Software Engineer II at Helpshift | Pune, Maharashtra

About UsAt Helpshift, a proud member of Keywords Studio, we are redefining customer service by bridging the gap between traditional support channels like email and phone and the modern consumer's preference for messaging on mobile devices. Our AI-driven customer service platform empowers companies to resolve issues swiftly, significantly enhancing customer satisfaction. Renowned brands such as Supercell, Scopely, and Rovio trust Helpshift to deliver messaging-first customer support. With our platform installed on over 2 billion devices globally, we serve more than 820 million active users, showcasing our impressive scale:85,000 requests per second (RPS)30 milliseconds response time300 GB data transfer per hour1,000 virtual machines deployed at peakWe are on the lookout for a motivated, experienced, and solution-oriented Platform Software Engineer II who thrives in a dynamic, technology-focused environment. You will play a pivotal role in our product and platform development team, collaborating across various teams to create top-notch, scalable products.

Join QAD Inc. as a Principal Software Engineer in our Platform Infrastructure team, where you will play a pivotal role in shaping our cutting-edge software solutions. You will collaborate with cross-functional teams to design, develop, and implement robust infrastructure solutions that enhance performance and scalability. Your expertise in software engineering and infrastructure management will help drive innovation and efficiency across our platforms.

Join OpenGov, a pioneering leader in AI-driven ERP solutions specifically tailored for local and state governments across the United States. Our innovative Public Service Platform is trusted by over 2,000 entities, including cities, counties, state agencies, and school districts, empowering them to operate with enhanced efficiency, adapt to change, and bolster public trust. Our suite of category-leading products encompasses enterprise asset management, procurement, accounting, budgeting, and open data solutions—all unified within the OpenGov ERP for maximum ROI and alignment with community priorities. Discover OpenGov’s mission to transform government accountability and efficiency at OpenGov.com.Job Summary:At OpenGov, we embrace bold ideas and rapid iteration, directly connecting our work to impactful customer outcomes. As a Senior Software Engineer, you will play a pivotal role in developing top-notch SaaS solutions that enhance efficiency, transparency, and accountability for government agencies. You will lead the charge in delivering new features and enhancements within a dynamic, agile environment, leveraging modern technologies including ReactJS, Typescript, GraphQL, and NodeJS.

Join PubMatic as a Senior Software Engineer and be a pivotal part of our Core Platform team. In this role, you will design, develop, and enhance our core technologies that power digital advertising, ensuring optimal performance and scalability.

About Addepar Addepar is a global data and AI platform serving investment professionals. The company brings together portfolio, market, and client data to deliver actionable insights and streamline investment workflows. More than 1,400 firms in nearly 60 countries use Addepar to manage and advise on close to $9 trillion in assets. The platform integrates with around 650 partners in software, data, and consulting, supporting a wide range of investment operations. Addepar has offices in New York City, Salt Lake City, London, Edinburgh, Pune, Dubai, Geneva, and São Paulo. Role Overview The AI Platform team at Addepar is hiring a Senior Frontend Software Engineer in Pune, India. This group builds the next generation of Addepar’s AI platform, focusing on natural language processing and data intelligence to power intuitive insights and interactions across AI products. What You Will Do Design and refine interactive interfaces for AI Platform products. Work closely with product design, backend, and AI/ML engineers to create seamless, reliable AI experiences. Focus on details that shape real-time AI interactions, from frame rendering to user engagement. Help ensure the platform meets Addepar’s standards for performance and transparency. Requirements Legal authorization to work in India from the first day of employment. Visa sponsorship is not available for this role.

Addepar seeks a Staff Software Engineer to join the Infrastructure team in Pune, India. This role centers on the AI Platform, supporting the systems that enable AI projects throughout the company. Key responsibilities Design, build, and maintain infrastructure systems that support AI initiatives. Collaborate with cross-functional teams to enhance and optimize the technology stack. Prioritize scalability and performance as the AI Platform develops. Location This position is based in Pune, India.

