Support Account Manager - Escalations & Customer Support

At Ripple, we are revolutionizing the way value is transferred, akin to the flow of information today. Our bold initiatives are already making waves in the financial world. Through innovative cryptocurrency solutions tailored for financial institutions, businesses, and governments, we are enhancing the global financial landscape and fostering economic equity and opportunity worldwide. Join us to grow your career and develop your skills, surrounded by a supportive team.If you're eager to make a significant impact and explore remarkable career advancement possibilities, come aboard and help us create real-world value.THE WORK:Ripple Treasury, formerly known as GTreasury, is a trailblazer in integrated SaaS treasury and risk management solutions for the digital treasury space. Our state-of-the-art technology equips organizations with comprehensive access to cash, liquidity, payments, and financial risk management.We are looking for a Client Support Analyst to be a vital part of our expanding global team. As the primary point of contact for clients utilizing our treasury management platform, you will be instrumental in addressing queries, solving challenges, and ensuring seamless operations.You will collaborate with various teams throughout the organization to provide prompt and insightful solutions, ensuring clients feel supported throughout their journey. This role offers you the chance to gain hands-on experience with how leading global institutions manage their treasury and financial risks.WHAT YOU'LL DO:Serve as the first line of support for our clients, establishing trust and reliability.Take ownership of issues from start to finish: troubleshoot, communicate effectively, and deliver swift, high-quality solutions that foster trust and long-term relationships.Prioritize incoming requests to meet service level agreements (SLAs) while maintaining high quality, adjusting as needed during busy periods.Engage directly with the underlying systems—investigating payment formats, extracts, connectivity (inbound/outbound), and Alliance Lite 2 to identify and resolve issues.Work cross-departmentally with Customer Success, Account Managers, Solutions, and Engineering to tackle complex challenges and ensure client progress.Escalate issues as necessary, providing clear, well-documented context to facilitate swift action from Development.Identify patterns in client concerns and transform them into actionable insights that enhance our product, processes, and overall client experience.

Position - IT Helpdesk Support Analyst - Level 1About UsMason Hayes & Curran is a premier full-service law firm located in the vibrant Dublin Docklands. We pride ourselves on delivering exceptional legal advice and services to a diverse clientele, including multinational corporations, government entities, and institutional clients. With a robust team of over 600 professionals, we are well-equipped to handle a wide array of legal matters.The IT department is looking for a dedicated Level 1 Helpdesk Support Analyst to join our dynamic team of 11. This role is perfect for individuals with at least six months of experience in first-level IT support. You will have the chance to enhance your skills and advance your career in a supportive and collaborative work environment.Key ResponsibilitiesProvide first-level helpdesk support for all Mason Hayes & Curran users, managing phone inquiries and offering desk-side assistance.Maintain effective communication with all IT department members.Support various MHC systems, hardware, and software solutions.Perform basic network administration tasks, including user account setup.Receive training in IT Cybersecurity and all aspects of IT security to ensure compliance with best practices.Report the latest cybersecurity threats and trends to the IT Director.Assist with additional tasks and projects as assigned by IT staff.The IT team operates on a shift basis from 8 AM to 7 PM, Monday to Friday, and on-call phone support is required every five weeks. Candidates must be available to work within these hours as needed.

Onsite rotational role in Dublin, ROI.Full-time position with working hours from 08:00 to 18:00, excluding ROI Bank Holidays. You will cover early and late support hours as per the local rota. When not on the customer site, you may work from home or the Version 1 office.Department: ASPIRE Managed Services.Practice: Services Reliability Group.Role Overview:Join our ASPIRE Global Service Centre, the nucleus of our Service Management operations. Beyond a conventional Service Desk, we serve as the definitive authority and shared service delivery hub, managing all operational workflows, processes, and tools. Our commitment to integrating AI, ongoing improvement, and business innovation defines everything we do at Version 1. With a focus on enhancing self-service and automation, we leverage the powerful digital capabilities of ServiceNow ITSM to ensure a superior experience for our customers.We seek a dedicated and skilled Onsite Support Analyst based in Dublin, Republic of Ireland. In this position, you will be the primary point of contact for local technical support at our customer sites. Your role will involve delivering swift and professional assistance to address IT-related issues, empowering your colleagues and customers to maintain productivity and meet their objectives. With an emphasis on exceptional customer service, you will utilize your technical knowledge to ensure a reliable IT infrastructure. Whether you are resolving first-level issues, escalating complex challenges, or conducting maintenance tasks, your commitment to maintaining an efficient IT environment will be paramount.The ideal candidate will be instrumental in addressing advanced technical issues, particularly in Microsoft 365 and Windows operating systems while demonstrating proficiency in security practices (e.g., MFA), MacOS, mobile device management, and remote support tools. This position demands outstanding problem-solving skills, onsite presence, and a strong sense of customer empathy to handle escalations calmly and professionally.Key Responsibilities:Act as the initial point of contact for technical support via phone, email, or chat.Log and manage incidents, service requests, and inquiries within ServiceNow ITSM or customer systems.Conduct initial triage, diagnosis, and troubleshooting for IT issues, encompassing hardware, software, audio-visual, and network problems.Ensure timely resolution of incidents in accordance with Service Level Agreements (SLAs).Maintain accurate documentation of incidents, resolutions, and troubleshooting steps.Contribute to the development and upkeep of the IT knowledge base.Deliver outstanding customer service and cultivate strong relationships with colleagues and clients.

