Team Manager - Post-Implementation Services

ECP is a premier Software as a Service (SaaS) provider dedicated to enhancing the quality of care in senior living communities. With a footprint in over 8,000 communities, we are on a mission to broaden our customer base and expand our product offerings. Join us in our commitment to innovation and excellence.As an Enterprise Implementation Specialist, you will be instrumental in guiding our largest clients through the onboarding process. Your role will involve leading these clients through the successful implementation of the ECP platform tailored to their clinical, operational, and business needs. You will be the primary liaison during the initial implementation phase, ensuring the client's success from the moment of sale through to full software utilization. This includes customizing implementation plans, managing project timelines, troubleshooting issues, identifying churn risks, and proactively providing solutions when necessary. Your ultimate goal will be to expedite customer value realization while minimizing the time to value.Design and architect the implementation program plan in alignment with the business outcomes, scope, and schedule established during the sales cycle.Establish and manage program functions, including project plans, phase-based materials, and progress reports.Oversee project management, system configuration, and user training, enabling communities to effectively utilize our software for their clinical, operational, and business challenges.Address and resolve issues promptly, providing timely solutions and escalating high-risk concerns that could affect customer retention.Proactively identify potential churn risks and implement effective strategies to ensure customer satisfaction and retention, maintaining high standards of service.Facilitate swift and successful system adoption by guiding customers through the launch phase, ensuring a quick time-to-value.Deliver expert product and service guidance to customers through various communication channels including phone, email, Zoom (on-camera), and on-site visits to maximize their ECP software experience.Keep customer records in the CRM accurate and current, ensuring timely updates of account information and project status.Utilize CRM project management tools to track significant project milestones, communicate with internal teams, and ensure timely execution of implementation tasks.Generate product and service reports by analyzing customer data to provide actionable insights for improving their experience.Collaborate with team members to achieve collective objectives, contributing to the success of ongoing implementation projects and tasks.Act as a customer advocate, working with cross-functional teams including engineering, product management, customer success, and support to deliver effective solutions.Be prepared to travel to client sites for on-site training and implementation, with travel up to 50% of the time.

Veeva Systems is an innovative and mission-driven leader in the industry cloud sector, dedicated to accelerating the delivery of therapies from life sciences companies to patients. As one of the fastest-growing SaaS companies in history, we've achieved over $2 billion in revenue in our last fiscal year, with significant growth opportunities on the horizon.Our core values at Veeva—doing the right thing, ensuring customer success, fostering employee growth, and maintaining speed—define our culture. In 2021, we made history by becoming a public benefit corporation (PBC), which legally binds us to balance the interests of our customers, employees, society, and investors.As a Work Anywhere organization, we empower you to choose whether to work from home or in the office, fostering an environment that allows you to thrive.Join us in transforming the life sciences industry, where we are committed to making a positive impact on our customers, employees, and communities.The RoleWe are looking for a seasoned Global Program Manager (GPM) to spearhead Veeva’s most critical programs within our Development Cloud. This customer-facing position requires a proven track record of leading consulting engagements, preferably within a consulting firm or software vendor environment.As a pivotal leader in Veeva’s Professional Services organization, you will work closely with Veeva's account leadership teams to ensure the effective implementation of Vault R&D and Quality programs, enhance existing Veeva applications, and ensure overall customer success. This role calls for a harmonious balance between delivering Professional Services implementation projects and ensuring that strategic objectives are clearly defined and met, contributing to the overall success of both our customers and internal teams throughout the implementation and beyond.

