Strategic Technical Account Manager at DigitalOcean | Seattle

DigitalOceanSeattle

On-site Full-time $174.2K/yr - $217.8K/yr

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Experience Level

Mid to Senior

Qualifications

We are looking for candidates with:Strong experience in technical account management or related roles. Proven track record of building and maintaining relationships with senior executives. Expertise in cloud technologies, AI/ML, and GPU workloads. Excellent communication and presentation skills. A passion for customer success and a proactive approach to problem-solving.

About the job

Join DigitalOcean and elevate your career by working with a vibrant community of top talent dedicated to simplifying scalable cloud solutions. If you possess a growth mindset, think innovatively, and thrive in a fast-paced environment that disrupts the industry, you will find your place within our team. We are committed to winning together, learning, enjoying our work, and making a significant impact for innovators around the globe.

We are on the lookout for a Strategic Technical Account Manager who is eager to make a difference, cultivate meaningful relationships with senior stakeholders, and adeptly integrate infrastructure decisions into business strategies.

As a Strategic Technical Account Manager (TAM) at DigitalOcean, you will be part of a dynamic team that is reshaping the future of cloud computing and artificial intelligence.

Your Responsibilities:

Strategic Relationship Management

Manage the technical relationships with our most valuable customers, including Fortune 500 companies and leading global technology firms.
Act as a trusted technical advisor and primary point of contact for executive-level stakeholders, fostering deep, enduring connections with VP and SVP-level contacts.
Facilitate regular technical and strategic alignment meetings (QBRs, EBRs) to proactively shape customer roadmaps and maximize the value derived from DigitalOcean's infrastructure.
Serve as a thought partner, encouraging customers to modernize, optimize, and scale AI/ML and GPU workloads leveraging cutting-edge cloud architecture patterns.

Executive Presence & Influence

Engage confidently with C-suite and VP-level executives, demonstrating clarity and authority.
Deliver impactful, board-ready presentations regarding architectural decisions, cost-performance trade-offs, and avenues for innovation.
Navigate intricate organizational structures to ensure DigitalOcean maintains executive alignment and account oversight at every level.

Technical Consultation & Innovation Support

Offer expert advice on designing and scaling AI/ML, containerized, and GPU-intensive workloads on the DigitalOcean platform.
Support customers with architectural planning, workload migration, performance optimization, and incident management.
Collaborate closely with engineering and product teams to resolve customer challenges and influence the product roadmap in alignment with enterprise requirements.

About DigitalOcean

DigitalOcean is a leading cloud infrastructure provider that empowers developers and teams to deploy, manage, and scale applications with simplicity and efficiency. Our mission is to simplify cloud computing for developers and businesses, enabling innovation and growth.

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Strategic Technical Account Manager at DigitalOcean | Seattle

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