About the job
Join Axon and be a Force for Good.
At Axon, our mission is to Protect Life. We are pioneers addressing society's most urgent safety and justice challenges through our integrated ecosystem of devices and cloud-based software. Like our products, we collaborate effectively, valuing openness and compassion, and actively seeking diverse viewpoints from our customers and communities.
Life at Axon is dynamic, challenging, and impactful. Here, you will take charge and create meaningful change while continuously growing in a role that matters at a company where you are valued.
Your Impact
As a Technical Account Manager, you will play a vital role in deploying and supporting Axon’s software solutions within law enforcement agencies. Your expertise in Axon products and services will enable you to deliver high-level technical support, manage intricate deployments, and cultivate strong customer relationships. You will be the primary point of contact for your assigned agencies, addressing major technical challenges, promoting software adoption, and advocating for the customer within Axon. Your contributions will enhance public safety and save lives by ensuring our technology is utilized effectively by those who need it most.
What You’ll Do
Location: Must be based within an hour of an Axon Hub Location, remote with 80% travel to agency locations across the US
Reports To: Manager of Technical Account Management Services
- Lead Technical Support: Serve as the primary technical liaison for assigned agencies, diagnosing and resolving complex technical challenges associated with Axon’s products and services.
- Drive Deployments: Collaborate with deployment teams to design, configure, test, and implement Axon software solutions, ensuring successful rollouts.
- Manage Crisis Situations: Respond promptly to critical technical issues, acting as a crisis manager to restore functionality and minimize disruptions to agency operations.
- Advocate for Customers: Represent agency needs and feedback internally at Axon, influencing product development and service enhancements.
- Promote Best Practices: Guide agencies through change management processes, identifying challenges and providing solutions to optimize software usage and adoption.
- Collaborate Across Teams: Work closely with cross-functional teams, including engineering, product management, and sales, to ensure...