Veeva Systems is a trailblazer in the industry cloud space, dedicated to accelerating the delivery of life-saving therapies to patients. As one of the most rapidly expanding SaaS companies, we achieved over $3 billion in revenue last fiscal year, showcasing our tremendous growth potential. Our core values at Veeva include Integrity, Customer Success, Employee Success, and Agility. In 2021, we made history by becoming a public benefit corporation (PBC), reinforcing our commitment to balancing the interests of our customers, employees, society, and investors. As a Work Anywhere organization, we prioritize your ability to work from home or in the office, enabling you to excel in an environment that suits you best. Join us in transforming the life sciences industry and making a meaningful impact on the lives of our customers, employees, and the communities we serve.The Role If you are passionate about consulting but seeking to minimize travel, this is a fantastic opportunity for you! Veeva Systems is on the lookout for a Managed Services Consultant within our Quality team who is eager to assist customers in realizing their business objectives. The Managed Services Consultant will be a vital member of our Professional Services team, providing remote, ongoing, and on-demand consulting support to our live Quality Management System (QMS), Quality Documents (document management), and Learning Management System (LMS) customers. In this role, you will have the opportunity to cultivate long-term relationships and collaborate with customer administrators at Sponsors and Contract Manufacturing Organizations (CMOs) to deliver tailored solutions that fulfill their unique business needs. This position is fully remote, full-time, and permanent with Veeva. While there are no location restrictions, travel may be required at certain times throughout the year for internal or customer events. Please note that Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this position.

Veeva Systems Inc. is a visionary organization committed to transforming the life sciences sector through innovative cloud solutions, enabling companies to expedite the delivery of therapies to patients. As one of the fastest-growing SaaS enterprises, we have surpassed $2 billion in revenue in the last fiscal year, with significant growth opportunities on the horizon.At Veeva, our core values drive our mission: Do the Right Thing, Customer Success, Employee Success, and Speed. We made history in 2021 by becoming a public benefit corporation, balancing the interests of customers, employees, society, and investors.As a Work Anywhere company, we promote flexibility, allowing you to work from home or in an office setting to thrive in your ideal work environment.Join us in revolutionizing the life sciences industry with a commitment to fostering a positive impact on our customers, employees, and communities.The RoleWe are seeking a Senior Consultant with extensive experience to guide customers through intricate software implementation processes. The Veeva RIM suite represents the industry’s only fully unified software solution, offering comprehensive regulatory information management (RIM) capabilities including data and document management, submission publishing, and archival on a single cloud-based platform. We are looking for consulting leaders passionate about helping clients optimize their regulatory data and document management processes. In this key position within our Professional Services team, the Senior Consultant will assess our customers’ global regulatory requirements, convert these needs into solution designs, and develop global strategies for implementing our cloud-based solution throughout their enterprises.This role is remote, with a preference for candidates located in the Eastern or Central Time Zones. If you are near an airport and can fulfill travel requirements, there is no strict location requirement. We encourage qualified U.S.-based candidates to apply.

Veeva Systems is a pioneering force in the industry cloud sector, dedicated to empowering life sciences companies in accelerating the delivery of therapies to patients. Recognized as one of the fastest-growing SaaS organizations in history, we achieved over $3 billion in revenue last fiscal year, with substantial growth prospects on the horizon. At the core of Veeva's ethos are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We are proud to have made history in 2021 by becoming a public benefit corporation (PBC), committed to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we offer you the flexibility to work from home or in an office setting, allowing you to thrive in your preferred environment. Join us in transforming the life sciences industry and making a meaningful impact on our customers, employees, and communities.The RoleAre you ready to utilize your Master Data Management (MDM) expertise in a post-implementation role within the life sciences sector? Veeva Systems is searching for a Consultant to join our Network team, working closely with our live customers.In this position as a Consultant for Network MDM, you will play a pivotal role in our team, providing ongoing application administration, expert guidance, and strategic advice for clients utilizing Veeva Network. You will be recognized as the definitive

Veeva Systems is a mission-driven leader in the industry cloud sector, dedicated to accelerating the delivery of therapies to patients. As one of the fastest-growing SaaS companies in history, we achieved over $2B in revenue last fiscal year, with significant growth opportunities ahead.Our core values—Do the Right Thing, Customer Success, Employee Success, and Speed—drive everything we do. In 2021, we made history by becoming a public benefit corporation (PBC), committed to balancing the interests of our customers, employees, society, and investors.As a Work Anywhere organization, we empower you to work from home or in the office, enabling you to thrive in your preferred environment.Join us in transforming the life sciences industry and making a positive impact on our customers, employees, and communities.The RoleWe are seeking proactive leaders with consulting and system implementation expertise, who are passionate about assisting clients in optimizing their regulatory data and document management processes.Veeva’s RIM suite is the only unified software solution in the industry that offers fully integrated regulatory information management capabilities, including data and document management, submission publishing, and archival on a single cloud-based platform.As part of our Professional Services team, your role will involve understanding our customers’ global regulatory requirements, translating these needs into effective solutions, and configuring our cloud-based platform for managing regulatory information enterprise-wide.While this position is remote, we prefer candidates based in the Eastern or Central Time Zones. Candidates near major airports who can meet travel requirements are encouraged to apply. Qualified candidates located in the U.S. are welcome to apply.

