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Experience Level
Experience
Qualifications
Proven experience in a service desk or call centre environment. Strong technical knowledge of IT systems and software. Excellent communication skills, both verbal and written. Ability to work in a fast-paced environment and meet deadlines. Customer-oriented mindset with a passion for helping users.
About the job
Join our dynamic team as a Service Desk Analyst where you will leverage your call centre experience to provide exceptional support to our clients. You will be responsible for troubleshooting technical issues, assisting users with software and hardware inquiries, and ensuring a seamless communication process. Your proactive approach and problem-solving skills will be essential in enhancing our service delivery.
About 360 IT Professionals
360 IT Professionals is a leading provider of IT services, dedicated to delivering innovative solutions and exceptional customer service. We pride ourselves on our commitment to professional development and our supportive work culture that empowers our team members to excel in their careers.
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About UpstartAt Upstart, our mission is to simplify and lower the cost of borrowing for every American. Through creativity, experimentation, and advanced artificial intelligence, we aim to transform access to credit, empowering millions to achieve their financial goals with clarity and confidence.As a premier AI lending marketplace, we collaborate with banks and credit unions to enhance access to affordable credit using innovative technology that is both intelligent and human-centered. Our platform executes over one million predictions per borrower, utilizing more than 1,800 indicators to facilitate smarter and fairer credit decisions for countless customers. Each contribution, each idea, and every voice brings us closer to a world where credit does not hinder financial progress.We embrace a digital-first approach, enabling most of our team members to thrive from various locations while collaborating with colleagues across over 80 cities in the US and Canada. This approach fosters flexibility, but we also value in-person connections through team events and creative planning sessions. Whether you choose to work from home or at one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you’ll find the support you need to work in a way that suits you best.If you are passionate about solving significant challenges, eager to innovate with intention, and driven by impactful work, we invite you to connect with us.The Team:Join Upstart’s rapidly expanding Operations team as a Senior Credit Analyst, where you will play a vital role in supporting our Onboarding organization. In this flexible position, you will facilitate operations across our core business verticals based on organizational needs.As a Senior Credit Analyst, you'll be responsible for overseeing workflows and tasks to ensure smooth and accurate processing of loan applications. Your contributions will be essential to our operational success. This role demands exceptional communication skills, strong analytical and problem-solving capabilities, and a commitment to delivering high-quality customer service.Your Impact:Facilitate various operational workflows related to loan processing, closing coordination, and post-closing documentation.Manage a personal pipeline of loan files, ensuring accuracy, completeness, and timely progression through the process.Review applicant-submitted information and perform comprehensive analyses to ensure compliance and accuracy.
