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Gotham Enterprises
Join Our Team as a Licensed Clinical Social Worker (LCSW)About the RoleWe are seeking a dedicated Licensed Clinical Social Worker (LCSW) for a full-time telehealth position that allows you to deliver vital therapy services from the comfort of your home, supporting clients across New York State. In this role, you will conduct virtual therapy sessions, develop…
Gotham Enterprises
Licensed Clinical Social Worker (LCSW)Job SummaryJoin our dynamic team at Gotham Enterprises, a leading provider of telehealth services in New York. We are seeking a dedicated Licensed Clinical Social Worker (LCSW) who is passionate about delivering therapeutic support to clients through secure online platforms. This full-time position allows you to provide essential mental health care without the daily commute, enabling you to focus on what truly matters—your clients.Location: New YorkWork Setting: Remote / TelehealthPosition Type: Full-TimeSalary: $115,000–$120,000 per yearSchedule: Monday–Friday, 9:00 AM–5:00 PMResponsibilitiesConduct scheduled telehealth therapy sessions for clients based in New York.Perform comprehensive psychosocial assessments to identify client needs.Develop and implement personalized treatment plans.Utilize appropriate therapeutic modalities tailored to individual client presentations.Maintain accurate documentation of therapy sessions and client progress.Uphold confidentiality and professional boundaries within a virtual care environment.Monitor changes in client risk and adhere to established protocols as necessary.
Gotham Enterprises
Licensed Clinical Social Worker (LCSW)Job SummaryWe are seeking a dedicated Licensed Clinical Social Worker (LCSW) for a full-time remote position that allows you to deliver therapeutic services in a telehealth environment. You will engage with clients virtually, addressing their mental health concerns, developing personalized care plans, and guiding them towards meaningful progress. This role ensures you uphold the highest clinical standards, consistent with traditional therapy practices, all from the convenience of your private workspace.Location: New YorkWork Setting: Remote / TelehealthPosition Type: Full-TimeSalary: $115,000–$120,000 per yearSchedule: Monday–Friday, 9:00 AM–5:00 PMResponsibilitiesConduct remote therapy sessions with clientsProvide clinical support for various mental health issues including anxiety, depression, adjustment difficulties, stress, and relationship challengesPerform intake assessments and gather comprehensive psychosocial historiesFormulate treatment plans aligned with clients’ goals and clinical requirementsMaintain accurate and timely clinical documentationEnsure client safety and adhere to reporting and escalation protocolsUtilize telehealth platforms, online documentation systems, and secure communication toolsAdhere to state licensing laws, confidentiality policies, and ethical standards
Gotham Enterprises
Join Our Team as a Licensed Clinical Social Worker (LCSW)We are excited to offer a full-time remote opportunity for a dedicated Licensed Clinical Social Worker (LCSW) to support clients throughout New York. This role focuses on delivering virtual therapy, conducting comprehensive assessments of client needs, meticulously documenting care, and guiding clients through their mental health journeys and everyday challenges. We are seeking an LCSW who exemplifies strong clinical judgment, exceptional communication skills, and a consistent approach to remote client care.Location: New YorkWork Setting: Remote / TelehealthPosition Type: Full-TimeSalary: $115,000–$120,000 per yearSchedule: Monday–Friday, 9:00 AM–5:00 PM
Gotham Enterprises