Delta Capita seeks a KYC Analyst to join the Client Lifecycle Management (CLM) team in Dublin. This group works closely with major financial institutions around the world and is growing to support new business demands. The KYC Analyst role calls for a proactive and adaptable mindset. An entrepreneurial approach to solving problems is important in this position, as the team values initiative and flexibility. Contract options Fixed term Permanent About the team The CLM department focuses on client onboarding and lifecycle management services. More details about their work can be found at Client Lifecycle Management.

Join our dynamic team as a Business Systems Support Analyst at Kepak, located in Blanchardstown, Dublin. In this pivotal role, you will be the primary resource for both technical and functional support of our Microsoft Dynamics 365 applications across the organization. Your contributions will be essential in ensuring seamless operations, user satisfaction, and alignment of systems with business processes.This is a full-time, permanent position reporting to the Business Systems Manager. We offer a flexible, hybrid working environment.Key Responsibilities:Act as the main support contact for Dynamics 365 Finance & Operations.Troubleshoot and resolve incidents, perform root cause analysis, and implement preventive solutions.Provide daily support to end-users, addressing queries and issues effectively.Facilitate onboarding for new users and manage their access permissions.Assist in workflows, templates, and automations within D365.Collaborate with internal developers on system enhancements.Support data migration and integration initiatives with other business systems (e.g., Power BI, SharePoint).Maintain comprehensive system documentation, including user guides and technical manuals.Work closely with cross-functional teams to ensure system capabilities meet business requirements.Engage in strategy meetings aimed at improving system usage and adoption.Stay informed about D365 updates, best practices, and emerging technologies.

As an Institutional Client Services Associate at Interactive Brokers, you will play a pivotal role in managing relationships with our institutional clients. Your responsibilities will include ensuring exceptional service delivery, addressing client inquiries, and collaborating closely with various internal teams to facilitate optimal trading operations.

Role Overview Davy is seeking a Client Service Executive based in Dublin, Leinster. This role serves as the first point of contact for clients, handling queries and supporting their needs. The position focuses on delivering high-quality service and helping to maintain strong client relationships. What You Will Do Respond to client inquiries and requests promptly Support day-to-day client service activities Help ensure smooth and efficient service delivery Contribute to building and maintaining client trust About Davy Davy is a leading financial services firm. The company values strong client relationships and a commitment to service excellence.

xAI is on a mission to develop AI systems that can accurately interpret the universe and empower humanity's quest for knowledge. Our passionate team values engineering excellence and thrives in a collaborative environment. As a Client Account Manager, you will play a crucial role in building real-time information-sharing applications that transform how individuals connect. In this 12-month full-time contract role based in Dublin, you will manage performance advertising campaigns, collaborate with advertisers to achieve their goals, and provide insightful recommendations to optimize their marketing strategies. Your expertise will be vital in resolving campaign issues and driving our growth as a trusted platform for open public discourse.

Bilingual Service Desk Analyst - French and EnglishUK and IrelandJoin Sysco Corporation as a full-time, permanent Service Desk Analyst in our dedicated Service Desk team.As the primary point of contact for internal Sysco users, you will provide level 1 support through various channels including phone, portal, and chat, while managing non-critical escalations. Your key responsibilities will include logging, troubleshooting, and resolving incidents, ensuring high service quality and thorough documentation.Responsibilities:Resolve non-critical incidents and service requests, documenting all activities in ServiceNow.Provide exceptional customer service and professional assistance.Escalate unresolved issues to appropriate teams for further investigation.Utilize standard tools and methodologies to analyze and resolve hardware and software issues.Maintain clear documentation of case details, including actions taken and customer impact.Meet or surpass defined performance metrics, including Customer Satisfaction (CSat) and Quality Assurance (QA) standards.Continuously enhance your knowledge of Sysco's products and services.Create and update knowledge articles to facilitate First Call Resolution and self-service efforts.Participate in after-hours and on-call rotations to ensure comprehensive support coverage.Fulfill training objectives while embodying Sysco’s Mission and Values.

