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Staff Technical Support Account Manager

findhelpMadison, WI
On-site Full-time

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Experience Level

Experience

Qualifications

Strong technical troubleshooting skills and experience in solution architecture. Excellent communication and interpersonal abilities. Proven project management skills, with the ability to coordinate multiple projects simultaneously. Experience in customer support or account management roles. Familiarity with social care resources and the ability to understand client needs effectively.

About the job

Transforming Connections to Social Care

At findhelp, we are revolutionizing the way individuals connect with social care resources. Our extensive platform offers a suite of products and services designed to facilitate easy connections, track journeys, and measure impact swiftly and reliably. Our network encompasses over half a million local, state, and national programs, ensuring comprehensive coverage for every ZIP Code across the country, from rural regions to bustling urban centers.
Founded in 2010 and headquartered in Austin, Texas, findhelp has been enabling various sectors—including healthcare, government, and education—to connect individuals with essential social care resources while prioritizing privacy and security.

As a mission-driven organization, our focus is on creating a positive impact by connecting individuals in need with programs that serve them, ensuring a dignified and straightforward experience. Our proprietary technology empowers millions of seekers to discover food, health, housing, and employment programs available in their vicinity.

Position Overview: The Research & Development (R&D) Department encompasses several disciplines, including software and database engineering, quality assurance, and technical implementation. The R&D team is responsible for designing and developing product features, addressing platform issues, conducting technical analyses, ensuring successful integration installations, maintaining platform health, and creating automation tools to streamline software development processes. They collaborate cross-functionally to advance findhelp’s mission of connecting individuals with the programs that support them, ensuring dignity and ease.

The Staff Technical Solutions Engineer is crucial in supporting our rapidly growing customer and partner base across the United States. This role focuses on driving customer success through tailored technical solutions, exceptional support, and effective project management in the implementation of our technical capabilities. The individual will also act as an internal technical expert and liaise with various cross-functional teams.

This position not only emphasizes delivering technical solutions but also requires strong customer service skills and a genuine passion for the social care landscape.

About findhelp

findhelp is dedicated to transforming the connections between individuals and essential social care resources. Our innovative platform empowers millions by facilitating access to vital services while maintaining strict standards of privacy and security. With a commitment to enhancing lives through technology, we strive to make a meaningful impact in communities across the nation.

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