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Team Lead Customer Onboarding (m/w/d) | Growth Phase

materaBerlin, Berlin, Allemagne
On-site Full-time €55K/yr - €60K/yr

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Experience Level

Manager

Qualifications

What You Bring:You have initial experience in WEG onboarding, property management, or a similar operational role. You possess early leadership experience (e.g., as a team lead or in staff mentoring). You have experience in project management or have contributed to successful process enhancements. You take responsibility for outcomes and do not wait for others to drive you forward. You speak German at C2 level and communicate confidently in English.

About the job

Summary:

As the Team Lead for Customer Onboarding, you will oversee the onboarding pipeline for our clients. This role comprises 40% operational responsibilities, alongside strategic project management and team leadership. You will initiate and drive process improvements in close collaboration with other teams. Supported by our Head of Onboarding Max, who will guide your management development, you will ensure a seamless start for our customers. Start immediately or within three months.


Your Benefits:

  • Salary between €55,000 and €60,000

  • Matera Benefits: discounted membership for Urban Sports Club

  • Lunch vouchers

  • Public transport subsidy

  • 30 vacation days + menstrual leave

  • Autonomous work with creative flexibility

  • Steep learning curve in a growing SaaS startup

  • A driven team where fun is also a priority :)

Your Role at Matera:

  • You will lead a team of 4 full-time employees and 3 students.

  • Collaborating closely with the Care and Product teams, you will advance process optimizations.

  • You will guarantee an efficient and high-quality onboarding experience (pipeline management, timelines, handovers, client satisfaction).

  • You will develop your team further, ensuring clear processes, prioritization, and strong performance.

About matera

At Matera, our mission is to make property owners happy! We empower them to manage their property transparently and easily, or to entrust the management entirely to us, saving a lot of time and money. Since our launch in the French market in 2017, we have improved the lives of over 100,000 property owners daily. In Germany, we have been operating since 2021, with ambitious plans for growth.

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