At StepStone, we are experts in global private markets, dedicated to delivering customized investment solutions, advisory services, and insightful, data-driven analysis that empowers investors worldwide. By harnessing the strength of our platform and our unparalleled intelligence across various sectors, strategies, and geographies, we equip our clients with the insights necessary for success.Position OverviewWe are seeking a meticulous (Senior) Analyst to join our Platform Analytics team within the private debt sector. This role involves close collaboration with senior professionals across diverse teams, including business development, research, legal, and compliance, to fulfill extensive data analytics needs for both internal and external stakeholders.The ideal candidate will possess a solid understanding of investments, preferably within private markets, along with strong analytical, numerical, and technical skills, as well as exceptional organizational and communication abilities.Core Responsibilities IncludeCollaborate with the portfolio analytics team to execute internal and external data analyses focused on private debt markets.Enhance and refine existing data analytics tools.Create and adapt new data analysis reports and tools for multiple data deliverables.Regular analytics tasks encompass total expense ratios, track records, ESG reports, and compliance data requirements.Interpret output data and effectively communicate insights to senior team members.Manage ad hoc requests from internal and external clients.Critically assess the quality and content of data analyses and deliverables, raising any issues identified.Assist with various projects and analyses within the portfolio analytics team and the broader analytics and reporting framework.

IQEQ is hiring a Client Manager focused on loan closing for its Dublin office. The position involves managing client relationships and overseeing the full loan closing process. Key responsibilities Coordinate and manage all stages of loan closing for assigned clients Develop and maintain strong working relationships with clients Collaborate with stakeholders to ensure prompt and reliable service Support clients through each step of the loan closing process Location This role is based in Dublin.

Join our dynamic team as an Enterprise DDQ / RFP Analyst at Interactive Brokers Group, Inc. in Dublin, Ireland. This role is essential for managing and responding to due diligence questionnaires (DDQs) and requests for proposals (RFPs) from institutional clients. You will play a key role in representing our firm’s capabilities and ensuring our responses are comprehensive and tailored to meet client needs.Your responsibilities will include collaborating with internal stakeholders to gather relevant information, analyzing data to enhance our responses, and maintaining an organized repository of completed DDQs and RFPs. This is a fantastic opportunity to work in a fast-paced environment where you can apply your analytical skills and contribute to the growth of our client relationships.

Join Our Team as an HR Services Client ManagerAt Adare, we pride ourselves on being one of Ireland’s most reputable consultancies in Employment Law, Industrial Relations, and Human Resource Management.We are dedicated to empowering businesses through people-centric transformation, providing exceptional HR and Health and Safety services that have supported employers across diverse industries for over two decades. Our mission is to establish a trusted partnership with leadership teams and HR managers, ensuring optimal commercial and HR outcomes.Role Overview: We are seeking experienced Employee Relations Practitioners to enhance our consulting practice as part of our growth strategy. As an integral member of our HR service delivery team, you will leverage your HR expertise to design and implement tailored solutions for a diverse portfolio of clients.The HR Client Services Manager will primarily focus on delivering solutions-oriented employee relations advice to our extensive client base across various key sectors.Key Responsibilities:Deliver HR Advice & Support to Assigned Clients:Provide comprehensive guidance throughout the entire employee life cycle, ensuring adherence to best practices and legal requirements.Offer effective HR and Employment Law coaching on operational inquiries, including terms and conditions, sickness absence, performance improvement, and disciplinary actions.Assist clients in critically analyzing complex employee relations matters to identify suitable policies and approaches for resolution.Draft and review documentation to ensure compliance, mitigate risks, and facilitate the resolution of employee relations issues.Proactively inform clients about evolving HR practices and legislative changes, ensuring policies and procedures are current.Collaborate with Senior HR Service Client Managers in conducting workplace investigations, including Bullying, Harassment, Grievance, and Disciplinary cases.Lead consultancy projects according to pre-agreed proposals, budgets, and timeframes.Design and deliver training programs on key HR topics for employees and team leaders, both remotely and in person.

