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Experience Level
Manager
Qualifications
Proven experience in a service desk or IT support role, with leadership responsibilities. Strong knowledge of ITIL best practices. Excellent communication and interpersonal skills. Ability to manage multiple priorities in a fast-paced environment. Technical proficiency in service desk software and tools.
About the job
The Service Desk Lead at ArdentMC manages daily service desk operations in New York, NY. This position guides a team dedicated to client support, shaping the approach to high-quality service and encouraging improvement throughout the group.
What you will do
Oversee the daily activities of the service desk
Direct and support a team of service desk professionals
Foster a culture focused on excellence and ongoing improvement
Make sure clients receive prompt and effective support
About ArdentMC
ArdentMC is a leading provider of IT solutions, dedicated to delivering exceptional services to our clients. Our commitment to innovation and excellence has established us as a trusted partner in the industry.
Role Overview The City of New York is hiring a Service Desk Operations Analyst based in New York. This role supports IT service desk operations and helps maintain a high standard of customer service and issue resolution. What You Will Do Monitor incoming service desk requests and track their progress Analyze performance metrics to identify trends and areas f…
Role Overview The City of New York is seeking a Service Desk Operations Analyst to support IT service delivery across the organization. This position focuses on resolving technical issues, assisting users, and maintaining steady day-to-day operations at the IT service desk. What You Will Do Troubleshoot and resolve technical problems for end users Deliver responsive and courteous customer service Help ensure the IT service desk operates efficiently Location This role is based in New York, NY.
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Full-time|On-site|New York, New York, United States
COMPANY SUMMARYEmpire State Realty Trust, Inc. (NYSE: ESRT) is a prominent real estate investment trust (REIT) dedicated to owning and managing a distinguished portfolio of premium office, retail, and multifamily properties in New York City. The iconic Empire State Building, recognized as the "World's Most Famous Building," features a renowned Observatory, consistently rated as the top attraction in New York City by Tripadvisor's 2025 Travelers’ Choice Awards: Best of the Best. ESRT stands as a leader in energy efficiency and indoor environmental quality, managing approximately 7.9 million square feet of office space, 0.8 million square feet of retail space, and 743 residential units as of December 31, 2025. Explore more about Empire State Realty Trust at esrtreit.com and connect with us on Facebook, Instagram, TikTok, X, and LinkedIn.Our dedicated team at ESRT is composed of talented individuals united by a commitment to excellence and a vision for future growth. Based in the heart of New York City, we embrace the city's energy in all our endeavors. We prioritize employee wellness, foster a culture of fun and hard work, and have been recognized as a Great Place to Work® by the global authority on workplace culture. We are deeply committed to continuous employee development and strive to empower our team members to excel in their roles and adapt to evolving business needs. From our flagship Empire State Building to modernized structures tailored for the 21st century, we take pride in delivering exceptional customer service while maintaining our leadership in sustainability and energy efficiency, powered entirely by renewable wind electricity. We invite passionate individuals to join our team and contribute to our vision of excellence.
Full-time|$70K/yr - $85K/yr|On-site|New York, New York
About HASIHA Sustainable Infrastructure Capital, Inc. is a prominent investor in sustainable infrastructure assets that are pivotal in advancing the energy transition. With over $15 billion in managed assets, our investments span a diverse range of asset classes, including utility-scale solar, energy storage, onshore wind, renewable natural gas (RNG), and energy efficiency initiatives. We leverage our extensive expertise in energy markets and financial structuring, coupled with long-standing partnerships with our clients, to deliver exceptional risk-adjusted returns and measurable environmental benefits. For more details, please visit hasi.com.Position SummaryThe Service Desk Analyst is the frontline responder for IT and customer support, ensuring the seamless operation of workstations, endpoints, and essential audio/visual (A/V) systems including Crestron, Poly, Zoom, and Microsoft Teams room technologies. This role encompasses a diverse range of IT support needs, from live meeting facilitation to special event assistance, while also managing vendor relationships and ensuring accountability. The ideal candidate thrives in dynamic environments, demonstrates creativity under pressure, and consistently provides effective technology solutions to address immediate challenges.Salary RangeThe anticipated salary range for this position is $70,000 to $85,000, depending on experience and location. Additionally, HASI provides a comprehensive annual bonus program, a 401(k) plan with company matching, an equity incentive program, extensive medical, dental, and vision benefits, paid time off for vacation, holidays, and sick days, among other valuable perks.Key Responsibilities1. Provide timely onsite and remote support for IT and AV systems, including Crestron, Poly, Zoom Rooms, and MS Teams Rooms, with a focus on executive and live event assistance.2. Troubleshoot and resolve issues across hardware, software, networks, and meeting room technology; deliver efficient workarounds, especially in high-pressure scenarios.3. Configure, maintain, and ensure the functionality of IT and AV equipment; guarantee that meeting spaces are fully operational and equipment is prepared for use.4. Conduct user training and produce clear documentation for operating AV technologies and collaboration tools.5. Oversee onboarding and offboarding processes, including device setup and user account management.6. Maintain accurate inventories of IT and AV assets, ensuring systems are current.7. Coordinate with AV integrators and vendors, ensuring accountability and escalating concerns when necessary.8. Collaborate with IT, facilities, and third-party partners for installations and technology enhancements.