Join Our Team as a Remote Licensed Professional Counselor (LPC)Gotham Enterprises is seeking a dedicated Licensed Professional Counselor to provide virtual therapy to clients across Texas via scheduled telehealth sessions. In this vital role, you will assist clients in navigating challenges such as anxiety, depression, stress, grief, relationship dynamics, and significant life transitions. Your responsibilities will include conducting assessments, developing tailored treatment plans, facilitating ongoing counseling sessions, and keeping precise clinical documentation. This full-time position is ideal for an LPC who excels at offering consistent, high-quality care within a remote environment.Job Details:Location: TexasWork Setting: Remote / TelehealthPosition Type: Full-TimeSalary: $115,000–$120,000 per year with comprehensive benefitsSchedule: Monday–Friday, 9:00 AM–5:00 PM
Gotham Enterprises
Join Our Team as a Licensed Professional Counselor (LPC)Gotham Enterprises is seeking a dedicated Licensed Professional Counselor to provide personalized, one-on-one virtual counseling through our secure telehealth platform. In this full-time role, you will engage with clients, actively listen to their concerns, set treatment objectives, and deliver continuous therapy tailored to their unique needs. Responsibilities include conducting intake assessments, developing treatment plans, documenting session details, and ensuring regular follow-ups. This position is particularly suited for a Texas-licensed counselor who values client interaction and seeks a consistent remote work schedule from Monday to Friday.Location: TexasWork Setting: Remote / TelehealthPosition Type: Full-TimeSalary: $115,000–$120,000 annually with comprehensive benefitsSchedule: Monday–Friday, 9:00 AM–5:00 PM
Gotham Enterprises
Join Our Team as a Licensed Professional Counselor (LPC)Gotham Enterprises is seeking a dedicated Licensed Professional Counselor for a remote telehealth position. In this role, you will provide essential counseling services to clients facing emotional, behavioral, and mental health challenges. Conduct virtual sessions, help clients develop coping strategies, monitor their progress, and adapt treatment plans as necessary. This position demands strong clinical judgment, excellent communication skills, and the ability to foster trust in an online care environment.Location: TexasWork Setting: Remote / TelehealthPosition Type: Full-TimeSalary: $115,000–$120,000 per year with comprehensive benefitsSchedule: Monday–Friday, 9:00 AM–5:00 PM
Gotham Enterprises
Join Gotham Enterprises as a Licensed Professional Counselor (LPC)We are seeking a dedicated Licensed Professional Counselor to provide comprehensive remote counseling services to clients in Texas. In this full-time position, you will engage in virtual therapy sessions, conduct clinical intakes, develop personalized care plans, document client progress, and offer support as clients navigate their mental health journeys. The ideal candidate will be adept at managing a consistent caseload, maintaining organized documentation, and delivering dependable support in a telehealth framework.Location: TexasWork Setting: Remote / TelehealthPosition Type: Full-TimeSalary: $115,000–$120,000 annually with comprehensive benefitsSchedule: Monday–Friday, 9:00 AM–5:00 PMKey ResponsibilitiesProvide one-on-one therapy through secure remote sessionsConduct intake assessments and gather pertinent client historyDevelop, review, and modify treatment plans as necessaryOffer counseling for various issues including anxiety, depression, stress, grief, trauma, and relationship challengesEnsure clinical records are precise, organized, and currentAdhere to professional standards of confidentiality, informed consent, and telehealth regulationsQualificationsActive LPC license in TexasMaster’s degree in Counseling, Psychology, Clinical Mental Health Counseling, or a related fieldPrior clinical counseling experience is requiredTelehealth experience is a plus, but not mandatoryStrong organizational and documentation skillsBenefits2 weeks of Paid Time Off (PTO)Health Insurance plans401K Plan with a 3% Company MatchIf you are an LPC in Texas seeking a stable remote position with defined working hours and meaningful client interactions, we would love to connect with you.
