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Site Lead for IT Service Desk at ACADIA Pharmaceuticals | San Francisco

ACADIA PharmaceuticalsSan Francisco, California
On-site Full-time

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Experience Level

Experience

Qualifications

To be successful in this role, you should possess:A Bachelor’s Degree in Computer Science or a related field. Proven experience in IT service management and team leadership. Strong analytical and problem-solving skills. Excellent communication and interpersonal abilities. Knowledge of ITIL framework and best practices.

About the job

ACADIA Pharmaceuticals is hiring a Site Lead for the IT Service Desk in San Francisco. This position takes responsibility for daily IT support operations, with a focus on guiding a local team and ensuring reliable service across the site.

Key responsibilities

  • Direct and mentor the IT Service Desk team, helping maintain strong support standards.
  • Oversee IT service processes and confirm they support company goals.
  • Use established IT service management practices to drive efficiency and consistency.
  • Foster a collaborative team environment that values new ideas and teamwork.
  • Work to improve user experiences and seek ongoing optimization of IT solutions.

Location

This role is based on-site in San Francisco, California.

About ACADIA Pharmaceuticals

ACADIA Pharmaceuticals is a leading biopharmaceutical company dedicated to developing innovative medicines that address unmet medical needs. Our commitment to advancing healthcare and improving patient outcomes drives our passion and innovation.

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