About Us Mindtickle stands at the forefront of AI-driven revenue enablement, merging practical learning with deal execution to catalyze behavior change and maximize revenue per representative. Acknowledged by industry analysts as a market leader, we proudly hold the title of G2's #1 product for sales onboarding and training. Our relentless pursuit of innovation has culminated in accolades such as the "AI-based Sales Solution of the Year" at the AI Breakthrough Awards and a Gold Stevie Award for Sales and Customer Service, underscoring our commitment to product excellence and exceptional customer support.Join Our AI/ML Engineering TeamOur mission is to empower revenue teams by pinpointing skill gaps, offering actionable insights, and facilitating real-time improvements in workflow. The CoE-ML team is integral to this mission, embedding AI throughout Mindtickle's product suite via CoPilots, hyper-realistic AI role plays, automated content curation, and smart coaching. We leverage cutting-edge Generative AI and Large Language Model technologies, uphold stringent evaluation standards, and manage scalable production AI systems. As we transition to an AI-native product model, we expect our engineers not only to develop AI functionalities but also to adopt an AI-first mindset in all aspects of their work.

Role overview Addepar seeks a Senior Backend Software Engineer for its AI Platform team based in Pune, India. The position involves designing, building, and improving backend services that power Addepar’s financial technology products. Main responsibilities Develop and enhance backend systems supporting the AI platform. Translate complex business requirements into effective technical solutions in partnership with engineering and cross-functional teams. Write clean, efficient, and maintainable code. Improve system performance and scalability to ensure reliability and support future growth. Collaboration This role involves close collaboration with engineers, product managers, and other stakeholders. The goal is to deliver software that aligns with both technical standards and business objectives.

Join Guidepoint as a Senior Platform Engineer and play a pivotal role in crafting and enhancing our technology platforms. You will leverage your extensive experience to design, develop, and maintain robust systems that support our clients' needs. Be at the forefront of innovation, working within a collaborative environment that values creativity and technical expertise.

Role Overview Smiths Group plc is hiring an Engineer II for the DGSS Engineering team in Pune. This position focuses on strengthening engineering processes and supporting technical improvements across the group. What You Will Do Work with cross-functional teams to improve and implement engineering processes Contribute to solutions that raise quality and efficiency standards Support ongoing technical initiatives within DGSS Engineering

Join QAD Inc. as a Manager of Engineering for our Integration Platform. In this pivotal role, you will lead a talented engineering team to design and implement robust integration solutions that enhance our product offerings. You will drive innovation and ensure the seamless operation of our integration platforms in line with business objectives.

Smiths Group seeks an Engineer II specializing in Regulatory Engineering for its Pune location. This role centers on supporting regulatory compliance and contributing to various engineering projects, ensuring products meet required standards and regulations. Key responsibilities Participate in engineering projects with attention to regulatory requirements Work alongside teams to verify that products comply with applicable standards Assist in preparing documentation and managing processes tied to product compliance Team impact This team plays a part in delivering solutions that enhance product safety and performance. The work supports both compliance and the overall quality of products released to the market.

Join Rubrik as an Engineering Manager for our Cloud Platform Development team, where you will lead a dynamic group of engineers dedicated to building and enhancing our cutting-edge cloud solutions. You will play a pivotal role in architecting and delivering robust software that meets the demands of our global clientele.

Join Capco as a GCP Platform Engineer, where you will play a vital role in designing, implementing, and maintaining robust cloud solutions on the Google Cloud Platform. You will collaborate with cross-functional teams to optimize cloud infrastructure, ensuring high availability, performance, and security for our clients. Your expertise will be instrumental in driving innovation and delivering exceptional value.

Join Helpshift as a Software Engineer II - Backend. At Helpshift, we uphold five core Leadership Principles that guide our daily operations and collective goals. These principles represent our identity within Keywords Studios and reflect our collaborative spirit in achieving success:Power of Partnerships: We work closely with our clients, acting as an extension of their teams. Our shared passion and purpose enable us to support their visions and bring their stories to life.One Keywords: We harness the power of an efficient global network, combining the strengths of local studios with the agility of a global platform, creating our unique advantage.Raise the Game: Embracing innovation and technology is at our core. We leverage our collective experience to deliver new value in gaming and beyond, helping our clients thrive.Embrace an Open World: We celebrate diversity in talent and ideas from our global community. This inclusivity empowers us to produce world-class entertainment for our partners.Trust through Transparency: We foster open, honest relationships with our people, clients, and communities. Clear communication is essential as we pursue success together.Your Profile:A minimum of 4 years of experience in medium to large-scale server-side software development.Strong verbal and written communication skills.Deep understanding of computer science fundamentals, including data structures and algorithm time complexity.Familiarity with Posix-compliant operating systems, specifically Mac OS X and GNU/Linux, and comfort with CLI tools.Proficient in writing unit, functional, and regression tests, with a preference for knowledge in generative testing.A Bachelor's Degree in Computer Science or an equivalent field.Requirements:Experience using distributed version control tools (Git preferred).Functional programming experience, particularly with Clojure, is a plus.Familiarity with JVM is advantageous.Experience working with scalable databases such as MongoDB, Redis, Elasticsearch, Kafka, or PostgreSQL is beneficial.Experience in system performance benchmarking and failure detection is a plus.Projects You May Work On:Developing a chatbot conversation engine capable of scaling to millions of conversations daily.Designing and building highly scalable and resilient workflows for automatic issue routing based on events.Creating and implementing APIs for internal features in the agent dashboard and external-facing APIs for integrations.

