About the job
Our Purpose
At Datacom, we connect individuals and technology to address challenges, create opportunities, and unlock new possibilities for the communities we serve.
Our Why
We collaborate with organizations and communities across Australia and New Zealand to positively impact lives and empower businesses through the innovative use of technology.
About the Role
Datacom is embarking on a strategic migration of our internal IT service management platform to ServiceNow. We are seeking a seasoned ServiceNow Solution Architect to spearhead this critical initiative: defining the target architecture, designing integrations and data flows, driving the data migration strategy, and collaborating with stakeholders to deliver a scalable, secure, and business-aligned ServiceNow platform.
You will serve as the technical lead for the program, translating business needs into an effective ServiceNow solution, establishing governance and best-practice development processes, and partnering with cross-functional teams (IT operations, security, HR, finance, and applications) to ensure a seamless transition with minimal disruption to business operations.
Your Key Responsibilities
- Define the target ServiceNow architecture for ITSM/ITOM/ITBM and other modules, including data model, CMDB design, security model, tenancy, and scalability considerations.
- Own the migration strategy and plan: discovery, data mapping, ETL, testing, cutover, and rollback approaches.
- Design and manage integrations (REST/SOAP, MID Server, LDAP/SSO, event ingestion, third-party tools) and provide guidance on integration patterns and middleware.
- Lead configuration and customization efforts, including scoped app strategy, scripting standards (JavaScript), update set management, source control, and CI/CD pipelines.
- Establish platform governance, development standards, coding conventions, and testing/QA processes.
- Collaborate with product owners, service teams, and senior stakeholders to prioritize requirements, facilitate workshops, and translate outcomes into effective solutions.
- Mentor delivery teams and contractors, review technical designs, and conduct architecture risk and performance assessments.
- Support vendor/partner selection and manage technical relationships for external delivery.
- Ensure alignment with security, compliance, and change-control requirements.
As a dynamic and agile organization, we are committed to adapting to the changing requirements of our customers, technology, and internal stakeholders, which may lead to evolving roles within our teams.