Gotham Enterprises
Licensed Professional Counselor (LPC)Job OverviewJoin Gotham Enterprises as a Remote Licensed Professional Counselor (LPC) based in Texas. In this role, you will conduct scheduled online therapy sessions with clients, guiding them in understanding their challenges, establishing achievable treatment goals, and fostering healthier coping strategies over time. Your responsibilities will encompass comprehensive assessment, counseling, treatment planning, detailed documentation, and regular progress reviews. This full-time position is ideal for an LPC seeking to provide impactful therapy services in a flexible, remote environment.Details: TexasWork Environment: Remote / TelehealthEmployment Type: Full-TimeCompensation: $115,000–$120,000 annually with comprehensive benefitsWork Schedule: Monday–Friday, 9:00 AM–5:00 PM
Senior Accountant (NetSuite, GAAP, Financial Reporting & Month-End Close)Full-Time | Remote | Flexible Schedule Aligned with U.S. Business Hours About the RolePavago is seeking a meticulous and analytical Senior Accountant to spearhead key accounting functions, including financial reporting, reconciliations, and the month-end close processes within a dynamic business landscape.This position transcends basic bookkeeping responsibilities.We are searching for a candidate who can: Take charge of full-cycle accounting Generate precise financial reports Enhance accounting workflows Assist in audits and compliance tasks Collaborate with leadership to provide financial insightsYou will work in close partnership with finance leadership, operational teams, and junior accounting members to guarantee financial accuracy, operational effectiveness, and transparent reporting throughout the organization.If you excel in structured financial environments and appreciate both hands-on accounting practice and process optimization, this position is an excellent match for you. What You’ll OwnGeneral Ledger & Accounting OperationsPrepare and post journal entries, including:accrualsprepaidspayroll allocationsdepreciationintercompany transactionsMaintain reconciliations for:cashaccounts receivableaccounts payabledeferred revenueinventorycredit cardsEnsure that accounting records remain accurate, audit-ready, and compliantMonth-End CloseLead the monthly and quarterly close cyclesMaintain close checklists and supporting documentationEnsure timely recording of all entries within close deadlinesCoordinate with internal teams to finalize reporting inputsComplete month-end close within:5–7 business daysFinancial Reporting & AnalysisPrepare:Profit & Loss statementsBalance SheetsCash Flow StatementsConduct variance analysis:budget vs. actualforecast vs. actualProvide comprehensive written commentary and insights for leadershipPrepare schedules and reports for:auditsexecutive reviewsboard reportingAudit, Compliance & ControlsAssist with external audit requests and prepare PBC schedulesEnsure timely and accurate:sales tax filingsproperty tax filingscompliance reportingUphold internal controls and accounting SOPsGuarantee compliance with:GAAPIFRSinternal accounting policies
Dynamic Accountant (Accounts Receivable, Invoicing & Financial Operations)Full-Time Remote | U.S. Business Hours About the RoleJoin our fast-growing company as a Dynamic Accountant focused on enhancing our financial operations. This role transcends traditional bookkeeping, requiring a tech-savvy individual who thrives in a modern financial environment.Your contributions will encompass:Invoicing and accounts receivable managementCash flow analysis and monitoringTreasury coordinationModernization of accounting workflows and systemsWork closely with leadership to boost operational efficiency while ensuring that financial records are accurate, organized, and compliant.This position is perfect for those who enjoy:Taking ownership of their workContinuous process improvementOrganizing financial dataUtilizing cutting-edge tools and AI to enhance accounting practices Key ResponsibilitiesInvoicing & Accounts ReceivableTimely and accurate processing of invoicesManagement of accounts receivable and follow-up on paymentsMonitoring outstanding balances and collection effortsMaintaining precise transaction recordsFacilitating effective cash flow managementCash Flow & Financial OperationsOverseeing cash flow activities and payment schedulesTracking all incoming and outgoing transactionsMaintaining detailed financial tracking systemsCoordinating banking and treasury operationsProviding leadership with insights into financial prioritiesAccounting Systems & Process ModernizationSupporting the transition from QuickBooks to advanced accounting systemsEnhancing accounting workflows through automation and AIIdentifying and resolving inefficienciesStreamlining reporting and reconciliation processesReporting & Financial OrganizationCreating financial summaries and operational reportsKeeping organized and audit-ready financial recordsEnsuring data accuracy across all financial systemsAssisting in compliance and process consistencyTechnology & AutomationLeveraging AI tools to boost accounting efficiencySupporting digital workflows across financial systemsContributing to continuous modernization and operational enhancements Required Skills & ExperienceMinimum 3 years of experience in accounting or financial operationsStrong analytical and technical skillsProficiency in modern accounting software and toolsExcellent organizational abilitiesEffective communication skills
