Software Support Advisor N2 F/H

SepteoMontpellier

On-site Full-time

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Experience Level

Mid to Senior

Qualifications

To excel in this role, you should have:Proven experience in a customer support role, preferably in software or technology. Strong problem-solving skills with a technical mindset. Excellent communication skills, both verbal and written. Ability to work collaboratively in a fast-paced environment. Familiarity with software troubleshooting and user support processes. A relevant degree or equivalent experience in a related field.

About the job

The Software Support Advisor N2 at Septeo works directly with clients to ensure their software runs smoothly. Based in Montpellier, this position handles complex technical questions and supports users in getting the most value from Septeo’s products.

What you will do

Provide advanced support for clients, addressing technical issues that require detailed troubleshooting.
Assist with implementing software for both new and current users.
Resolve challenging technical queries by identifying effective solutions.
Contribute to user training efforts, helping customers gain confidence and satisfaction with Septeo’s products.

Location

This role is located in Montpellier.

About Septeo

Septeo is a leading provider of software solutions designed to empower businesses across various sectors. With a commitment to innovation and customer satisfaction, we strive to deliver cutting-edge technology that meets the evolving needs of our clients. Join us and be part of a passionate team dedicated to making a difference.

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