Join our dynamic team as a Software Engineer II focused on Developer Productivity in Pune, Maharashtra. We are committed to enhancing the efficiency and effectiveness of our engineering teams through innovative toolsets and processes.As part of our team, you will play a crucial role in developing and maintaining the software and systems that support critical workloads for building and deploying Helpshift products. You will take charge of our build and release processes, ensuring smooth automation across testing, packaging, and deployment. Your expertise will help identify bottlenecks in the software development lifecycle (SDLC) and implement solutions to alleviate them.Your work will involve evaluating and expanding our build systems and deployment automation, utilizing technologies like Jenkins, Docker, Kubernetes, Clojure, Python, and Ansible. If you are passionate about developer experience and productivity, this position is designed for you!

About ConnectWise ConnectWise builds software for technology solution providers, supporting over 45,000 partners worldwide. The company employs more than 3,000 people across North America, EMEA, and APAC. Teams focus on business management, sales optimization, service automation, and remote technology control to help partners deliver strong customer experiences. The culture at ConnectWise values connection, collaboration, and diversity. Colleagues are encouraged to bring their unique perspectives and skills, contributing in ways that matter to them. The environment is inclusive and positive, with appreciation for every team member. Role Overview: Software Engineer II Location: Pune, India This Software Engineer II position supports the Engineering team with technical expertise and a focus on reliability. The role involves hands-on development, troubleshooting, and continuous improvement of systems that are central to ConnectWise operations. What You Will Do Support the Engineering team by providing technical assistance with close attention to detail. Design, develop, and maintain large-scale production services, web applications, data pipelines, and streaming systems. Work on systems that are essential to the organization’s daily operations. Troubleshoot production issues across services and different layers of the technology stack. Contribute to improving engineering standards, tools, and processes across the organization. Participate in the software testing process through review, analysis, witnessing, and certification. Evaluate code for validity, structural integrity, industry standards, and compatibility with operating systems. Stay current on technologies and programming practices by learning, reading, and engaging in professional events, workshops, or groups.

OpenGov creates AI-powered ERP software designed for local and state governments across the United States. More than 2,000 municipalities, state agencies, and educational institutions rely on the Public Service Platform to manage assets, procurement, finances, licensing, and transparency, all within a unified system. The platform helps organizations operate more efficiently and build public trust. More details are available at OpenGov.com. Role overview The Senior Software Engineer - Platform Solutions will contribute to the design and delivery of SaaS products that help government organizations work more efficiently and transparently. This engineer joins an agile team dedicated to building and refining features for the OpenGov platform. What you will do Develop and enhance scalable software solutions tailored for government clients Take a lead role in delivering new features and product improvements Collaborate closely with teammates in an agile setting Work with modern technologies such as ReactJS, TypeScript, GraphQL, and NodeJS Location This position is based in Pune, India.

Role Overview Helpshift is looking for a Software Engineer II focused on Developer Productivity. This hybrid role is based in Pune, Maharashtra, India. What You Will Do Develop and improve internal tools that help teams build and deploy Helpshift products more efficiently. Automate build and testing workflows to support a smoother release process. Manage packaging and product releases, ensuring reliability and consistency. Identify and implement solutions to streamline the software development lifecycle (SDLC). Work with technologies such as Jenkins, Docker, Kubernetes, Python, and Ansible to drive tooling improvements. Tech Stack Jenkins Docker Kubernetes Python Ansible Location Pune, Maharashtra, India (Hybrid)