AI Automation Specialist (AI Workflows + Zapier + Make + OpenAI + Process Automation)Full-Time Remote | U.S. Business Hours Role OverviewJoin our dynamic team as an AI Automation Specialist, where you will harness your analytical skills to design, develop, and sustain AI-infused automation systems aimed at minimizing manual tasks and boosting operational efficiency across various business sectors.This is a practical, hands-on role tailored for individuals passionate about:Automation workflowsAI integrationsAPIsOperational systemsScalable process designYour expertise will span multiple business functions, including:OperationsCustomer supportMarketingReportingCRM workflowsOnboardingInternal systemsBy employing AI and automation tools, you will play a crucial role in automating repetitive tasks, thereby enhancing overall business productivity.If you have a knack for creating systems that significantly cut down on manual workload, this position is perfect for you! ResponsibilitiesProcess Analysis & Automation DesignEvaluate existing workflows to pinpoint automation opportunitiesTransition repetitive tasks into scalable automation solutionsDesign AI-driven processes that enhance:EfficiencyAccuracyScalabilityOperational speedConvert business requirements into actionable automation strategiesAI Workflow DevelopmentConstruct and oversee workflows utilizing:ZapierMaken8nPower AutomateIntegrate AI models such as:ChatGPTClaudeGeminiOpenAI APIsAnthropic APIsAutomate processes across:Customer supportReportingOperationsHRMarketingLead managementData entrySystems Integration & API AutomationConnect platforms through:APIsWebhooksThird-party integrationsEnsure seamless data flow across various systemsTroubleshoot automation issues and workflow discrepanciesMaintain a robust and scalable automation infrastructureWorkflow Optimization & MonitoringMonitor the reliability and performance of automationsEnhance workflows for:SpeedUptimeScalabilityMaintainabilityContinuously refine automation logic based on:Business feedbackOperational demandsWorkflow performance metricsDocumentation & Operational TransparencyDocument automation processes and workflows to ensure organizational visibility
Full Stack AI Product Engineer – AI/LLM ApplicationsFull-Time | Remote | U.S. Business Hours About the RoleJoin us as a Full Stack AI Product Engineer to conceptualize, develop, and scale an innovative AI-driven product from inception.This pivotal role requires a hands-on individual who can:Develop end-to-end full-stack applicationsSeamlessly integrate AI and Large Language Models (LLMs) into operational systemsDeliver rapid iterations and enhancementsTake ownership of system architecture, performance, and reliabilityThis position goes beyond mere maintenance.You will be instrumental in constructing a dynamic production platform that combines:State-of-the-art web application developmentAI-driven workflowsRobust backend systemsPractical operational functionalitiesIf you thrive on: Building innovative products Rapidly delivering solutions Applying AI to real-world applications Independently solving complex technical challenges
Creative Animator / Motion Graphics Designer (2D/3D Animation & Motion Design)Full-Time | Remote | U.S. Client Hours Role OverviewJoin our innovative team at pavago as a Creative Animator / Motion Graphics Designer. In this dynamic role, you will be responsible for crafting compelling animations, motion graphics, and visual narratives that enhance digital marketing campaigns, advertisements, social media initiatives, training materials, and branded projects.This position is ideal for individuals who:Have a passion for transforming static visuals into engaging animations.Possess a strong understanding of motion dynamics, timing, and storytelling.Can produce content specifically tailored for modern digital platforms.Flourish in a fast-paced, creative environment.Collaboration is key; you will work closely with: marketing teams video editors designers creative leadershipto develop visually striking content that boosts audience engagement and reinforces our brand identity. Key ResponsibilitiesMotion Graphics & AnimationProduce:2D animationskinetic typographyexplainer videossocial media motion graphicsadvertisement creativesanimated presentationsDesign engaging sequences for:YouTubeTikTokInstagram ReelsLinkedInpaid advertisingwebsitesTransform scripts and storyboards into polished animated pieces.Creative StorytellingAnimate creative concepts through:motiontimingseamless transitionsvisual pacingEnsure animations are aligned with:brand aestheticscampaign goalsaudience engagement strategiesCraft content that feels modern, refined, and native to each platform.Design & Visual IntegrationCollaborate with:graphic designersvideo editorscontent teamsSeamlessly integrate:illustrationstypographyUI elementslogosbrand assets into motion-based deliverables.Maintain visual coherence across all projects.Software & Production WorkflowUtilize:Adobe After EffectsPremiere ProIllustratorPhotoshopEmploy tools such as:Cinema 4DBlenderMaya for advanced motion and 3D tasks (preferred)Keep project files organized and maintain a library of reusable animation assets.Optimization & DeliveryExport and optimize content for:social media platformswebsitesadvertisementspresentationsDeliver assets in formats including:MP4MOVGIFWebM