Full-time|On-site|New York, New York, United States
About LanternLantern serves as a premier specialty care platform that connects individuals with top-tier healthcare when they need it the most. By establishing a Network of Excellence featuring the nation’s leading specialists in surgery, cancer care, infusions, and more, Lantern not only ensures outstanding medical care but also significant cost savings for employers and their workforce. Each member is paired with a dedicated care team, inclusive of Care Advocates and nurses, to support them throughout their healthcare journey, facilitating a return to good health, family, and work. With easy access to specialists nationwide, Lantern provides quality care that is convenient for most. Trusted by some of the largest employers in the nation, Lantern is committed to providing care to over 6 million members across the country. Discover more at lanterncare.com.About You:You utilize LOGIC in your decision-making processes, recognizing that progress is essential for instigating change. You focus on executing your strategies while managing a dynamic environment, celebrating both small and significant victories.INCLUSION is a fundamental aspect of your beliefs. You value a diverse and inclusive workplace and are eager to collaborate with a team that brings various experiences and perspectives, appreciating the unique qualities of every individual.You possess the GRIT and determination to tackle complex challenges, knowing that substantial problems require innovative solutions and a supportive team.Your commitment to HUMANITY drives your customer-centric approach. You view your customers not merely as users of your product but as the motivation behind your efforts to effect change.Integrity is your guiding principle, emphasizing TRUTH over simply providing the answers people wish to hear.You flourish in a collaborative team environment, understanding that teamwork is vital for innovation and driving change.These pillars of LIGHT remind our team that we are making a positive impact by offering guidance and support in navigating the often intricate and confusing healthcare landscape. We aspire that this LIGHT helps individuals find their way to the best care, resources, and support they need to reclaim their lives.If this resonates with you, we are eager to connect and discuss career opportunities at Lantern.Please apply to our recruitment process.
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We are seeking a dedicated and knowledgeable IT Service Desk Specialist to join our team. In this role, you will be the first point of contact for users experiencing technical issues. You will efficiently troubleshoot and resolve problems, ensuring minimal disruption to business operations. Your expertise will help maintain a high level of customer satisfaction as you support our IT infrastructure.
Role overview The Service Desk Lead at ArdentMC manages daily service desk operations in New York, NY. This position guides a team dedicated to client support, shaping the approach to high-quality service and encouraging improvement throughout the group. What you will do Oversee the daily activities of the service desk Direct and support a team of service desk professionals Foster a culture focused on excellence and ongoing improvement Make sure clients receive prompt and effective support
Full-time|Remote|Irvine; Los Angeles; New York; San Francisco; San Jose
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Company: AlixPartnersRole: IT Service Desk Team LeadLocation: On-site, New York, NY (no paid relocation) Role Overview The IT Service Desk Team Lead joins AlixPartners’ Corporate Services Information Technology group to guide the daily operations of the service desk in New York. This position focuses on delivering responsive customer support, troubleshooting software and hardware issues, and ensuring requests are handled efficiently. The Team Lead creates and manages service requests, resolves Level One and Level Two issues, and supports users both in person and remotely. Key Responsibilities Supervise the New York-based service desk team each day Lead, coach, and develop team members through performance management, training, and recognition Represent the Service Desk in IT projects as needed Maintain and update the knowledge base for both end users and the service desk team Troubleshoot and resolve users’ technical issues directly (in person, remotely, or by phone) Escalate unresolved requests to higher-level IT teams and coordinate with third-party vendors for warranty repairs Ensure asset information accuracy for PCs, printers, monitors, and other peripherals Coordinate prompt repairs for PC equipment under third-party maintenance agreements Lead and assist with office moves and workstation setups, including laptops, monitors, and docking stations What We Value AlixPartners values strong organization, attention to detail, and the ability to manage several projects at once. Clear communication, teamwork, and professionalism are essential. The company fosters an inclusive culture, encouraging authenticity, growth, and equity for all employees.
Full-time|$110K/yr - $120K/yr|On-site|New York, United States
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Full-time|On-site|New York, New York, United States
Join our dynamic team at Luminance as a Sales Operations & Deal Desk Associate, where you will play a pivotal role in optimizing our sales processes and supporting our sales team. In this position, you will be responsible for analyzing sales data, managing deal desk operations, and providing essential support to ensure successful sales outcomes. Your analytical skills will help drive informed decision-making, while your attention to detail will ensure accuracy in all aspects of sales operations.
Join our dynamic team as an Operations Analyst at Nagarro in New York! We are looking for analytical minds who are passionate about driving operational efficiency and improving processes. As an Operations Analyst, you will collaborate with cross-functional teams to identify opportunities for optimization and implement data-driven solutions that enhance our service delivery.
Join Point72 as a Service Desk Engineer in our Technology division. You will play a critical role in supporting our internal clients by providing high-quality technical assistance, troubleshooting issues, and ensuring a seamless technology experience.