Appian’s Customer Success team in Madison, Wisconsin partners with clients to deliver business-critical software solutions. As a Technical Implementation Consultant, you will work directly with customers after the sale, guiding them through the process of designing and implementing applications on the Appian platform. These solutions help organizations advance their digital transformation efforts and maintain a competitive edge. What you will do Lead projects from initial requirements through to deployment, creating custom software and AI solutions for commercial clients. Work within an agile framework to understand client business processes and translate technical needs into effective solutions. Design relational data models and develop APIs to connect various systems. Implement AI use cases using Appian’s AI tools, including retrieval augment generation (RAG), agentic workflows, prompt engineering, and generative models. Collaborate closely with both technical teams and business users on the client side throughout the software development process. Support clients as they build and refine their own process applications using Appian’s platform. Growth and support This role provides opportunities to strengthen consulting skills while working on digital transformation projects. The team values collaboration and professional development, supporting each other as they deliver results.

As an Event Specialist at Crossmark, you will play a pivotal role in executing engaging events that promote our brand and enhance customer experiences. Your responsibilities will include planning and coordinating event logistics, ensuring that every detail aligns with our marketing objectives, and collaborating with various teams to drive successful outcomes. We are looking for a dynamic individual who is passionate about creating memorable experiences and possesses exceptional organizational skills.

Join Comoto, a leading retailer in the powersports industry, as a Receiving Specialist. This role is vital to ensuring that our inventory is managed efficiently and accurately. As a Receiving Specialist, you will oversee the receipt of incoming goods, verify the quality and quantity of items received, and maintain accurate records. If you are detail-oriented and thrive in a fast-paced environment, we want to hear from you!

As an Event Specialist at Crossmark, you will play a pivotal role in orchestrating exceptional events that create unforgettable experiences for our clients and their audiences. You will be responsible for planning, coordinating, and executing a variety of events, ensuring that every detail is meticulously handled. Your creativity and organizational skills will help bring our clients' visions to life, while your ability to adapt and problem-solve will ensure the success of each event.

As an Auditing Specialist at Integrated Resources Inc., you will play a crucial role in ensuring the integrity and accuracy of financial records. Your responsibilities will include conducting thorough audits, analyzing financial data, and providing insightful recommendations to enhance operational efficiency.

Join our dynamic team as an Events Specialist where you will play a pivotal role in planning and executing engaging events that resonate with our audience. You will collaborate with various departments to ensure successful event delivery, from concept to completion. Your creativity and organizational skills will shine as you manage logistics, coordinate with vendors, and oversee marketing campaigns to promote our events.

Join our team as a Biological Specialist at Syngenta Group, where you will contribute to cutting-edge solutions in agricultural biotechnology. As a key member of our team, you will work on innovative projects aimed at enhancing crop protection and sustainability.

About OrganOx OrganOx Limited develops organ technology solutions for people with acute or chronic organ failure. Founded in 2008 as a spin-off from the University of Oxford, OrganOx is now part of the Terumo Group. The company’s main product, the metra®, introduced normothermic machine perfusion (NMP) to donor liver preservation. This device supports longer metabolic viability outside the body and allows for more thorough functional assessment before transplantation. The metra® is in use across the U.S., Europe, Canada, and Australia, supporting over 7,000 successful liver transplants. OrganOx operates within Terumo Corporation, a global healthcare company with a presence in more than 160 countries. Role Overview The Intake Specialist manages the intake process for medical device complaints, serving as a key point of contact among internal teams, field staff, and customers. This role ensures clear and timely communication regarding all device-related complaints. The Intake Specialist reports to the Complaints and Vigilance Manager for North America. This position is based onsite in Madison, New Jersey to meet regulatory requirements for complaint reporting.