Praytell is an innovative communications agency founded on strategic insights and passionate creativity. We thrive on crafting original stories, delivering unexpected ideas, and fostering a strong aversion to anything dull. Our mission is to shape culture and inspire meaningful engagement with audiences. We collaborate with brands to develop timely, integrated, and newsworthy campaigns across social media, earned media, digital platforms, experiential events, and emerging channels, all anchored in intelligent strategy, creative brilliance, and a profound understanding of contemporary trends.With over a decade of impactful work and an impressive collection of accolades—including PRWeek’s Best Place to Work (eight times and counting), Agency of the Year, and other recognitions that even your mom might appreciate—we know how to deliver excellence.Our approach is collaborative, fast-paced, and fueled by curiosity, emphasizing how we support our clients and each other. If you’re eager to join a driven, supportive team that values great work and great relationships while maintaining a light-hearted spirit, we want to connect with you.The OpportunityWe are looking for an Account Director with 7-9 years of experience specializing in the travel and tourism sector, with a preference for candidates who have experience with major airlines, ideally in a PR agency environment. This role is essential for leading integrated communication strategies across earned, influencer, and social channels, acting as a senior strategic partner for clients. You will guide brand narratives, campaign strategies, and multi-channel initiatives that produce measurable business outcomes. The Account Director will manage multiple client relationships and oversee substantial budgets, mentor team members, and ensure high-quality execution while discovering opportunities for innovation, growth, and enduring partnerships. This position requires residence in the Central or Eastern time zone. Candidates should possess strong business acumen, creativity, and the ability to navigate complex client landscapes while offering insightful advice and progressive ideas.Key Responsibilities:Client ServiceEmbrace a 'Start with Yes' philosophy: Encourage innovation and optimism, providing clear paths for execution.Be attuned to client dynamics: Utilize advanced intuition to foresee and address potential challenges.Promote a culture of collaboration: Lead by example, prioritizing team and client success over personal ambition.Build trust and transparency: Act as a reliable advisor through honest feedback and open recommendations.Employ humor to ease tension: Keep teams and clients focused on solutions, using humor as a tool for rapport.Foster partnerships: Strengthen client relationships through strategic advice and mutual value creation.
Activate Interactive Pte Ltd
Activate Interactive Pte Ltd, a premier technology consultancy based in Singapore with operations in Malaysia and Indonesia, is dedicated to enhancing client success through superior, cost-effective application development solutions. We specialize in creating impactful mobile and web applications, alongside advanced cloud technologies that eliminate technological barriers and boost business efficiency.At Activate, we are passionate about positively influencing the lives of individuals and the health of our environment through innovative technology. Our commitment to fostering a supportive workplace allows our employees to unleash their full potential, thereby driving continuous innovation within our teams.We are currently expanding our dynamic team and are on the lookout for enthusiastic individuals who are excited about contributing to a company that prioritizes growth and positive social impact through technology.Our Co-Development Business Unit is seeking a skilled DevSecOps Engineer for a fixed-term engagement of one year.Project Overview:In this role, you will be instrumental in the enhancement and maintenance of our Salesforce CRM systems. This project signifies a strategic shift from traditional customer service methodologies to a sophisticated, cloud-based, AI-driven omnichannel service model. Your contributions will enhance the existing Salesforce CRM platform to bolster customer engagement, operational control, and security measures.The Salesforce CRM system will cater to around 175 concurrent users, including Contact Centre staff, Level 2 officers, management, and system administrators, with anticipated customer inquiries reaching approximately 170,171 annually by 2028 across various channels.The upgraded Salesforce CRM (NOVA CRM) will provide robust customer relationship management capabilities in the following critical areas:AI-driven case triage and response features with automated case categorization, intelligent routing, GenAI-supported response generation, and email case summarization.Integrated omnichannel support, including WhatsApp chatbots, live chat, voice assistance, and appointment scheduling, ensuring seamless transitions between self-service and agent-assisted interactions.Improved case management functionalities featuring collaboration tools, intelligent workload distribution, and enhanced capabilities for efficient case resolution by service teams.Advanced analytics and reporting for actionable insights into customer interaction patterns and workload performance.
