars, and we need passionate individuals like you to help us achieve this goal!

Who are we? Laba Group is one of the largest European EdTech companies focused on education. Currently, over 700 employees work across 8 markets toward a common goal – providing current and practical knowledge to those who seek personal and professional growth.SKVOT – the online school for a successful start in the creative industryCourses led by top professionals from the film, media, art, and advertising sectorsGain skills that will allow your creativity to flourish freelyWe monitor rapidly changing creative trends and strive to stay one step aheadWe support innovation and implement groundbreaking ideasYou can be part of this journey – selling a product you will be proud ofWhat will your work look like? You will advise clients about our courses who have filled out the contact form and also call our database to offer new products to clients.Understand client needs and communicate the value of our product that helps them achieve their goals.Input relevant data into our CRM – the world-class HubSpot system.Communicate with clients via email and other communication channels.RequirementsWe will collaborate if: You can work from our office in Prague's Karlín or remotely from home; You are results-oriented and eager to earn significantly; You are ready to learn scripts and sales techniques; You can give 120% of yourself and work better than the competition; You want to sell a sustainable product that provides real value to clients; You have excellent command of the Czech language (both spoken and written). BenefitsNow, let's talk about earnings – how much?Your performance in sales determines your earnings – and we will reward you based on your effort. Here are real figures from our team:Start: complete newcomers without experience can earn 40–50,000 CZK during the first 1-2 months of the probation period.Stable performance: average sales representatives regularly earn 60-70,000 CZK.The top performers: those who go all out and are not afraid of challenges exceed 100,000 CZK – and there is no limit to this. Simply put: hard work pays off here. The more you put in, the more you gain.In addition to a great salary, you will have an excellent offer:Working hours from 9:00 AM to 5:30 PM;Access to all our courses after 2 months of probation;50% reimbursement of costs for sports, English language courses, and hardware after six months;11,000 CZK for a MacBook after a year of working with us;Growth within the company – you can advance to a team lead position and move up to higher internal salary categories;Exchange experiences with colleagues from other countries and projects;A clear motivational system for meeting targets and first-mover advantages.

D-ploy is a leading provider of IT and Engineering Solutions, operating across the EMEA region, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA.We are committed to delivering exceptional services and innovative solutions to industry-leading clients. Through fostering strong relationships and trusted partnerships within the IT community, we enhance our customers' IT productivity, significantly contributing to their organizational success and value.We seek engaging, adaptable, and solution-focused individuals eager to join a dynamically growing international organization. Our focus lies in creating value where IT matters most — come and be a part of our journey!Our goal is to drive innovation by supporting priority teams in developing truly customer-centric products and services. We are adopting a comprehensive approach that integrates design thinking, agile, and lean methodologies into product development. We are currently seeking an Innovation Specialist to assist in our key projects by designing innovative tools, training, and experiences.This position is initially for a one-year term with a possibility of extension, with full-time employment as the only form of engagement.

At Rohlik, we take immense pride in our Customer Care, which is a key reason we are regarded as a love brand. Our customers frequently commend our service on social media for being fast, human, and genuinely caring.As a Customer Care Specialist, you will be at the forefront of this experience. You will assist customers through phone, email, and chat, tackle complex issues that our AI cannot resolve, and ensure that every interaction leaves the customer feeling valued and supported.Why this role is excitingYou will represent a brand celebrated for its exceptional customer service and help establish the standard every day.You will engage with real people and real situations, focusing on problem-solving rather than following scripts.You will handle both inbound and outbound communications, not just responses.You will join a team that supports one another and takes pride in delivering excellent service.Hybrid setup: After onboarding (typically 1–2 months), you will have the opportunity to work from home — often 3–4 days per week, depending on shift coverage and operational needs.What you’ll doAssist customers via email, phone, and chat (both inbound and outbound).Resolve requests such as delivery time/address changes, item modifications, or updates to contact information.Provide support when issues arise — such as late orders, delivery concerns, or complaints.Coordinate with couriers to ensure successful and timely deliveries.Collaborate closely with other teams (Logistics, Procurement, etc.) to promptly address problems.Deliver accurate information regarding products and services.Gather customer feedback and communicate it to enhance our service.Utilize your authority to compensate complaints with credits within defined limits.Foster a positive team atmosphere, as Customer Care is a collaborative effort.What we’re looking forProven experience in customer service or customer-facing roles.Fluency in German is essential (advanced level) — both written and spoken.Proficient in English (minimum B2 level).

