company

Service Desk Analyst I

HctecWaukesha, WI
Remote Full-time

Clicking Apply Now takes you to AutoApply where you can tailor your resume and apply.


Unlock Your Potential

Generate Job-Optimized Resume

One Click And Our AI Optimizes Your Resume to Match The Job Description.

Is Your Resume Optimized For This Role?

Find Out If You're Highlighting The Right Skills And Fix What's Missing

Experience Level

Entry Level

Qualifications

Preferred Knowledge, Skills, and Abilities:Excellent phone etiquette and active listening skills. Strong written and verbal communication skills with proficiency in typing and grammar. Understanding of customer service principles and practices. Familiarity with medical/clinical terminology is a plus. Ability to sit for extended periods. Experience using a headset and microphone. Prior experience in a helpdesk environment supporting software applications and hardware. Knowledge of Microsoft Windows operating systems and troubleshooting. Experience with mobile device support (iPhone, Android, Windows Mobile). Team player with the ability to build strong working relationships across all functions. Strong drive for delivering exceptional customer service in a fast-paced environment. Flexibility, adaptability, and creative problem-solving skills.

About the job

Local Candidates Only: Waukesha, WI or Winston-Salem, NC

We are seeking a dedicated Service Desk Analyst I to join our dynamic team at Hctec. In this role, you will provide exceptional remote IT support to our customers from our 24/7 call center. Your outstanding customer service and communication skills are essential for success in this position.

Key Responsibilities:

  • Respond to customer inquiries and process information effectively.
  • Analyze customer issues by gathering relevant information and evaluating symptoms.
  • Provide remote support to end-users via internet connections.
  • Utilize available resources to research and resolve issues.
  • Adhere to established processes and procedures.
  • Document call transactions accurately using designated tracking software.
  • Communicate ideas clearly and appropriately for different audiences.
  • Conduct follow-ups and scheduled callbacks as needed.
  • Stay informed about system updates and changes.
  • Document troubleshooting steps and case information using Healthy IT ticketing system.
  • Follow escalation procedures as defined by management.
  • Ensure prompt, accurate, and courteous service to all customers.

About Hctec

Hctec is a leading provider of IT support services, dedicated to delivering high-quality solutions and exceptional support to our clients. Join our team and be part of a dynamic organization committed to excellence.

Similar jobs

Tailoring 0 resumes

We'll move completed jobs to Ready to Apply automatically.