About the job
Key Responsibilities:
1. Drive the growth of the aftermarket business across various regions within the African territory.
2. Address and resolve complaints from customers and dealers, including fault identification and correction.
3. Troubleshoot and resolve issues regarding the installation and operation of chillers, packaged units, ducted split systems, and HVAC systems.
4. Perform preventive, corrective, and breakdown maintenance on HVAC equipment and systems.
5. Select appropriate replacement parts and manage the requisition of spare parts and consumables in accordance with company protocols for repairs and maintenance.
6. Regularly maintain and update customer databases, service reports, and equipment maintenance history.
7. Provide technical support and troubleshooting assistance.
8. Conduct service training programs for service engineers and technicians representing distributors.
9. Advise customers on repair options, including cost estimates, and recommend preventive maintenance strategies.
10. Prepare quotes and execute service jobs efficiently.
11. Respond promptly to emergency situations outside of regular hours to address immediate safety concerns.
12. Assist customers in starting up and commissioning supplied equipment.
13. Offer telephone and email support to customers for equipment startup or troubleshooting issues.