Join Keyloop, where we connect dealers, manufacturers, technology providers, and car buyers.We empower automotive dealers and manufacturers to embrace digital transformation by developing innovative technology that enhances car sales and ownership experiences. Utilizing advanced technology, we integrate our clients' systems, departments, and locations. Our open technology platform is shaping the future of the automotive industry, enabling clients to operate more efficiently, boost profitability, and provide exceptional customer experiences. Are you ready to make an impact? Role OverviewAs an Implementation Consultant, you will serve as a key resource for both Keyloop and its customers in the designated region. Your responsibilities will include developing and maintaining expertise in delivery requirements for various products, including Dealer Management Systems (DMS), Manufacturer Systems (MS), Country Specifics (CS), and Keyloop's partner applications. You will collaborate with Project Managers and Leads to ensure project activities are executed to meet quality standards and timelines outlined in contractual agreements.You will engage with customers both remotely and on-site, working alongside other Keyloop teams to ensure thorough discovery, documentation, configuration, training, and post-implementation support in accordance with Keyloop's Surestart deployment methodology.Additionally, you will participate in product reviews to facilitate ongoing skills development and maintain knowledge management resources to meet current and anticipated business needs and outcomes.

Role overview Wrike is looking for a Customer Success Manager (German) to join the Prague office on a maternity cover contract. This role focuses on supporting German-speaking clients and making sure they get the most from Wrike’s project management tools. What you will do Work closely with customers to understand their goals and challenges Offer tailored guidance and solutions that help clients succeed with Wrike Build and maintain strong, long-term relationships with German-speaking users Support customer satisfaction and retention through proactive communication What we look for Fluency in German Experience in customer success, account management, or a similar client-facing role Strong problem-solving skills Ability to communicate clearly and build trust with customers This is a maternity cover position based in Prague.

Join our team as a Network Support Engineer (L2), where you will deliver exceptional second-line technical support to our clients. This role focuses on proactively identifying and resolving technical incidents and issues, ensuring that our clients receive the highest level of service. You will manage and resolve incidents of medium complexity, restoring client services through effective incident management and resolution strategies.Key Responsibilities:Provide remote technical support to clients, ensuring timely and effective solutions.Analyze and identify the root causes of incidents to prevent recurrence.Guarantee the resolution of incidents and fulfill service requests efficiently.Engage in performance evaluations, pinpoint performance issues, and recommend improvements.Handle high-impact or recurring incidents through a structured problem management process.

Role Overview JetBrains is looking for a Customer Success Engineer for YouTrack. This role focuses on helping customers get the most out of YouTrack for project management. The position is open to candidates based in Amsterdam, Berlin, Munich, Prague, or remotely within Germany. What You Will Do Work closely with clients to support and improve their use of YouTrack Apply technical knowledge to help customers optimize their project management workflows Communicate with customers in German, offering guidance and troubleshooting when needed What We Look For Fluency in German Technical understanding of YouTrack or similar project management tools Strong communication skills Locations Amsterdam, Netherlands Berlin, Germany Munich, Germany Prague, Czech Republic Remote (within Germany)

Join our esteemed client's team as a Customer Service Advisor, specializing in the German language. This role invites dedicated professionals who thrive in providing exceptional customer service.As a Customer Service Advisor, you will manage customer inquiries through various channels including phone, email, and chat, ensuring prompt and effective solutions. Your responsibilities include documenting case resolutions, maintaining case lifecycles, and escalating priority matters when necessary.The ideal candidate will demonstrate outstanding communication skills, both independently and within a team environment, and will work diligently to achieve quality and performance benchmarks. A strong commitment to delivering customer satisfaction and adherence to project-specific Key Result Areas (KRAs) will be essential for your success in this role.Additional duties include participating in ongoing training sessions and undertaking ad hoc tasks aimed at enhancing client service and improving KPIs.