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Support Engineer at Chalk | Singapore

ChalkSingapore
On-site Full-time

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Experience Level

Experience

Qualifications

Technical background with experience in technical support or software engineering; Proficiency in Python and SQL; Strong troubleshooting, problem-solving, and analytical skills; Exceptional written and verbal communication skills; Ability to work collaboratively with diverse teams; Previous experience in customer-facing technical roles is highly desirable.

About the job

About Chalk

Chalk is at the forefront of developing an innovative data platform that drives the future of machine learning applications. We dismantle the complexities, latency, and scaling limitations that have historically hindered ML capabilities. Our platform merges the performance speed of Rust with user-friendly tools that developers appreciate. Industry leaders rely on Chalk for critical applications, including preventing fraudulent credit card transactions, identity verification, and optimizing clean energy capture. Recently, we secured a $50 million Series A funding, led by Felicis.

About the Role

As a Support Engineer at Chalk, you will serve as a vital technical support specialist, ensuring our customers enjoy exceptional interactions with our products. You will engage directly with clients across various sectors such as finance, healthcare, and e-commerce, assisting them in troubleshooting and optimizing their use of Chalk's platform. This position provides a remarkable opportunity to gain in-depth knowledge of our technology, collaborate closely with our Engineering and Forward Deployed Engineering teams, and make a significant impact on customer satisfaction and product excellence.

Key Responsibilities

  • Deliver front-line technical support to Chalk customers, quickly diagnosing and resolving technical challenges.

  • Work in tandem with Engineering to escalate and effectively resolve complex issues.

  • Cultivate deep product knowledge to empower customers to derive maximum value from Chalk.

  • Document solutions, create knowledge-base articles, and share insights to mitigate recurring issues.

  • Spot opportunities to enhance product reliability, usability, and customer satisfaction.

Qualifications

  • Solid technical background with experience in technical support or software engineering.

  • Proficient in Python and SQL.

  • Excellent troubleshooting, problem-solving, and analytical abilities.

  • Outstanding written and verbal communication skills.

  • Ability to collaborate efficiently with both technical and non-technical teams.

  • Prior experience in customer-facing technical roles is highly advantageous.

About Chalk

Chalk is pioneering a data platform that redefines machine learning capabilities by eliminating barriers of complexity and latency, enabling businesses to harness the true potential of ML applications.

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