Qualifications
To excel in this position, you should possess a strong understanding of IT support principles and practices. A background in computer science or a related field is preferred. Experience with ticketing systems, remote support tools, and a solid grasp of networking concepts will be beneficial. Strong communication skills, both verbal and written, along with a customer-centric approach, are essential. A proactive attitude and the ability to work under pressure will make you a valuable member of our team.
About the job
Join our dynamic team as a Service Desk Engineer and play a crucial role in delivering exceptional IT support to our clients in Stoke-on-Trent. You will be the first point of contact for technical assistance, troubleshooting issues, and ensuring smooth operations of IT services.
In this role, you will utilize your problem-solving skills and technical expertise to assist users with hardware and software issues. Your ability to communicate effectively and work collaboratively will be key to providing outstanding customer service.
About dev2
At dev2, we pride ourselves on delivering innovative technology solutions to our clients. Our team is composed of passionate professionals who are dedicated to excellence in service delivery. We foster a collaborative and inclusive work environment that encourages personal and professional growth.