About the job
Synthesia stands at the forefront of the AI video revolution, providing cutting-edge solutions for businesses worldwide and trusted by more than 90% of the Fortune 100. Established in 2017 and headquartered in London, we have expanded our presence with teams across Europe and the US.
As the landscape of work evolves with AI, Synthesia is committed to enhancing visual communication and fostering enterprise skill development, empowering individuals to thrive in their organizations.
With our recent Series E funding of $200 million, our valuation has soared to $4 billion, bringing our total funding to over $530 million from leading investors such as Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside trailblazers from Stripe, Datadog, Miro, and Webflow.
About the Role
We are seeking an enthusiastic and innovative Solutions Consultant to spearhead our Solutions Consulting and educational initiatives in our dynamic startup environment. This role is fast-paced and requires a blend of creativity and exceptional customer service skills. You will be responsible for crafting training strategies, developing engaging content, and driving product adoption and performance metrics. Your primary focus will be to design and implement a seamless onboarding process that enables our customers to quickly realize the value of our product, ultimately enhancing customer retention.
If you are passionate about cultivating a creative and dynamic culture and possess a successful track record in customer onboarding and education, we invite you to apply for this thrilling opportunity to join our team as a Solutions Consultant! You will collaborate with a vibrant and dedicated team in a rapidly growing startup environment.
Design and implement a comprehensive training and education strategy that ensures customers achieve value from our product within their first 90 days.
Establish and refine the customer onboarding process, ensuring it is both seamless and efficient.
Create engaging and impactful training programs that will position Synthesia as a leader in the synthetic media sector, fostering devoted customer advocates and driving product success.
Produce written and video content for diverse platforms, including email and knowledge bases.
Determine success metrics and monitor engagement levels for product adoption.
Collaborate with cross-functional teams (Support, Customer Success, Sales Enablement, Growth, Sales, and Product) to align priorities and enhance customer experiences.