Role OverviewWith over five decades of dedicated service, Cornmarket has been at the forefront of addressing the needs of Public Sector employees, their families, and various affinity groups. This newly established position is a testament to Cornmarket's continuous expansion. As the Client Services Relationship Manager, you will cultivate and oversee relationships with key affinity partners, playing a pivotal role in fostering partner development and identifying new growth avenues for the organization.The Client Services Division is responsible for engaging with senior decision-makers within our union and affinity partners. Our team collectively aims to sustain and enhance Cornmarket’s stature as the premier independent broker of financial services and products for Public Sector employees and their families. We prioritize the overall health and wellbeing of our partners and their members, employing a customer-centric approach in crafting and delivering tailored solutions.In this role, you will engage with established and emerging client segments, forging deep connections with Public Sector and affinity partners, while influencing commercial outcomes that align with Cornmarket’s long-term strategy. This position offers a dynamic environment, high visibility, and significant impact—combining renewal strategies, senior partner interactions, and insurer negotiations focused on commercial success.Key ResponsibilitiesStrategic development of client and partner relationships.Establish and nurture trusted relationships with key partners to ensure exceptional service delivery and strong engagement.Serve as a dedicated liaison between external partners and internal stakeholders, collaborating across departments, including Finance, Life Sales, Life Administration, Marketing, Health, GI, and the broader Client Services Team.Contribute to Cornmarket’s growth strategy by identifying opportunities with new partners and supporting strategic client-facing initiatives.Represent Cornmarket in partner meetings, prospect discussions, insurer negotiations, and renewal processes.Advocate for partners within Cornmarket, ensuring their needs are met and facilitating seamless delivery across departments.Support independent brokering activities to maintain competitiveness.Stay informed about developments in the life, pension, and general insurance sectors to aid decision-making and partner discussions.Lead new business opportunities and marketing efforts.Develop a comprehensive understanding of each client’s culture, needs, and expectations to provide outstanding service.Manage partner inquiries promptly and effectively, setting clear expectations and overseeing service level agreements (SLAs), while acting as a point of escalation for complex issues.

Join our dynamic team at sia as a Client Engagement & CRM Manager, where you will play a pivotal role in enhancing client relationships and optimizing our CRM strategies. This position requires an innovative thinker with a strong background in client engagement and customer relationship management.

Ocorian seeks a Client Accountant for its Capital Markets division in Dublin. This position centers on managing client portfolios and delivering accounting services that meet regulatory requirements. The role supports clients by preparing financial analysis and assisting with their financial strategies. Key responsibilities Oversee accounting activities for assigned client portfolios Maintain compliance with applicable regulations Prepare financial analysis and client reports Assist clients in developing and refining financial strategies Location This role is based in Dublin.

Adare HRM is seeking an experienced HR Services Client Manager to join its Blackrock, Dublin team. For over 20 years, Adare has supported organizations across Ireland with tailored HR, Employment Law, and Health and Safety services. The firm partners closely with leadership teams to drive people-led transformation and deliver practical, trusted solutions. Role overview This position sits within the HR service delivery team and focuses on providing expert employee relations guidance to a diverse client portfolio. The HR Services Client Manager will design and implement solutions that address each client’s unique needs, working across multiple sectors. What you will do Advise assigned clients on all aspects of the employee life cycle, ensuring compliance with best practices and current legislation. Coach clients on operational HR and Employment Law queries, including terms and conditions, absence management, performance, complaints, and disciplinary matters. Help clients analyze complex employee relations issues and recommend appropriate policies and strategies. Draft and review documentation to support compliance, reduce risk, and resolve employee relations concerns. Keep clients informed of HR practice updates and legislative changes, ensuring policies and procedures stay current. Work with Senior HR Service Client Managers on workplace investigations, taking on roles such as note taker, lead investigator, or coordinator depending on experience. Areas include Bullying, Harassment, Grievance, and Disciplinary/Appeal processes. Deliver consultancy projects in line with agreed proposals, budgets, and timelines. Develop and deliver training programs, both remotely and in person, on key HR topics for employees, team leaders, and management teams at client organizations. Requirements Adare is looking for seasoned Employee Relations Practitioners with a strong background in HR advisory and client support. The ideal candidate will be comfortable working on complex issues, drafting compliant documentation, and delivering training and consultancy projects.

Join Wayflyer as an IT Support Engineer, where your expertise will help enhance our technology operations. You will be responsible for troubleshooting technical issues, ensuring smooth IT processes, and providing exceptional support to our team members. If you thrive in a fast-paced environment and enjoy problem-solving, this is the perfect opportunity for you!

As a Lead Commercial Analyst at CarTrawler, you will play a pivotal role in driving our commercial strategy by leveraging data analytics and market insights. You will collaborate closely with cross-functional teams to enhance our pricing models, optimize revenue streams, and support strategic decision-making. Your analytical skills will be crucial in interpreting complex datasets and translating them into actionable recommendations.