Activate Interactive Pte Ltd
Activate Interactive Pte Ltd is a premier technology consultancy based in Singapore, with additional operations in Malaysia and Indonesia. We empower our clients by delivering high-quality, cost-effective, and impactful end-to-end application development solutions, including mobile and web applications, as well as advanced cloud technology that helps overcome technological barriers and enhances business efficiency.Our mission is to create a positive impact on the lives of individuals and the environment through innovative technology. We are dedicated to fostering a supportive environment where all employees can reach their full potential, driving continuous innovation.We are excited to expand our team and are looking for dynamic individuals who are passionate about being part of a growing company focused on mobile and web technologies that make a difference.The Co-Development Business Unit is on the lookout for a talented Low Code Engineer.This position is a fixed-term contract for a duration of 1 year.Your Responsibilities:In this role, you will be involved in the enhancement and maintenance of our Salesforce CRM systems.This project is a strategic shift from a traditional customer service model to an advanced cloud-based, AI-driven omnichannel service model. Your contributions will be critical in enhancing the existing Salesforce CRM platform, aiming to boost customer engagement capabilities while ensuring robust operational control and security.The Salesforce CRM system supports various stakeholders, including approximately 175 concurrent users (Contact Centre staff, L2 officers, management, and system administrators) and is designed to handle increasing customer demands, with annual enquiries projected to reach 170,171 by 2028 across multiple channels.The upgraded Salesforce CRM (NOVA CRM) will offer extensive customer relationship management capabilities encompassing:AI-driven case triage and response functionalities, such as automated case categorisation, intelligent routing, GenAI-supported response generation, and email case summarisation.Integrated omnichannel support including WhatsApp chatbot, live chat, voice interactions, and appointment booking, ensuring seamless transitions between self-service and agent-assisted interactions.Enhanced case management features, with collaborative tools and intelligent workload distribution to facilitate efficient resolution by service teams.Advanced analytics and reporting for actionable insights on customer interaction patterns and workload performance.
Activate Interactive Pte Ltd
Activate Interactive Pte Ltd (“Activate”) stands as a premier technology consultancy based in Singapore, with a strong presence in Malaysia and Indonesia. We empower our clients through high-quality, cost-effective, and transformative end-to-end application development solutions, including mobile and web applications, as well as cloud technologies. Our mission is to eliminate technological obstacles and enhance business efficiency.At Activate, we are passionate about making a positive impact on the lives of individuals and the environment by leveraging innovative technology. We strive to create a nurturing environment that allows every employee to reach their full potential, fostering continuous innovation.We are excited to welcome new members to our growing team. If you are enthusiastic about joining a dynamic company that pioneers mobile and web technologies to positively influence lives, we would be thrilled to hear from you.Co-Development Business Unit is seeking a Product Manager.Key Responsibilities:As a Product Manager, you will lead the design and development of software applications that assist government agencies in better serving community needs. We embrace an Agile development methodology and are committed to implementing best practices and cutting-edge tools.Deliver projects and products using Agile project management methodologies, focusing on continuous learning and iteration.Define the nature and scope of current and future product lines by reviewing product specifications and requirements.Launch new products by analyzing proposed requirements and overseeing product development.Market new products by creating integrated timelines with marketing and production teams.Facilitate a collaborative planning process, prioritizing tasks based on the team's capacity and skills.Encourage discussions, decision-making, and conflict resolution.Understand various technical aspects of projects, including system capabilities and limitations.Communicate technical insights to both internal and external stakeholders.Support the Product Owner in grooming and maintaining the product backlog.Define the product roadmap and ensure user stories are created in JIRA, Confluence, etc.
