About the job
About Engine
At Engine, we are revolutionizing business travel to make it personalized, rewarding, and straightforward. For too long, managing travel and expenses has been complex and disjointed , we are here to change that. We envision a future where travel is seamless, enhanced by technology that provides exceptional experiences for customers at every stage. That’s why we are developing a platform that integrates corporate travel, a powerful charge card, and modern spend management all in one place.
To bring this vision to fruition, we seek remarkable, mission-oriented individuals to help us redefine how businesses manage and experience travel.
Over 20,000 companies already trust Engine to support over 1 million travelers and billions in annual bookings. With a positive cash flow and rapid growth, we combine exclusive Engine-only rates, industry-leading rewards, and intelligent automation to help businesses save money while delivering world-class personalization and convenience.
Supported by Telescope Partners, Blackstone, and Permira, Engine has been recognized as one of the fastest-growing travel and fintech platforms in North America, earning accolades such as the Deloitte Fast 500 and Built In’s Best Places to Work.
About the Role
We are in search of a customer-centric Account Manager to join the Engine team. In this position, you will be more than just a point of contact; you will serve as a strategic partner for a diverse portfolio of businesses. You will navigate various industries and company sizes, blending the art of relationship-building with the science of data-driven growth.
Your success in this role will be defined by three core pillars: Maintaining & Expanding your accounts' Gross Booking Value (GBV), mitigating risk to prevent churn or downsell, and actively increasing product attach rates across the Engine suite.
Key Responsibilities
- Portfolio Stability & Expansion: Proactively maintain and grow accounts within your portfolio, transforming successful relationships into increased revenue.
- Co-sell Approach: Collaborate closely with your Account Director (AD) counterpart on larger expansion and risk opportunities.
- Risk Mitigation: Identify potential risks early by analyzing customer engagements, Salesforce data, and usage metrics to prevent downsell and churn before they occur.
- Driving Product Attach Rates: Advocate for the integration of additional Engine products into existing accounts, enhancing value for our clients.
