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Supply Chain Customer Service Team Lead

CatalyxDublin
On-site Full-time

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Experience Level

Manager

Qualifications

Key Responsibilities:Lead the Catalyx Customer Service Team on-site, ensuring effective execution of duties. Engage in one-on-one interactions with team members to monitor and enhance performance. Oversee daily operations and coordination of Customer Service Coordinators. Act as the primary escalation point for any issues arising within the Customer Service Team. Coordinate and maintain the sales order processing functions, including orders, acknowledgements, invoicing, and credits. Address queries from customers or the sales team promptly. Provide timely support to the commercial team regarding inquiries. Possess comprehensive knowledge of products and processes to facilitate quick responses to customer inquiries. Participate in regular business reviews, including conference calls and face-to-face meetings based on specific customer portfolios. Collaborate with distribution and manufacturing to ensure schedule adherence and accuracy. Work with commercial, manufacturing finance, and financial shared services to ensure accuracy regarding material and customer master setups.

About the job

Catalyx is on the lookout for a dynamic and experienced Supply Chain Customer Service Team Lead to be a part of our dedicated team at our Dublin customer site.


About Us:


At Catalyx, we are a pioneering machine vision and automation company committed to integrating innovative technology and skilled personnel to assist global manufacturers and logistics firms in achieving unparalleled quality and efficiency. With over thirty years of experience, our team has excelled in optimizing operational processes across various highly regulated sectors. Our global presence encompasses 9 offices with over 550 professionals and 3,000 projects successfully executed. We are dedicated to solving complex process challenges and consistently push the boundaries of what is possible. For more details, visit www.catalyx.ai.


As a trusted partner for high-risk and regulated markets, we are devoted to delivering exceptional lifecycle services. Our commitment to continuous innovation enables us to empower life science and other regulated organizations to enhance their operational efficiency and drive success.  To support this mission, we are focused on enhancing our on-site teams to advance customer operations effectively.

About Catalyx

Catalyx is a leader in machine vision and automation, dedicated to integrating cutting-edge technology and skilled expertise to support global manufacturers and logistics companies. With a legacy of over thirty years, we have successfully optimized operational processes in highly regulated industries, continuously striving for excellence and innovation.

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