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Strategic Account Manager

SereactStuttgart Schockenriedstr. 17
On-site Full-time

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Experience Level

Manager

Qualifications

Education and ExperienceStrong understanding of intralogistics, automation, robotics, or industrial techExperience managing and growing enterprise or strategic accountsBackground in a scale-up or fast-growing environmentProven ability to drive commercial expansion and customer outcomesHigh technical affinity; engineering background a plusExcellent communication and stakeholder management skillsFluent in English (other languages are a plus)

About the job

Who We Are:

At Sereact, we are pioneering the future of robotics by developing cutting-edge technology that empowers robots to perceive, reason, and act within real-world industrial environments. Our innovative solutions address the automation challenges that conventional systems cannot overcome, and we aim to revolutionize physical work processes. We seek inquisitive and daring thinkers to join us in shaping the landscape of robotics.

Overview:

We are excited to welcome one of our inaugural Strategic Account Managers, who will be responsible for nurturing and expanding Sereact's most crucial customer partnerships. Your role will focus on ensuring our clients derive significant value from our AI-driven robotic solutions, achieving measurable results, and identifying growth opportunities within the Fashion, General Merchandise, E-Grocery, and 3PL sectors.

This impactful position blends strategic account management with customer success and commercial development in a rapidly growing AI robotics firm.

Willingness to travel: up to 50%

Your Responsibilities:

  • Manage strategic customer relationships from onboarding to retention and expansion

  • Serve as a trusted advisor to operational and executive stakeholders

  • Facilitate value realization and ROI through effective account management

  • Pinpoint and secure opportunities for expansion (new sites, increased throughput, additional licenses), as well as renewals

  • Craft customized go-to-market and account growth strategies, including Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs)

  • Collaborate with Product, Engineering, and Operations teams to translate customer needs into actionable roadmap inputs

  • Contribute to building the processes and playbooks for Customer Success at Sereact

Qualifications:

Education and Experience

  • Deep knowledge of intralogistics, automation, robotics, or industrial technology

  • Proven experience in managing and scaling enterprise or strategic accounts

  • Experience working in a fast-paced, scale-up environment

  • Demonstrated ability to drive commercial growth and enhance customer outcomes

  • Strong technical affinity; engineering experience is a plus

  • Exceptional communication and stakeholder management skills

  • Fluency in English is required; additional languages are an advantage

About Sereact

Sereact is at the forefront of innovative robotics technology, developing solutions that enable machines to navigate and operate in real industrial contexts. Our mission is to bridge the gap in automation, transforming how work is performed in sectors ranging from logistics to manufacturing.

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