Staff Data Analyst - Customer Experience

CoupangTaipei, Taiwan

On-site Full-time

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Experience Level

Mid to Senior

Qualifications

Qualifications:Experience in the Fraud domain is advantageous. Proficient in SQL, with over 6 years of experience in data analytics. Demonstrated ability to develop clear and actionable strategies through data analysis. Self-motivated with a strong sense of responsibility, capable of exercising sound judgment in a fast-paced, dynamic environment.

About the job

Join Our Team as a Staff Data Analyst

At Coupang, our passion for delivering exceptional customer experiences drives everything we do. We thrive on the feedback from our customers who often express their satisfaction with the remark, "How did I ever live without Coupang?" Our company emerged from a commitment to revolutionize shopping, dining, and everyday living, positioning ourselves as a formidable disruptor in the multi-billion-dollar commerce sector. As one of the fastest-growing retail entities, we have cultivated an extraordinary reputation as a dependable leader in the marketplace.

We harmoniously blend the innovative spirit of a startup with the robust resources of a large publicly traded corporation, fueling our rapid expansion and enabling us to introduce new services at an unprecedented pace. Each day at Coupang offers the thrill of growth, both personally and professionally, as we embark on an adventure to shape the future of commerce.

Our mission is clear: to redefine the possibilities of commerce. We challenge conventional trade-offs and push boundaries to address pressing challenges. Join Coupang now and make a significant impact in this dynamic, high-tech, and interconnected world.

Your Role – Staff Data Analyst - Customer Experience:

As a Staff Data Analyst, you will take the lead in generating actionable insights and comprehensive reports that enhance management's ability to provide outstanding customer experiences. By analyzing billions of data points created as millions of customers engage with Coupang's offerings, you will uncover valuable insights that address complex business inquiries and deepen our understanding of customer behavior.

Key Responsibilities:

Develop and provide innovative customer experience metrics and insights to optimize shopping experiences.
Collaborate with product managers, designers, program managers, engineers, and various stakeholders to drive data-informed decision-making.
Compile and oversee weekly, monthly, and quarterly business reports, working with cross-functional teams to extract valuable insights and present findings to stakeholders and leadership.
Serve as a thought leader in e-commerce and fulfillment service analytics.

About Coupang

Coupang is a trailblazer in the retail industry, dedicated to enhancing customer experiences through innovative solutions. Our unique combination of a startup culture and the infrastructure of a large corporation fosters an environment of continuous growth and service innovation.

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Company IntroductionCoupang is revolutionizing the shopping experience, aiming to impress every customer from the moment they open the Coupang app to the delivery of their order. Our services in Taiwan include the renowned 'Rocket Delivery' offering next-day delivery on a vast array of products at competitive prices, and 'Rocket Oversea' providing free inter…

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Staff Data Analyst - Customer Experience

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Join Our Team as a Staff Data AnalystAt Coupang, our passion for delivering exceptional customer experiences drives everything we do. We thrive on the feedback from our customers who often express their satisfaction with the remark, "How did I ever live without Coupang?" Our company emerged from a commitment to revolutionize shopping, dining, and everyday living, positioning ourselves as a formidable disruptor in the multi-billion-dollar commerce sector. As one of the fastest-growing retail entities, we have cultivated an extraordinary reputation as a dependable leader in the marketplace.We harmoniously blend the innovative spirit of a startup with the robust resources of a large publicly traded corporation, fueling our rapid expansion and enabling us to introduce new services at an unprecedented pace. Each day at Coupang offers the thrill of growth—both personally and professionally—as we embark on an adventure to shape the future of commerce.Our mission is clear: to redefine the possibilities of commerce. We challenge conventional trade-offs and push boundaries to address pressing challenges. Join Coupang now and make a significant impact in this dynamic, high-tech, and interconnected world.Your Role – Staff Data Analyst - Customer Experience:As a Staff Data Analyst, you will take the lead in generating actionable insights and comprehensive reports that enhance management's ability to provide outstanding customer experiences. By analyzing billions of data points created as millions of customers engage with Coupang's offerings, you will uncover valuable insights that address complex business inquiries and deepen our understanding of customer behavior.Key Responsibilities:Develop and provide innovative customer experience metrics and insights to optimize shopping experiences.Collaborate with product managers, designers, program managers, engineers, and various stakeholders to drive data-informed decision-making.Compile and oversee weekly, monthly, and quarterly business reports, working with cross-functional teams to extract valuable insights and present findings to stakeholders and leadership.Serve as a thought leader in e-commerce and fulfillment service analytics.

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Staff Data Analyst - Customer Experience at Coupang | Taipei

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Senior Manager of Capacity Planning - Last Mile Operations

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Full-time|On-site|Taipei, Taiwan

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Mar 13, 2026

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[Internal] Business Analyst - Product Pricing Data Specialist

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Full-time|On-site|Taipei, Taiwan

Role Overview Coupang is hiring a Business Analyst focused on product pricing data for the Taipei office. This role centers on analyzing pricing strategies, market trends, and competitor pricing to support informed business decisions and strengthen our market position. What You Will Do Study pricing strategies and assess their effectiveness using data analysis Monitor market trends and competitor pricing to provide actionable insights Collaborate with cross-functional teams to refine and optimize pricing models Help ensure pricing strategies support Coupang's broader business goals

Apr 17, 2026

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