About the job
Your Role at Replo
At Replo, we prioritize great service by focusing on outcomes rather than mere activity.
We are actively seeking a dynamic Services Lead to spearhead a high-impact Services function while managing a portfolio of our most valuable clients from start to finish. In this role, you will transform the way Replo collaborates with ambitious brands, producing results that genuinely enhance their business, while also refining our product through direct customer insights.
This position grants you significant ownership. You will oversee delivery processes, ensure execution excellence, interface directly with clients, and play a crucial role in defining how our service offerings, onboarding processes, and account management evolve over time. You will collaborate closely with our founders and leadership team, enjoying the autonomy to make impactful decisions and being accountable for the results.
As you work alongside founders, marketers, and operators who are deeply invested in performance, quality, and return on investment (ROI), you will find a hands-on role in a fast-paced environment. This is an excellent opportunity for someone eager to contribute to something meaningful while fostering rapid growth.
Your Responsibilities
Client Delivery & Customer Ownership
Manage a portfolio of key Replo clients from onboarding through renewal and growth phases.
Lead comprehensive onboarding processes, including technical setup, initial builds, and readiness for launch.
Serve as the primary contact for strategy, execution, and problem resolution.
Oversee the delivery of Replo-related service engagements, setting clear scopes, timelines, and expectations.
Work directly with customers to create pages, flows, and experiments in Replo that yield measurable revenue increases.
Handle multiple simultaneous engagements while maintaining high quality and reliability standards.
Ensure all projects are aligned with clear business outcomes and demonstrate increased value from utilizing Replo.
Facilitate renewals by ensuring clients understand and appreciate the ROI they are receiving.
Expansion & Growth
Identify opportunities for expansion (additional projects, upgraded tiers, services, or usage-based upsells) based on value delivered.
Implement expansions seamlessly through effective delivery and trusted client relationships.
Team & Execution
Create, manage, and maintain a high-performing team dedicated to delivering exceptional service.
