Service Desk Systems Analyst

Empire State Realty Trust, Inc.New York, New York, United States

On-site Full-time

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Experience Level

Experience

Qualifications

- Proven experience in systems analysis and support, preferably within a service desk environment.- Strong problem-solving skills and the ability to manage multiple priorities effectively.- Excellent communication skills, both verbal and written.- Familiarity with IT service management tools and methodologies.- Ability to work independently and as part of a team in a fast-paced environment.- Detail-oriented with a commitment to quality and customer satisfaction.

About the job

COMPANY SUMMARY

Empire State Realty Trust, Inc. (NYSE: ESRT) is a prominent real estate investment trust (REIT) dedicated to owning and managing a distinguished portfolio of premium office, retail, and multifamily properties in New York City. The iconic Empire State Building, recognized as the "World's Most Famous Building," features a renowned Observatory, consistently rated as the top attraction in New York City by Tripadvisor's 2025 Travelers’ Choice Awards: Best of the Best. ESRT stands as a leader in energy efficiency and indoor environmental quality, managing approximately 7.9 million square feet of office space, 0.8 million square feet of retail space, and 743 residential units as of December 31, 2025. Explore more about Empire State Realty Trust at esrtreit.com and connect with us on Facebook, Instagram, TikTok, X, and LinkedIn.

Our dedicated team at ESRT is composed of talented individuals united by a commitment to excellence and a vision for future growth. Based in the heart of New York City, we embrace the city's energy in all our endeavors. We prioritize employee wellness, foster a culture of fun and hard work, and have been recognized as a Great Place to Work® by the global authority on workplace culture. We are deeply committed to continuous employee development and strive to empower our team members to excel in their roles and adapt to evolving business needs. From our flagship Empire State Building to modernized structures tailored for the 21st century, we take pride in delivering exceptional customer service while maintaining our leadership in sustainability and energy efficiency, powered entirely by renewable wind electricity. We invite passionate individuals to join our team and contribute to our vision of excellence.

About Empire State Realty Trust, Inc.

Empire State Realty Trust, Inc. is a leading NYC-focused REIT, renowned for its iconic properties and commitment to sustainability, fostering employee growth and a vibrant workplace culture.

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COMPANY SUMMARYEmpire State Realty Trust, Inc. (NYSE: ESRT) is a prominent real estate investment trust (REIT) dedicated to owning and managing a distinguished portfolio of premium office, retail, and multifamily properties in New York City. The iconic Empire State Building, recognized as the "World's Most Famous Building," features a renowned Observatory, consistently rated as the top attraction in New York City by Tripadvisor's 2025 Travelers’ Choice Awards: Best of the Best. ESRT stands as a leader in energy efficiency and indoor environmental quality, managing approximately 7.9 million square feet of office space, 0.8 million square feet of retail space, and 743 residential units as of December 31, 2025. Explore more about Empire State Realty Trust at esrtreit.com and connect with us on Facebook, Instagram, TikTok, X, and LinkedIn.Our dedicated team at ESRT is composed of talented individuals united by a commitment to excellence and a vision for future growth. Based in the heart of New York City, we embrace the city's energy in all our endeavors. We prioritize employee wellness, foster a culture of fun and hard work, and have been recognized as a Great Place to Work® by the global authority on workplace culture. We are deeply committed to continuous employee development and strive to empower our team members to excel in their roles and adapt to evolving business needs. From our flagship Empire State Building to modernized structures tailored for the 21st century, we take pride in delivering exceptional customer service while maintaining our leadership in sustainability and energy efficiency, powered entirely by renewable wind electricity. We invite passionate individuals to join our team and contribute to our vision of excellence.

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