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Support Engineer at Chalk | Japan

On-site Full-time

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Experience Level

Experience

Qualifications

Technical background with experience in technical support or software engineering. Proficiency in Python and SQL. Strong troubleshooting, problem-solving, and analytical skills. Exceptional written and verbal communication skills. Ability to collaborate effectively with both technical and non-technical teams. Previous experience in customer-facing technical roles is highly desirable. Bachelor's degree in Computer Science or equivalent.

About the job

About Chalk

Chalk is revolutionizing the data platform landscape to power the next generation of machine learning applications. Our mission is to eliminate the complexities, latency issues, and scalability challenges that have traditionally hampered ML capabilities. Our platform delivers Rust-speed performance paired with sophisticated tools that developers cherish. Leading enterprises rely on Chalk for various applications, including preventing fraudulent credit card transactions, identity verification, and enhancing clean energy utilization. We recently secured a $50 million Series A funding round led by Felicis.

About the Role

As a Support Engineer at Chalk, you will serve as a vital technical support resource, dedicated to providing exceptional experiences for our customers. You will engage directly with clients across diverse sectors such as finance, healthcare, and e-commerce, assisting them in troubleshooting and optimizing their use of Chalk's platform. This role presents a remarkable opportunity to gain in-depth knowledge of our technology, collaborate closely with our Engineering and Forward Deployed Engineering teams, and make a substantial impact on customer satisfaction and product quality.

What You Will Do

  • Deliver frontline technical support to Chalk customers, swiftly diagnosing and resolving technical issues.
  • Work in tandem with the Engineering team to escalate and effectively address complex challenges.
  • Develop profound product knowledge to empower customers to derive maximum value from Chalk.
  • Document solutions, create knowledge-base articles, and share insights to mitigate recurring issues.
  • Identify opportunities to enhance product reliability, usability, and overall customer satisfaction.

What We’re Looking For

  • A technical background with experience in technical support or software engineering.
  • Proficiency in Python and SQL.
  • Strong troubleshooting, problem-solving, and analytical abilities.
  • Exceptional written and verbal communication skills.
  • Ability to collaborate effectively with both technical and non-technical teams.
  • Prior experience in customer-facing technical roles is highly desirable.
  • Bachelor's degree in Computer Science or a related field.

About Chalk Inc.

Chalk is at the forefront of developing a data platform designed to facilitate the future of machine learning applications. We focus on breaking down barriers related to complexity, latency, and scalability, providing an efficient platform that meets the needs of top companies across various sectors.

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