Activate Interactive Pte Ltd
Activate Interactive Pte Ltd (“Activate”) stands as a premier technology consultancy based in Singapore, with additional operations in Malaysia and Indonesia. We specialize in delivering high-quality, cost-effective, and impactful end-to-end application development solutions, including mobile and web applications, as well as cloud technology that eliminates technological barriers and enhances business efficiency.Our mission is to positively influence the lives of individuals and contribute to a sustainable environment through innovative technology. We are dedicated to fostering a supportive work atmosphere that empowers our employees to realize their full potential, driving continuous innovation in the process.We are excited to expand our team and are on the lookout for passionate individuals to join us!If you are eager to be part of a forward-thinking company that leverages mobile and web technologies to make a meaningful difference in people’s lives, we invite you to apply.The Co-Development Business Unit is currently seeking a Senior Low Code Engineer for a fixed-term contract lasting one year.Your Role:In this role, you will contribute to the ongoing enhancement and maintenance of our Salesforce CRM systems. This project aims to pivot from a traditional customer service framework to a cutting-edge, cloud-based, AI-enabled omnichannel service model. Enhancements to the Salesforce CRM platform are essential to boost customer engagement capabilities while ensuring operational control and security.The Salesforce CRM system supports approximately 175 concurrent users, including contact center staff, L2 officers, management, and system administrators. It is designed to accommodate increasing customer inquiries, projected to reach 170,171 annually by 2028 across various channels.The enhanced Salesforce CRM (NOVA CRM) will provide comprehensive customer relationship management features across key areas such as:AI-driven case triage and response capabilities, including automated case categorization, intelligent routing, GenAI-supported response generation, and email case summarization.Unified omnichannel integration that supports channels like WhatsApp chatbots, live chat, voice interactions, and appointment booking, ensuring smooth transitions between self-service and agent-assisted support.Advanced case management functionalities featuring collaboration tools, intelligent workload distribution, and efficient case resolution support for service teams.Robust analytics and reporting that yield actionable insights into customer interaction trends and workload management.
Activate Interactive Pte Ltd
Activate Interactive Pte Ltd is a premier technology consultancy based in Singapore, with a strong footprint in Malaysia and Indonesia. We empower our clients by delivering high-quality, cost-effective solutions in end-to-end application development, including mobile and web applications, as well as cloud technologies. Our mission is to eliminate technological barriers and enhance business efficiency.We are dedicated to making a positive impact on the lives of individuals and the environment through innovative technology. Our commitment to fostering a supportive workplace enables our employees to reach their full potential and continuously drive innovation.We are on the lookout for new team members to join our expanding family. If you are excited about being part of a dynamic company that leverages mobile and web technologies to create meaningful change, we encourage you to apply!The Co-Development Business Unit is currently seeking a Solution Architect to join our team. This role is a fixed-term contract for one year.What will you be doing?You will play a crucial role in enhancing and maintaining our Salesforce CRM systems. This project is pivotal as it represents a strategic shift from a traditional customer service model to a sophisticated, cloud-based, AI-enhanced omnichannel service model. Your enhancements to the Salesforce CRM platform will enhance customer engagement capabilities while ensuring robust operational controls and security measures.Our Salesforce CRM supports around 175 concurrent users, including Contact Centre staff, L2 officers, management, and system administrators, while catering to an increasing customer demand expected to reach over 170,171 annual inquiries by 2028 through various channels.The upgraded Salesforce CRM (NOVA CRM) will provide extensive customer relationship management functionalities, focusing on key areas such as:AI-driven case triage and response capabilities, featuring automated case categorization, intelligent routing, GenAI-supported response generation, and email case summarization.Integrated omnichannel solutions that facilitate interactions via WhatsApp chatbots, live chat, voice, and appointment bookings, enabling seamless transitions between self-service and agent-assisted communications.Advanced case management features, including collaboration tools, intelligent workload distribution, and capabilities designed for efficient case resolution by service teams.Enhanced analytics and reporting tools, offering actionable insights into customer interaction patterns and workload performance.
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