Join Our Team at OrganOx!At OrganOx, we are at the forefront of innovation in organ technology, dedicated to enhancing the lives of patients facing acute or chronic organ failure. As a commercial stage company formed from the prestigious University of Oxford in 2008 and now a proud member of the Terumo Group, we lead the way in normothermic machine perfusion (NMP). Our flagship platform, the metra®, is revolutionizing organ preservation and assessment, having supported over 7,000 liver transplants worldwide. Terumo Corporation, founded in 1921, is committed to “Contributing to Society through Healthcare,” delivering comprehensive solutions across therapeutic procedures and life sciences in over 160 countries.As we expand our presence in North America, we are looking for a detail-oriented and organized Document Control Specialist. This role is vital for managing our documentation processes to ensure adherence to company policies, industry regulations, and legal standards. The ideal candidate will exhibit exceptional attention to detail, strong organizational capabilities, and proficiency in document management software.

Join our dynamic team at Crossmark as a Retail Merchandising Specialist. In this role, you will be responsible for enhancing product visibility and engaging customers through effective merchandising strategies. You will work in various retail settings, ensuring that products are presented attractively and strategically to maximize sales.

We are seeking a detail-oriented and creative Digital Content Specialist to join our dynamic team. In this role, you will be responsible for developing, curating, and optimizing engaging digital content across various platforms. You will work collaboratively with marketing, design, and product teams to ensure our content strategy aligns with our business goals and resonates with our target audience.Your key responsibilities will include generating content ideas, writing and editing articles, managing our social media presence, and analyzing content performance to drive improvements.

Key Responsibilities:Operate high-volume copy machines, along with performing binding and finishing tasks. Ensure convenience copiers are functioning optimally through regular quality checks. Address paper jams and communicate specific issues to technicians for resolution.Manage all repair services for customer copier equipment, keeping accurate records for management reporting and supply inventory.Distribute office supplies, manage fax transmissions, and handle mail delivery to personnel or designated drop-off points as needed.Calculate job charges and maintain billing logs. Respond to and coordinate all service calls requested by customers.May handle filing tasks aligned with specific customer requests. Deliver completed jobs to designated customer locations both within and outside the site.Maintain daily meter readings and service logs, and may require travel between customer buildings.Address customer inquiries regarding job status or feasibility. Ensure the convenience copier areas are tidy and well-stocked.Perform duties related to the shipping and receiving of materials, and assist in setting up meeting and conference rooms as necessary.May assist with occupant relocations within assigned facilities, conduct re-lamping, light maintenance as assigned, and perform occasional cleaning duties.Must be available for periodic overtime during nights and weekends, including off-hour emergency responses.Utilize various equipment including shrink-wrap machines, paper cutters, hole drillers, bindery equipment, joggers, tape machines, stackers, electric staplers, and scales for job completion. Use copier equipment, calculators, fax machines, postage meters, and PCs as required.Conduct filing duties, potentially involving the purging and archiving of old documents. Undertake additional tasks as assigned.

Insurance Placement SpecialistAre you motivated by the excitement of sealing a deal? Do you excel at analyzing data and developing proposals that stand out in the market? If so, Cottingham & Butler has an exciting opportunity for you!We are looking for a skilled Insurance Placement Specialist to join our team. In this pivotal role, you will strategically negotiate with insurance carriers to obtain the most favorable pricing and coverage for our clients. Your talent for cultivating and utilizing strong relationships with underwriters will be essential in providing customized, high-value solutions.In addition to negotiation, you will conduct thorough analyses of potential clients’ existing insurance programs to identify coverage gaps and overlooked opportunities created by their current brokers. This is your opportunity to demonstrate the effectiveness and expertise of the Cottingham & Butler team—not only by claiming we are the best, but by delivering superior coverage options and tangible savings.Key Responsibilities:Analyze and interpret insurance marketplace data to devise and execute marketing strategies for commercial placements.Lead the insurance marketing process for both new and renewal business by:Researching client exposuresPreparing submissions, distributing to the marketplace, and reviewing quotes, proposals, rating sheets, and other insurance-related objectivesNegotiating terms, conditions, and pricing for P&C insurance coverage with underwritersCreating comprehensive documentation to compare various insurance programs, including coverage and pricing, for client presentationBuilding and maintaining strong relationships with carrier partners through regular meetings and events